2. Leading with Emotional Intelligence
Welcome!

3. Group Norms
Honor different ways of communicating Reserve judgment and ask questions Speak from own experience Assume positive intent Actively participate and engage Maintain confidentiality Take care of yourself

4. EQ Skills Brainstorm Examples of this skill at its best
Examples of this skill when it is misapplied
Strategies to improve in this area
Your group’s motto

5. Self- Awareness Management Social Relationship Skills to Practice:
Think before acting
Suspend judgment
Be intentional
Composure
Patience
Responding vs. reacting
Emotional self-control
Openness to change
Comfort with ambiguity
What I Notice
What I Do
Personal Competence
Self-
Awareness
Management
Social Competence
Social
Relationship
Building Skill:
Quit treating your feelings
as good or bad
Observe the ripple effect
from your emotions
Know who and what
pushes your buttons
Keep a journal about emotions
Seek feedback
Skills to Practice:
Self-Knowledge
Emotional Awareness
Accurate Self Assessment
Confidence
Leadership Courage
Building Skill:
Breathe
Count to ten
Sleep on it
Take control of your self-talk
Talk to a neutral third party
Put a mental recharge into your schedule

6. Self- Awareness Management Social Relationship Building Skill:
Be open and curious
Avoid giving mixed signals
Take feedback well
Build trust
Have an “open door” policy
Acknowledge the other person’s feelings
Appreciate others
Explain your decisions, don’t just make them
Make your feedback direct
and constructive
Skills to Practice:
Conflict management
Building teams
Giving/Receiving feedback
Developing others
Congruency between words and actions
Building trust
Being inclusive
Empowering others
What I Notice
What I Do
Personal Competence
Self-
Awareness
Management
Social Competence
Social
Relationship
Building Skill:
Greet people by name
Watch body language
Make timing everything
Go on a 15-minute tour
Practice the art of listening
Skills to Practice:
Listening skills
Ability to read others
Empathy
Cultural competency

7. Self- Awareness Management Social Relationship What I Notice What I Do
Personal Competence
Self-
Awareness
Management
Social Competence
Social
Relationship

8. Have a great lunch break!

9. WOOT! Fun with EQ Do not show your card to others
Write name on Post-It and stick to back of card
May describe your card to others
Put cards in order

11. ZOOM Debrief
How did you show up / How did you behave? What was your wake like?
What EQ skills did you use / not use during this activity?
Was there anyone who took control?
Was there anyone who checked out?
How is this like real life?

12. Norms that create awareness of emotions
EQ & Teams
Norms that create awareness of emotions
Individual
Group
Cross-Functional
Interpersonal Understanding
Take time away from group tasks to get to know one another.
Have a “check in” at the beginning of the meeting-that is, ask how everyone is doing.
Assume that undesirable behavior takes place for a reason. Find out what the reason is. Ask questions and listen. Avoid negative attributions.
Tell your teammates what you’re thinking and how you’re feeling.
Perspective Taking
Ask whether everyone agrees with a decision.
Ask quiet members what they think.
Question decisions that come too quickly.
Appoint a devil’s advocate. 
Team Self-Evaluation
Schedule time to examine team effectiveness.
Create measurable task and process objectives and then measure them.
Acknowledge and discuss group moods.
Communicate your sense of what is transpiring in the team.
Allow members to call a “process check.” (For instance, a team member might say, “Process check: is this the most effective use of our time right now?”)
Seeking Feedback
Ask your “customers” how you are doing.
Post your work and invite comments.
Benchmark your processes.
Organizational Understanding
Find out the concerns and needs of others in the organization.
Consider who can influence the team’s ability to accomplish its goals.
Discuss the culture and politics in the organization.
Ask whether proposed team actions are congruent with the organization’s culture and politics.

13. Norms that help regulate emotions
EQ & Teams
Norms that help regulate emotions
Individual
Group
Cross-Functional
Confronting
Set ground rules and use them to point out errant behavior.
Call members on errant behavior.
Create playful devices for pointing out such behavior. These often emerge from the group spontaneously. Reinforce them.
Caring
Support members: volunteer to help them if they need it, be flexible, and provide emotional support.
Validate members’ contributions. Let them know they are valued.
Protect members from attack.
Respect individuality and differences in perspectives. Listen.
Never be derogatory or demeaning. 
Creating Resources for Working with Emotion
Make time to discuss difficult issues, and address the emotions that surround them.
Find creative, shorthand ways to acknowledge and express the emotion in the group.
Creates fun ways to acknowledge and relieve stress and tension.
Express acceptance of members’ emotions.
Creating an Affirmative Environment
Reinforce that the team can meet a challenge. Be optimistic. For example, say things like, “We can get through this” or “Nothing will stop us.”
Focus on what you can control.
Remind members of the group’s important and positive mission.
Remind the group how it solved a similar problem before.
Focus on problem solving, not blaming.
Building External Relationships
Create opportunities for networking and interaction.
Ask about the needs of others teams.
Provide support for other teams.
Invite others to team meetings if they might have a stake in what you are doing.

14. EQ Goal Setting

15. Questions?
Thank you!!