Accenture Skype for Business Overview

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Accenture Skype for Business Overview Microsoft Ignite 2016 9/18/2018 10:13 AM BRK2072 Accenture Skype for Business Overview Don A. Galzarano Service Delivery Manager don.a.galzarano@accenture.com © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

About Accenture Microsoft Ignite 2016 9/18/2018 10:13 AM © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Accenture Today 200 Cities 375,000 55 Countries 4,000 Clients in Microsoft Ignite 2016 9/18/2018 10:13 AM Accenture Today 200 Cities Employees 375,000 55 Countries 4,000 Clients in 120+ Countries Revenues US$31.0 Billion © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Quick Facts About Accenture Internal IT Microsoft Ignite 2016 9/18/2018 10:13 AM Quick Facts About Accenture Internal IT Hardware & networks Collaboration Applications Support 382,000 workstations deployed 96,000 smartphones/tablets 8,000 network infrastructure devices monitored 4,000 servers managed in Accenture’s private cloud 6,000 operating system instances in the public cloud 116 gigabit network 396,000 e-mail accounts 14,000 SharePoint sites 260,000,000 Skype for Business audio minutes/ month 9,000,000 Skype for Business video minutes/ month 214,000 OneDrive for Business users enabled 200 broadcasts  produced/month 352 global applications 318 local applications supported Single instance ERP on SAP HANA 1,700,000 resolved incidents/year 2,000,000 self-service contacts © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Shifting to a Digital Business ‘99 ‘00 ‘01 ‘02 ‘03 ‘04 ‘05 ‘06 ‘07 ‘08 ‘09 ‘10 ‘11 ‘12 ‘13 ‘14 ’15 ‘16 Collaborative Ecosystem Digital Powered Growth Effectiveness High-definition video Global Lync implementation (largest) Virtualize hosting and storage Office 365 Cloud computing Consumerization Operations excellence Social tools Digital agenda Client integration Support new business models End-user enablement Client team centricity and CRM Always on Predictive analytics Network virtualization Enhance data model Centralized Efficiency Global Network Transformation Program Global Forecasting / Pricing and Opportunity Management tools Global Manage myEngagements Establish IT Establish IT strategy and governance Align with the business Run IT like a business Centralize, rationalize and standardize IT Data model Global single-instance ERP Leverage global workforce and cost-effective locations Separate Build base technology capability Copyright © 2016 Accenture All rights reserved.

Overview: Skype for Business Solution Microsoft Ignite 2016 9/18/2018 10:13 AM Overview: Skype for Business Solution © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Skype for Business Evolution Microsoft Ignite 2016 9/18/2018 10:13 AM Skype for Business Evolution Office Communicator R1 Office Communicator R2 Lync 2010 Lync 2013 Skype for Business 2007 2008 2010 2013 2015 Instant Messaging/Presence      Audio/Video Call      Conference Call      Sharing  Sharing/Data Collaboration    Enterprise Voice     Communicator Web Access     Enterprise Voice, Dial-in Conferencing    Lync Mobile    User Survey    Survivable Branch Server/ Survivable Branch Appliance   Lync Web App   Copyright © 2016 Accenture All rights reserved. 8 © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Skype for Business at Accenture: The Big Picture Microsoft Ignite 2015 9/18/2018 10:13 AM Skype for Business at Accenture: The Big Picture 418,000 Skype for Business enabled accounts Failover between data centers Hosted in four data center locations (Americas, Europe/Middle East, Asia Pacific, India) 800+ clients federated with Accenture High availability active/active firewalls/load balancers All users enabled with “basic” capabilities (IM, presence, audio/ dial-in conferencing) © 2015 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Skype for Business at Accenture: A Closer Look Microsoft Ignite 2015 9/18/2018 10:13 AM Skype for Business at Accenture: A Closer Look 325,000 users enabled with sharing Piloting “Skype for Business” offices (replacing legacy PBX) 276,000 users enabled with video All users enabled for Skype for Business Mobile (except where prohibited by local regulations) 77,000 Enterprise Voice users © 2015 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Benefits of Skype for Business While soft benefits are primarily projected as Skype for Business is introduced, longer-term operational savings are expected when Accenture moves to the cloud INITIAL SOFT BENEFITS BRAND RECOGNITION: With Skype for Business, the video experience is consistent with what many employees use in their personal lives SELF-SERVICE CAPABILITY: Broadcast Meeting functionality provides self-service capability for lightly produced events GREATER REACH: Ability to integrate Skype for Business with Skype consumer version QUALITY: End-user survey responses can be correlated with server side data, helping to improve quality for users     Copyright © 2016 Accenture All rights reserved.

