FACT2 Instructional Support Community College

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Presentation transcript:

FACT2 Instructional Support Community College Brian Gomez Rockland Community College

Curriculum Assessment Item > reports > Item Analysis Sample size, limit class from Need to expand

Competence Met

Competence Needs Work Question 17 needs real work, 19 needs improvement.

Google Voice Lots of digging to find.

Setup How to set up

Inbox and Options Can call from gmail in box, or google voice box, or from smartphone with app. Also textting.

Freshdesk The days work

Ticket Options Can add private notes To do in lower right Tags, groups, etc..

Ticket Tracking Can be sorted by many factors. Make shift reports

CMS (Customer Management System) Ticket string Info on person, can add pic

Admin Tools and Behind the Scenes Shows all option even some that you do not have with the free account. Canned responses are good. As well as scenarios which will let you give some types of issues to people or groups

Options and Pricing Higher get you more toys

bgomez@sunyrockland.edu (845) 574-4332 Brian Gomez bgomez@sunyrockland.edu (845) 574-4332 Design and implementation of an online orientation Design and implementation of a Faculty Log In Report Deployment of the online faculty evaluation