1. Active Listening Is a Key of Success
Good morning, everyone! My name is Yuna.Are you worried about communication with others? When are you worried about that? OK, if you can have good communication with many people, you will get success in lots of field. Do you come to wanna be good communicator? We help you. Today our group tell you one of the keys of success. Let’s get started!
Yuna,Yumi,Kana,Chisako,Sayaka

2. Outline 1.Introduction 2.Definition 3.Backgroud（data） 4.Effect
4.1 Well Understanding
4.2 Good Relationship
5.Steps
6.Summary and Final Message/Appeal

3. Outline 1.Introduction 2.Definition 3.Backgroud（data） 4.Effect
4.1 Well Understanding
4.2 Good Relationship
5.Steps
6.Summary and Final Message/Appeal

4. 2. Definition
(Reading time) First, it means like concentrate on one’s speaking. Second, it resembles former one. It is important to be careful to watch one’s gesture and listen to voice inflection and so on. These 2 steps leads you to understand others. Finally, you have to show the speaker your understanding. This flow is so called “Active Listening”.

5. 2. Definition Success Personal Social タイトルの定義 社会的地位・個人的な理解
Social Success: making good relationship good position you in society or community
Personal: understanding well your skills improve yourself

6. Outline 1.Introduction 2.Definition 3.Backgroud（data） 4.Effect
4.1 Well Understanding
4.2 Good Relationship
5.Steps
6.Summary and Final Message/Appeal

7. 3. Background
Research shows that an average of 45% is spent listening compared to 30% speaking.
In other words, we spent listening 27 minute for an hour. Listening is the ability to accurately receive and interpret messages in the communication process. So, we can say listening is key to all effective communication. Without the ability to listen, messages are easily misunderstood.
Listening means paying attention not only to the story, but how it is told, the use of language and voice, and how the other person uses his or her body. Listening is not a passive process. In fact, the listener should be at least as engaged in the process as the speaker. If you master good listening skills, you also have benefits in your personal lives.

8. 3. Background
However many people tend to forces on talking skills when they want to have good communication with many people.
There are many books about talking skills.
If you forces on only talking, you will spend a bit of extra time.

9. Outline 1.Introduction 2.Definition 3.Backgroud（data） 4.Effect
4.1 Well Understanding
4.2 Good Relationship
5.Steps
6.Summary and Final Message/Appeal

10. 4. Effect 4.1 Well Understanding 4.2 Good Relationship
Why AL leads to success?
I would like to introduce how AL affect us from both personal and social aspect.

11. 4. Effect 4.1 Well Understanding 4.2 Good Relationship
I will talk about AL's effect from personal aspect.
AL help you understand well.

12. 4. Effect 4.1 Well Understanding 1) information management
2)reduce uncertainty
AL helps you clearly understand what people are saying in conversations and meetings. It's not just what you want to hear, or think you hear. You can gather true information.That can help reduce your nervousness during conversations.
I will show you some examples.

13. Communication Failure
Physicians
•disease
•illness experience
•personality
70%
Communication Failure
•lesson misdiagnose
•reduce anxieties
Listening
18 to 23
second
For physicians, to communicate with patients is more important than medical techniques. Over 70% of serious adverse health outcomes in hospitals was rooted in communication failure. Then AL is the best way to improve the communication. Using AL, doctors can explore both the disease and illness experience and can understand the whole person of patients. This information will lessen misdiagnosis. And doctors can reduce their anxieties by having confident of their diagnose. However, in reality, on average, physicians interrupt a patient’s narrative after only 18 to 23 seconds.

14. Physicians Active Listening Trained communication skills
250 doctors
Satisfied with doctor
40 percentile up
Diseases were improved
In Nirmal Joshi’s study, he is the chief medical officer for pinnacle health system, he trained over 250 physicians in PA to improve their communication skills, and over the next two years, the score of patient satisfaction with doctors in national rankings was up by 40 percentile points compared with predicted score. Several studies have found a correlation between higher patient satisfaction scores and better health outcomes, including heart attacks and pneumonia. Therefore, doctors can help much more patients by having good physician-patient relations with AL.