Benefits of Skype for Business While soft benefits are primarily projected as Skype for Business is introduced, longer-term operational savings are expected when Accenture moves to the cloud HARD BENEFITS SAVINGS Upgrading to Skype for Business on premise enables Accenture to achieve savings by moving workloads to Skype Online, and as on-premise investments depreciate IMPROVED USER EXPERIENCE New user survey provides easy to use interface for user feedback Copyright © 2016 Accenture All rights reserved.

Skype for Business: Audio and Conferencing Monthly Audio Conferencing Usage (in millions of minutes) Monthly Peer to Peer (P2P) & Enterprise Voice Usage (in millions of minutes) Legacy Conferencing SfB Conferencing SfB Peer to Peer (P2P) Audio SfB Enterprise Voice Audio

Skype for Business Benefits: Sharing and Video Microsoft Ignite 2015 9/18/2018 10:13 AM Skype for Business Benefits: Sharing and Video Monthly Sharing and Video (in millions of minutes) Real Estate / Space Requirements Skype for Business, IM/presence, application sharing and video all reduce need for office space Desktop Video Usage Video usage is shifting to the desktop (away from room-based systems) as Skype for Business adoption increases of Skype for Business meetings include application sharing 48% Sharing Video © 2015 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Accenture is federated on Skype for Business with more than 800 clients Federation enables Accenture to communicate with clients and business partners easily and securely over the Skype for Business platform CONSIDERATIONS “Closed” federation enables Accenture to closely control domains we can communicate with In a world of ubiquitous IM, Skype for Business federation provides a secure alternative for IM conversations Federated traffic is encrypted to ensure secure communication File transfers are restricted (including images), and audio recording is only enabled in rare cases, based on business need Copyright © 2016 Accenture All rights reserved.

Accenture is federated on Skype for Business with more than 800 clients Federation enables Accenture to communicate with clients and business partners easily and securely over the Skype for Business platform BENEFITS OF FEDERATION Enhanced cross-company collaboration through use of IM, audio, video and desktop sharing Cost savings resulting from reduced phone charges and less reliance on third-party conferencing Copyright © 2016 Accenture All rights reserved.

Skype for Business Benefits: Audio Microsoft Ignite 2015 9/18/2018 10:13 AM Skype for Business Benefits: Audio Fixed handsets 83% 89% 99.9% Reduction in conferencing costs Of Skype for Business conferencing is “click to join” from a PC, reducing telecom costs Of conferences conducted via Skype for Business Everyone uses PC and headset for audio, reducing cost for fixed handsets Handsets provided in conference rooms and enclosed offices only Copyright © 2016 Accenture All rights reserved. © 2015 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Deploying Skype for Business Our Skype for Business journey – past, present, and future Q4 FY15 FY16 FY17 FY18 Foundation Deploy Lync 2013 Cumulative Update 5 Pilot Skype for Business (SfB) Client Improve Brand Deploy SfB Client Upgrade an on-premise pool to SfB server and pilot new capabilities Skype Meeting Broadcast tech pilot Reevaluate marketplace and confirm long-term road map Expand Capabilities Finish on-premise upgrade to SfB server Skype Meeting Broadcast pilot Add pools in the cloud to dilute risk and pilot Skype Online service Migrate to Cloud Migrate workloads to Skype Online Initial phase: IM/presence/ conferencing (in countries with available dial-in) Future phase: Enterprise Voice users (as regional native Skype service is available)

