1 Health Protection | Ensuring Healthy People and Healthy Environments Community Care Facilities Licensing Child Care Links Linking you to the Child Care Licensing Regulation

2 Health Protection | Ensuring Healthy People and Healthy Environments Community Care Facilities Licensing Welcomes You!

3 Health Protection | Ensuring Healthy People and Healthy Environments Goals of this Presentation To share our experiences developing resources using the plain language writing process: Desired outcomes Drafting, editing & launching Feedback

4 Health Protection | Ensuring Healthy People and Healthy Environments Fraser Health Authority Within the Fraser Health Region we have over 1800 Licensed Childcare Community Care Facilities which provide over 28,000 service capacity spaces.

5 Health Protection | Ensuring Healthy People and Healthy Environments Community Care Facilities Licensing program Licensing Officers are mandated to ensure the health, safety and well-being of children in care by monitoring a Licensees compliance with the appropriate legislation

6 Health Protection | Ensuring Healthy People and Healthy Environments Fraser Health Authority Some of the most culturally diverse cities in British Columbia are located in the Fraser Health region

7 Health Protection | Ensuring Healthy People and Healthy Environments Child Care Links Part 1 Project Conception

8 Health Protection | Ensuring Healthy People and Healthy Environments Challenge: How do we better support Licensees and staff who do not speak English as their first language?

9 Health Protection | Ensuring Healthy People and Healthy Environments The Birth Story of Child Care Links: Experiences of Fraser Health The Plain Language Connection The proposal process The Working Group

10 Health Protection | Ensuring Healthy People and Healthy Environments Project Objectives To ensure that cultural diversity is not seen as a barrier to operating a facility in compliance with the legislation To increase self-monitoring practices To improve quality and reduce potential risk in all licensed childcare facilities

11 Health Protection | Ensuring Healthy People and Healthy Environments Child Care Links Part 2 The Plain Language Approach

12 Health Protection | Ensuring Healthy People and Healthy Environments What is plain language? A writing process Intended for a specific audience Product tested

13 Health Protection | Ensuring Healthy People and Healthy Environments Why the Plain Language Approach? Why did we not produce translated versions of the legislation?

14 Health Protection | Ensuring Healthy People and Healthy Environments The benefits of plain language: Reaches people who can not read well or dont have the time to read well Helps all readers understand information Avoids misunderstandings and errors Saves time for the reader because it is designed to be understood upon first reading

15 Health Protection | Ensuring Healthy People and Healthy Environments The Plain Language Process Planning Drafting Product Testing Editing Evaluation

16 Health Protection | Ensuring Healthy People and Healthy Environments The Plain Language Process Planning

17 Health Protection | Ensuring Healthy People and Healthy Environments Plain Language Writing Guidelines Language Grade 6 or lower readability level Simple, short sentences Cut out non-essential information

18 Health Protection | Ensuring Healthy People and Healthy Environments Plain Language Writing Guidelines Language Cont… Use an active voice where possible Use personal pronouns Cut out acronyms and jargon Avoid the use of homonyms and homophones

19 Health Protection | Ensuring Healthy People and Healthy Environments The English Language Plain Language is not… The bandage was wound around the wound. The farm is used to produce produce. The dump was so full that it had to refuse more refuse. We must polish the polish furniture. The soldier decided to desert his dessert in the desert! "I am disinclined to acquiesce to your request

20 Health Protection | Ensuring Healthy People and Healthy Environments Plain Language Writing Guidelines Design Photographic cues Large clear font Avoid Block capitalization and italicizing Use of white space to separate text

21 Health Protection | Ensuring Healthy People and Healthy Environments The Plain Language Process Drafting

22 Health Protection | Ensuring Healthy People and Healthy Environments The Plain Language Process Product Testing

23 Health Protection | Ensuring Healthy People and Healthy Environments The Plain Language Process Editing

24 Health Protection | Ensuring Healthy People and Healthy Environments The Plain Language Process Evaluation

25 Health Protection | Ensuring Healthy People and Healthy Environments Child Care Links Part 3 The Resources

26 Health Protection | Ensuring Healthy People and Healthy Environments Child Care Links Self-Monitoring: Poster

27 Health Protection | Ensuring Healthy People and Healthy Environments Child Care Links Self-Monitoring: Your Checklist

28 Health Protection | Ensuring Healthy People and Healthy Environments Child Care Links Resources Childrens Records Worksheet