15. Job Interview Well Understanding 1) information management
2)reduce uncertainty
If you use AL on a job interview, you can truly understand what the interviewer says and reduce uncertainty. You must be able to show yourselves.

16. 4. Effect
Success
Social
Personal

17. 4. Effect
4.1 Well Understanding
4.2 Good Relationship 効果
Socialの面での

18. 4. Effect 4.1 Well Understanding 4.2 Good Relationship
I will talk about Active listening’s effect in social aspect.

19. Effect on Speaker give speaker a pleasant feeling of safety
3) get out speaker’s imformation
4) 　clear speaker’s thought
2)　 encourage speaker giving expression
「話を聞く効果」
Not only does Active listening help you, but also speaker.
you clearly understand what people are saying in conversations and meetings.
1)Speaker get a pleasant feeling of safety that opponent is listening to me from Active listening.
Don’t like you a good listening person ?
2)3)Active listening make listener an easy person to talk to. And, Active listening give speaker a pleasant feeling of safety, so speaker talk many things to listener. for example, speaker’ feeling or information

20. Example ・Social Research ・Psychoanalysis ・Listening volunteer
These effects from Active listening is used many things in social.

21. Things that changed after the training .
企業で傾聴トレーニング後に出た結果
This date is changed things after the Active listening training.
「短時間で行う積極的傾聴研修の効果」

22. 4. Evidence
Success
Social
Personal
タイトルの定義
社会的地位・個人的な理解

23. Outline 1.Introduction 2.Definition 3.Backgroud（data） 4.Effect
4.1 Well Understanding
4.2 Good Relationship
5.Steps
6.Summary and Final Message/Appeal

24. Steps Step 1. Picture what the speaker is saying.
Step 2. Wait for the speaker to pause to ask clarifying questions.
Step 3.Listen to non-verbal cues.
Next, I will introduce a few steps of effective listening skills which you can start from today. You may think it’s too easy, they are so important things when you improve active listening. I want you guys to ask yourself that you can do these things in your daily life.
クリック
Step1 is this. This is for people who get blank when they are talking to people. If you don't listen well, you may forget what they are saying. It’s normal that you get bored if you listen for a long time. So try to catch the key words or phrases when you’re hearling. Then, your brain will do the necessary work and understand what the speaker is saying.
Step2,(Reading time) When you don‘t understand something, of course you should ask the speaker to explain it to you. But rather than interrupt, let’s wait until the speaker stop talking. Then you can say something like, “Back to this point, I didn‘t understand what you just said about…” By doing this, both of speaker and listener can continue conversation smoothly.
Step3, Non-verbal cues!
Except for or net surfing, majority of direct communication is probably nonverbal. You can tell what the other person is feeling without listening a word. Even over the telephone, you can learn almost as much about a person from the tone of the voice. So when you face a person, you can detect enthusiasm, boredom, or irritation very quickly in the expression around the eyes or the set of the mouth. These are clues you can't ignore. When listening, remember that non-verval expresses lots of information as well
Lets move on to the final part of the presentation! クリック
Forbs Norvember 9, Steps To Effective Listening

25. Outline 1.Introduction 2.Definition 3.Backgroud（data） 4.Effect
4.1 Well Understanding
4.2 Good Relationship
5.Steps
6.Summary and Final Message/Appeal

26. Active Listening can make your life
Summary & Message
Social
Personal
Active Listening can make your life
much better
As we mentioned, it's easy to try active listening with following steps.
Most people image that you can be passive when you are on listener position. However, if listeners do their roles proactively, you can have two benefits which is social success and personal success which is well-understanding.
So why don‘t we try it? You can start this from now. We hope you can communicate more in daily life and looking forwards to see active listeners in energy game next week. Thank you for listening!

27. Thank You