Operating Skype at Hyperscale Microsoft Ignite 2016 9/18/2018 10:13 AM Operating Skype at Hyperscale © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Running Skype for Business Guiding principles 1 2 3 Understand customer expectations Design to meet these expectations Educate your customer base Agree to service quality and availability levels Plan for success by aligning your solution to customer expectations Provide users guidance to help them achieve a high-quality SfB experience 99.99% uptime Call failures < 1% in Managed Wired scenarios Call failures < 3.5% in Managed Wireless scenarios Align your architecture design, network infrastructure, and endpoints to meet these expectations “You cannot provide what you do not have” Build awareness around the importance of appropriate use cases for Skype Encourage use of different modalities and clients depending on needs (Mobile vs. Desktop vs. Web Client) Empower users whenever possible

Running a Successful Skype for Business Solution Avoiding end-user frustration and Skype service disruption I’m trying to add video and voice to an IM session. TRY #1 I can hear them, they can't hear me. TRY #2 They can hear me, I can't hear them. TRY #3 They can hear me, I can't hear them – I give up. Copyright © 2016 Accenture All rights reserved. 20

MONITORING & ANALYTICS Running a Successful Skype for Business Solution The four foundations of operating at Hyperscale GOVERNANCE FORTIFICATION OPERATIONS Having the right leadership, procedures and guiding principles to operate the solution Architecting a solution that allows for multiple failures at multiple layers without service disruption Capturing the appropriate data at all levels of the solution stack and acting on that data in a preventative manner Repeatable and precise procedures for maintaining the solution PROCESS MONITORING & ANALYTICS

Fortification: Hosting Approach Leveraging a diverse set of hosting locations connected by Accenture’s high-capacity backbone WASHINGTON DC, US BANGALORE, India FRANKFURT, Germany MANILA, The Philippines

Fortification: Hosting Approach Leveraging a diverse set of hosting locations connected by Accenture’s high-capacity backbone New data centers opened in 4 global locations Redundant hardware BENEFITS 99.99% availability for basic functionality Carrier-grade equipment with full redundancy 99.9% availability for full functionality Network changes address primary source of Lync 2010 issues Dedicated network hardware, full control of all changes Global support for data center management

Fortification: Core Network Skype and its quality are dependent on the network layer, which has been fortified in our hosting locations New architecture utilizes redundant resilient hardware.  At least 2 sets of all network hardware including: 2 MPLS carriers and 2 ISP carriers in each location, sized to handle the traffic for that region 2 ISP routers 2 external firewalls Approximately 75% of issues seen with Lync 2010 were related to problems in the Lync network infrastructure, and as a result, Accenture made a significant investment in this space as part of the Skype program 2 MPLS routers 2 internal firewalls 75% 2 core switches Network hardware dedicated to Skype allows Accenture to completely control all changes that may affect the Skype service 6 load balancers 2 aggregate switches Copyright © 2016 Accenture All rights reserved.

Accenture Managed High-Capacity Backbone of SuperPOPs Fortification: Network Design Resilient connectivity from the data center to Accenture’s high-capacity backbone Internal Skype Client Office 1 Data Center 2 Accenture Managed High-Capacity Backbone of SuperPOPs Regional MPLS Regional MPLS SuperPoP Regional MPLS Gb Ethernet MAN/P2P/DSL LAN Speed Patch Cable Client Team Location PSTN Internet External Skype Client

Fortification: High Availability and Disaster Recovery Taking advantage of Skype’s disaster recovery capability KEY DESIGN POINTS Pool pairing has been established between pools hosted in the Americas and Europe and Asia Pacific and India Geographic segregation to protect from natural disasters and blackout scenarios Failover exercises are conducted quarterly Ability to validate failover time Ensure processes are in place to support the failover Each regional pool as been architected for Each pool (role) has high availability Front End Pool disaster recovery Back End Server high availability using database mirroring PAIRING RELATIONSHIP AMERICAS EUROPE Copyright © 2016 Accenture All rights reserved.

