0. E-Government, E-Learning and E-book Chapter 8 – Innovative EC systems

1. Learning Objectives Describe various e-government initiatives.
Understand e-government implementation issues.
Describe e-learning, virtual universities, and e-training.
Describe online publishing and e-books.
Describe knowledge management and dissemination as an e-business.

2. E-Government: An Overview
E-commerce model in which a government entity buys or provides goods, services, or information to businesses or individual citizens
e-democracy (cyberdemocracy, digital democracy)
The use of EC and electronic communications technologies, such as the Internet, in enhancing democratic processes within a democratic country

3. E-Government: An Overview
government-to-citizens (G2C)
E-government category that includes all the interactions between a government and its citizens
Electronic Voting
Electronic Benefits Transfer
Information portal e.g

4. E-Government: An Overview
government-to-business (G2B) and B2G
E-government category that includes interactions between governments and businesses (government selling to businesses and providing them with services and businesses selling products and services to government)
e.g
(B2G)

5. E-Government: An Overview
GOVERNMENT-TO-BUSINESS
Government E-Procurement e.g (G2B and B2G)
Forward E-Auctions

8. E-Government: An Overview
government-to-government (G2G)
E-government category that includes activities within government units and those between governments e.g
government-to-employees (G2E)
E-government category that includes activities and services between government units and their employees
Internal Efficiency and Effectiveness (IEE) – US dept of homeland security

9. Implementing E-Government
THE TRANSFORMATION TO E-GOVERNMENT (Deloitte and Touche)
Stage 1: Information publishing/dissemination
Stage 2: “Official” two-way transactions with one department at a time
Stage 3: Multipurpose portals e.g
Stage 4: Portal personalization
Stage 5: Clustering of common services e.g
Stage 6: Full integration and enterprise transformation
Stage 7:Transition to social computing e.g
ICT Qatar

11. Implementing E-Government
E-GOVERNMENT AND SOCIAL NETWORKING
Governments are using Web 2.0 tools mainly for collaboration, dissemination of information, e-learning, online forums, and citizen engagement
Politicians are using social networking extensively
Reach constituencies anytime, anyplace to provide information
Foster collaboration among Government employees and stakeholders
Engage citizens through innovative applications which promote transparency and openness in government.

12. Source: NewYork E-government Report

13. Source: NewYork E-government Report

14. Implementing E-Government
IMPLEMENTATION ISSUES OF
E-GOVERNMENT
Transformation speed
G2B implementation
Security and privacy issues
Business aspects
Citizen Adoption of E-Government

15. Implementing E-Government
mobile government (m-government)
The wireless implementation of e-government mostly to citizens but also to business e.g Govt of Canada mobile initiative (Border wait times, Weather, Currency Convertor, etc)

16. E-Learning e-learning
The online delivery of information for purposes of education, training, or knowledge management

18. E-Learning BENEFITS AND DRAWBACKS OF E-LEARNING Benefits of E-Learning
Time reduction
Large volume and diversity
Cost reduction
Higher content retention
Flexibility
Updated and consistent material
Fear-free environment

19. E-Learning Drawbacks and Challenges of E-Learning
Need for instructor retraining
Equipment needs and support services
Lack of face-to-face interaction and campus life
Assessment
Maintenance and updating
Protection of intellectual property
Computer literacy
Student retention

20. E-Learning E-LEARNING FAILURES ATTRIBUTED TO
Believing that e-learning is always a cheaper learning or training alternative
Overestimating what e-learning can accomplish
Overlooking the shortcomings of self-study
Failing to look beyond the course paradigms
Viewing content as a commodity
Ignoring technology tools for e-learning or fixating too much on technology as a solution
Assuming that learned knowledge will be applied
Believing that because e-learning has been implemented, employees and students will use it

21. E-Learning distance learning
Formal education that takes place off campus, usually, but not always, through online resources
virtual university
An online university from which students take classes from home or other offsite locations, usually via the Internet

22. E-Learning ONLINE CORPORATE TRAINING
IMPLEMENTING E-LEARNING AND E-TRAINING
edutainment
The combination of education and entertainment, often through games
SOCIAL NETWORKS AND E-LEARNING
Second Life Educators (SLED)
Virtual simulation

23. Online Publishing and E-Books
The electronic delivery of newspapers, magazines, books, news, music, videos, and other digitizable information over the Internet

24. Online Publishing and E-Books
CONTENT PROVIDERS, PUBLISHERS, AND DISTRIBUTORS
Content Providers and Distribution Methods
Those who provide and distribute content online
Publishing of Music, Videos, Games, and Entertainment

25. Online Publishing and E-Books
Webcasting
A free Internet news service that broadcasts personalized news and information, including seminars, in categories selected by the user
Webinars
Seminars on the Web (Web-based seminars)
podcast
A media file that is distributed over the Internet using syndication feeds for playback on mobile devices and personal computers. As with the term radio, it can mean both the content and the method of syndication

26. Online Publishing and E-Books
A book in digital form that can be read on a computer screen or on a special device
E-books can be delivered and read via:
Web access
Web download
A general-purpose reader
A Web server

27. Online Publishing and E-Books
Devices for Reading E-books
Kindle2 from Amazon
Nook from barnesandnoble
Sony Prs-200
Advantages and Limitations of E-Books
E-book Issues
Digital Libraries
PRINT-ON-DEMAND

29. Knowledge Management, Learning, and Electronic Commerce
knowledge management (KM)
The process of capturing or creating knowledge, storing it, updating it constantly, disseminating it, and using it whenever necessary

30. Knowledge Management, Learning, and Electronic Commerce
KM TYPES AND ACTIVITIES
Create knowledge
Capture knowledge
Refine knowledge
Store knowledge
Manage knowledge
Disseminate knowledge
Knowledge Sharing

32. Knowledge Management, Learning, and Electronic Commerce
HOW IS KNOWLEDGE MANAGEMENT RELATED TO E-COMMERCE?
Strategic planning in traditional organizations needs considerable amounts of knowledge
Organizations can learn about their customers and generate useful knowledge for planning and decision making

33. Knowledge Management, Learning, and Electronic Commerce
KM and Social Networks
Knowledge creation
Knowledge sharing
knowledge portal
A single point of access software system intended to provide timely access to information and to support communities of knowledge workers

34. Knowledge Management, Learning, and Electronic Commerce
ONLINE ADVICE AND CONSULTING
Medical advice
Management consulting
Legal advice
Gurus and answers to questions
Financial advice
Social networks
Other advisory services

35. Knowledge Management, Learning, and Electronic Commerce
EMPLOYEE KNOWLEDGE NETWORKS AND EXPERT LOCATION SYSTEMS
Finding Experts Electronically
expert location systems
Interactive computerized systems that help employees find and connect with colleagues who have expertise required for specific problems—whether they are across the country or across the room—in order to solve specific, critical business problems in seconds
Seeking Expertise in Social Networks