1. Wireless Manager January 2012

2. What is Wireless Manager? A web based tool designed for wireless portfolio management  Custom ordering portal  Ticketing system  Hierarchical approval system  Manage & control orders  PO/DO call order tracking  Asset tracking  Customized reporting  Track purchase orders  Online care support  Staging and logistics  Custom customer support 2

3. Hierarchical Approval Control  3 levels of approval (concurrent or global)  Ensures your ordering policies are controlled  System provides flexibility so approvers can be selected  Complete communication process for real-time updates 3

4. Customized Navigation  Place Individual Orders  Place Bulk Orders  Order Accessories  Get Reports  View Account Information  Customer Care  Asset Management  Telecom Expense Management (TEM)  P.O. Tracker 4

5. Online Ordering  Site is designed with pre-approved devices, plans and accessories  Complete device management  Hierarchical approval process for all orders  User-friendly controls 5 Ordering Devices

6. Online Ordering Ordering Solutions  Order pre-approved solutions  Hierarchical approval process  User-friendly interface  Customized solutions to meet your needs  Create bundle programs 6

7. Online Ordering Ordering Applications  Order pre-approved applications  Hierarchical approval process  User-friendly interface  Customized solutions to meet your needs  Only show apps your company approves 7

8. Wireless Manager  Custom Ordering Portal  Secure and Easy to use  Hierarchical Views & Approval System  Manage & Control Orders  Online Care Support  Approved devices, plans and accessories  Device management  Shopping Cart view  Track change requests  Email, Chat, Call or online support 8 eProcurement

9. Asset Tracking Track your Assets  Users  Departments  Agencies  Devices  Rate plans  Applications  Plan expiration dates 9

10. Custom Reporting  Real Time Data  You customize the reports you want  Save reports to review on-demand  Link and Track internal purchase order numbers to Sprints orders  Export reports to Excel 10

11. Staging & Fulfillment  Scan receive  Audit against order  Capture all device numbers  Charge battery  Test battery  Verify Keyboards  Test Voice  Test Data  Verify Activations  Set device wizards  Set device standards  Label device and box  Verify in-box contents 11  Insert customer instructions  Insert Tips  Label device screens with next steps  Pair up with additional accessories or items  Load Screen Saver  WPA Encryption  Configure talk groups  Configure group connects  Disable cameras  Disable blue tooth  Solution provisioning  New OS image  Add memory  Manage Inventory  Link device to customer proprietary devices Normal StagingAdditional Staging

12. Customer Service & Support  Team has over 130 years of telecom experience  Team is cross-trained and is required to go through quarterly trainings  Systems and IT support in-house to make real- time enhancements  Industry-leading call center performance  1-2 hour resolution time SLA’s  Fully-staffed from 8am to 8pm EST with after hours support 7 days a week  Focused on taking the hassle out of managing telecom  Manages invoice/billing disputes  Ticket management  Email, On-line Chat, Toll Free 12

13. Implementation Process  We listen to your needs and understand your unique requirements  We help determine best practices  We then build a customized solutions set  We work with you to develop improved processes  We deliver, outline and agree to SLA’s  We provide Wireless policy tools and support 13 Process Documents & Strategic Planning

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