Fortification: Geo Domain Name System (DNS) Microsoft Ignite 2016 9/18/2018 10:13 AM Fortification: Geo Domain Name System (DNS) Washington DC, US Bangalore, India Frankfurt, Germany GeoDNS is a DNS-based approach to getting the closest, healthiest access to the Skype environment This has a number of benefits, and in multi-region setup allows us to use regional access and removes single region dependency Manila, The Philippines Without GeoDNS With GeoDNS © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

EUROPE, MIDDLE EAST & AFRICA Microsoft Ignite 2016 9/18/2018 10:13 AM Quality Impact As a result of heavy fortification, large enterprise-wide outages can be avoided Days Since Last Failure (as of August 5, 2016) EUROPE, MIDDLE EAST & AFRICA 522 Days AMERICAS 467 Days ASIA PACIFIC 431 Days INDIA 403 Days © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Goals of Daily Operations Call Governance A 2x daily operations call gives leadership a high-level overview of current environment health based on status given by key component teams Goals of Daily Operations Call Increases communication among operations teams Provides a standing forum for raising or asking about operational issues Brings greater leadership visibility to preventative measures taken to avoid issues. Helps to highlight external dependencies that are delaying the core team from resolving issues Copyright © 2016 Accenture All rights reserved.

Governance Incident Response Paradigm and Preventative Action 24 X 7 coverage Skype for Business leads and executives on duty Streamlined incident management process to focus on rapid recovery Integrated with our global incident management and monitoring organizational capabilities Instituted 2x daily operations calls Integrated internal social media for real-time communications Incorporated collaboration tools Leverage a Skype for Business Change Advisory Board Defined release management and operational readiness criteria approach Enabled local technology leads to manage and control mobility business rules Integrated Skype for Business support with 26 support teams across Accenture Copyright © 2016 Accenture All rights reserved.

Perform network monitoring using standard tools Microsoft Ignite 2015 9/18/2018 10:13 AM Monitoring and Analytics Skype for Business Operations (Messaging and Collaboration Tier 2) team is staffed 24/7 Team monitors for alerts in System Center Operations Manager (SCOM), both packaged and custom Team monitors compliance settings in System Center Configuration Manager (SCCM) Perform network monitoring using standard tools Completes a detailed Skype for Business services health check at the start of each shift (4 times per day and ad hoc, as required) Custom alerts are tailored by region and server role with unique volume and quality thresholds based on prior data Ensure no deviation from defined configuration templates Monitor key network devices as well as local office capacity © 2015 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Monitoring and Analytics We look at these metrics found in the Skype for Business monitoring databases and SCOM: QUALITY: The percent of poor sessions as recorded by Skype for Business Quality of Experience monitoring database REGION OFFICE WORKSTATION We look at quality for our four primary geographies: Americas, Europe/Middle East/Africa, India and Asia Pacific We break out quality by office by looking at our subnet ranges compared to IP addresses recorded for each sessions We show quality and glitch for each make/model workstation deployed at Accenture DIAGNOSTIC IDS: These “error codes” recorded by the Skype for Business Call Detail Recording (CDR) database can help us understand how often an error is happening, how it’s trending, and who it’s happening to KEY HEALTH INDICATORS: By looking at performance and capacity indicators of each and every server in our environment, we can ensure that our infrastructure maintains a healthy state

How We Analyze Create custom queries Track findings in SharePoint list Utilize Skype for Business Monitoring Database/ SCOM/Accenture Infrastructure Data Use custom interface to execute queries and view data Troubleshoot with Accenture Infrastructure Teams Copyright © 2016 Accenture All rights reserved.

Custom Interface to View Metrics How We Analyze Call Detail Recording (CDR)/Quality of Experience (QoE) IP Address Management Custom Database Workstation Custom Interface to View Metrics CUSTOM QUERIES System Center Operation Manager Active Directory Custom CDR/QoE Archive Copyright © 2016 Accenture All rights reserved.