29 Health Protection | Ensuring Healthy People and Healthy Environments Child Care Links Resources Program Guide

30 Health Protection | Ensuring Healthy People and Healthy Environments Child Care Links Resources Family Child Care Guide

31 Health Protection | Ensuring Healthy People and Healthy Environments Child Care Links Resources Caring for a Child who Needs Extra Support

32 Health Protection | Ensuring Healthy People and Healthy Environments Child Care Links Part 4 Self-Monitoring Checklist Launch

33 Health Protection | Ensuring Healthy People and Healthy Environments How do we get buy in… From Licensing staff?

34 Health Protection | Ensuring Healthy People and Healthy Environments What does it feel like? Règlement sur les services de garde éducatifs à l'enfance CHAPITRE I DISPOSITIONS GÉNÉRALES 3. La personne qui demande une reconnaissance à titre de responsable d'un service de garde en milieu familial doit faire en sorte que soit effectuée à son égard et à l'égard de chacune des personnes majeures vivant dans la résidence privée où sont fournis les services de garde, une vérification des renseignements nécessaires à l'établissement d'un empêchement et que soit remise au bureau coordonnateur, pour chacune, une attestation d'absence d'empêchement ou, à défaut, après en avoir pris connaissance et si elle maintient sa demande, une déclaration de renseignements pouvant révéler un empêchement, afin qu'il en apprécie le contenu.

35 Health Protection | Ensuring Healthy People and Healthy Environments Just give us the English! Educational Childcare Regulation CHAPTER I GENERAL 3. A person applying for recognition as a home childcare provider must have an investigation of the information needed to verify the existence of an impediment carried out in respect of himself or herself and every person of full age residing in the private residence where the childcare is to be provided, and must ensure that for each person an attestation establishing that no impediment exists or, after examining the attestation and if the applicant maintains his or her application, an attestation of information that may establish an impediment is provided to the coordinating office for its assessment.

36 Health Protection | Ensuring Healthy People and Healthy Environments Primary Target Group All facilities: that are currently assigned a Moderate or High Inspection Priority Score have been assigned a moderate or high hazard rating over the last 12 months that employ staff who do not speak English as a first language

37 Health Protection | Ensuring Healthy People and Healthy Environments Secondary Target Group All other licensed child care facilities at the Licensing Officers discretion

38 Health Protection | Ensuring Healthy People and Healthy Environments How do we get buy in from Licensees? A low hazard means: Less chance of harm coming to children Fewer or no contraventions posted on FH website Fewer inspections

39 Health Protection | Ensuring Healthy People and Healthy Environments Rewards! A good facility reputation means: Higher demand for facility spaces Successful business Sense of professional accomplishment

40 Health Protection | Ensuring Healthy People and Healthy Environments Introduction to CCL Self-Inspection Focused Inspections Child Care Links Workshops Fraser Health Website Your Checklist

41 Health Protection | Ensuring Healthy People and Healthy Environments Child Care Links Part 5 Evaluation

42 Health Protection | Ensuring Healthy People and Healthy Environments Self-Inspection Goals Increase regulatory compliance in licensed child care programs as assessed through facility inspections and inspection priority tools Improve the quality of licensed child care programs

43 Health Protection | Ensuring Healthy People and Healthy Environments Data Analysis Number of moderate and high hazard Inspection Ratings assigned 2011 – 2014 as compared to 2007 – 2010 Number of moderate and high Inspection Priority Scores assigned 2011 – 2014 as compared to

44 Health Protection | Ensuring Healthy People and Healthy Environments Tracking Child Care Links Self-Inspection Tracking Worksheet

45 Health Protection | Ensuring Healthy People and Healthy Environments Evaluation Satisfaction Surveys Analysis of Health Space Data Entry Reports Regional Compliance Facility specific historical compliance

46 Health Protection | Ensuring Healthy People and Healthy Environments Initial Response Feedback: Easier to understand than the legislation Checklist supports a licensee to self-monitor Appreciation

47 Health Protection | Ensuring Healthy People and Healthy Environments Next Steps Creating additional plain language resources Generating plain language articles for the FH Licensing Update Future focus on inspection and complaint report writing Tracking the results into the future

48 Health Protection | Ensuring Healthy People and Healthy Environments Comments & Questions?

49 Health Protection | Ensuring Healthy People and Healthy Environments Child Care Links Thank You!