Chapter 5 Innovative EC Systems: From E-Government to E-Learning, E-Health, Sharing Economy and P2P Commerce

Learning Objectives Describe various e-government initiatives. Describe e-government activities and implementation issues including government 2.0 and m-government. Describe e-learning, virtual universities, and e-training. Describe e-books and their readers. Describe e-health. Describe digital disruption. Describe ride sharing and accommodation sharing. Describe P2P models in e-commerce.

E-Government: An Overview Definition and Scope *E-government *Government-to-Citizens *Electronic Voting Electronic Benefits Transfer *Government-to-Business Government E-Procurement Group Purchasing Forward E-Auctions *Government-to-Government

E-Government Categories of Activities

The Process of Using a Voting Machine

E-Government: An Overview Government-to-Employees and Internal Efficiency and Effectiveness *Government-to-Employees (G2E) Internal Efficiency and Effectiveness (IEE) Implementing E-Government The Transformation to E-Government E-Government 2.0 and Social Networking *Government 2.0 The Potential of E-Government 2.0

E-Government: An Overview M-Government *Mobile government (m-government The Benefits of M-Government Some Implementation Issues Applications

E-Learning, E-Training, and E-Books The Basics of E-Learning: Definitions and Concepts *E-Learning *M-Learning

The Drivers of E-Learning

E-Learning, E-Training, and E-Books Benefits and Drawbacks of E-Learning Benefits of E-Learning Education Learning and training time reduction Cost reduction Large number and diversity of learners Innovative teaching Measurement and assessment of progress Self-paced and motivation learning Richness and quality Flexibility Updated and consistent teaching material Ability to learn from mobile devices Expert knowledge Fear-free environment

The Engkey – Robot English Teacher Source: The Korea Advanced Institute of Science and Technology. Used with permission.

E-Learning, E-Training, and E-Books Drawbacks and Challenges of E-Learning Need for instructor retraining Equipment needs and support services Lack of face-to-face interaction and campus life style Assessments and examinations Maintenance and updating Protection of intellectual property Student retention Distance Learning and Online Universities *Distance learning *Virtual Universities--Real Degrees Innovations in E-Learning

E-Learning, E-Training, and E-Books Online Corporate Training Using Computer Games for Training Current and New Employees Social Networks and E-Learning *Social learning Learning in Virtual Worlds and Second Life Visual Interactive Simulation Learning On-Demand *E-Learning Management Systems

E-Learning, E-Training, and E-Books *Electronic Books (E-Books) Devices for Reading E-Books Combining E-Readers and Tablets Advantages and Limitations of E-Books A Final Note: Is This the End of Printed Books?

E-HEALTH Definition Electronic Medical Record Systems (EMR) The transfer of health resources and health care by electronic means. It encompasses three main areas: The delivery of health information, for health professionals and health consumers, through the Internet and telecommunications. Using the power of IT and e-commerce to improve public health services, (e.g. through the education and training of health workers). The use of e-commerce and e-business practices in health systems management.” Electronic Medical Record Systems (EMR) Social Media and Commerce Medical Devices and Patients Surveillance Medical Research Administrative Purposes

DIGITAL DISRUPTION AND SHARING ECONOMY MODELS Ride (Transportation) Sharing Accommodation Sharing

Person-to-Person Electronic Commerce *Person-to-Person (P2P) EC E-Commerce: P2P Applications P2P Auctions Selling and Buying in P2P Person-to-Person Money Lending Classified Ads Personal Services File-Sharing Utilities: Napster and Others P2P Activities in Social Networks and Trading Virtual Properties

Managerial Issues How do we design the most cost-efficient government e-procurement system? How do we design the portfolio of e-learning knowledge sources? How do we incorporate social networking-based learning and services in our organization? What will be the impact of the e-book platform? How to recognize a digital disruption? What is the impact of ride sharing? What is the future of P2P commerce?

Summary E-government activities. Implementing e-government to citizens, businesses, and its own operations. E-learning and training. E-books and their readers. E-Health. Digital disruption and sharing economy. P2P activities.