Sample Reports Call Quality By Region Location Connection: Inside + Inside Wired + Wired Detail: Daily – 8/10/2016 Location Connection: Inside + Inside Wired + Wireless Detail: Daily – 8/10/2016 PERCENT POOR AMR APA EME IND PERCENT POOR AMR APA EME IND 1.0 0.75 0.5 0.25 0.0 8/3/2016 8/4/2016 8/5/2016 8/8/2016 8/9/2016 8/10/2016 2.0 1.5 1.0 0.5 0.0 8/3/2016 8/4/2016 8/5/2016 8/8/2016 8/9/2016 8/10/2016

Sample Reports Top 10 Workstations Top 10 Diag IDs 40% 35% 30% 25% 20% 15% 10% 5% 0% 120,0000 100,000 80,000 60,000 40,000 20,000 40000 35000 30000 25000 20000 15000 10000 5000 31043 54005 31035 52176 52177 52506 52180 52514 52533 52537 Laptop J Laptop I Laptop H Laptop G Laptop F Laptop E Laptop D Laptop C Laptop B Laptop A % Poor % Glitch Sess Volume 7/8/2016 7/15/2016 7/22/2016 7/29/2016 8/5/2016

Quality Impact: 17-Month Trend of Quality and Session Count Microsoft Ignite 2015 9/18/2018 10:13 AM Quality Impact: 17-Month Trend of Quality and Session Count Inside + Inside Poor % BothInside, BothWired BothInside, BothWireless BothInside, Wired-Wireless 6.0% 5.0% 4.0% 3.0% 2.0% 1.0% 0.0% Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul 2015 2016 Total Session Count BothInside, BothWired 14M 12M 10M 8M 6M 4M 2M Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul 2015 2016 © 2015 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Microsoft Ignite 2015 9/18/2018 10:13 AM Process Introduced the Skype for Business Operations Support Wiki, a one-stop shop for all support materials related to Skype for Business SKYPE FOR BUSINESS OPERATIONS SUPPORT WIKI NEW TOOLS & PROCESSES Incident Management Playbook integrated our global incident management and monitoring organizational capabilities Updated Support Model for Skype for Business LINKS TO KNOWLEDGE CAPITAL & RESOURCES Links to existing support material and team sites Key contacts, organizational changes, lead on duty calendar © 2015 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Microsoft Ignite 2015 9/18/2018 10:13 AM Process Leverage social media and built-in application survey tool to provide a two-way feedback and communications channel © 2015 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Process: Survey Follow Up Microsoft Ignite 2015 9/18/2018 10:13 AM Process: Survey Follow Up The Incidents Team follows up with customers who provide fair/poor feedback on the survey and indicate that they are willing to be contacted ~11,123 Survey respondents have been contacted in total ~794 Fair/poor survey respondents have been contacted in the last 12 weeks Cancelled Audio Device Duplicate Configuration Fixed Drivers Update Fixed - Other Machine Replacement In Progress Network Connectivity Transferred Outrage Closed Policy User Education © 2015 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Where We Want to Go Microsoft Ignite 2015 9/18/2018 10:13 AM Deliver a predictable, high-quality Skype for Business experience. Get to the cloud – stop being our own carrier. Upgrade back end to Skype for Business and take advantage of new capabilities. Increase Skype for Business video usage. Continue to increase connectivity with our clients. Bridge Skype for Business with other video endpoints. © 2015 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Questions or Comments Read More: How Accenture Does IT Don Galzarano Services Delivery Manager don.a.galzarano@accenture.com William Schulz Skype Project Manager william.e.schulz@accenture.com Mark Nelson Engineering Lead mark.s.nelson@accenture.com Satish Kumar Skype Operations satish.r.kumar@accenture.com Thomas Joos Reporting and Analytics Lead thomas.j.joos@accenture.com Read More: How Accenture Does IT

Appendix

Fortification: GeoDNS Microsoft Ignite 2016 9/18/2018 10:13 AM Fortification: GeoDNS Auto discover and Simple URLs are configured to take advantage of GeoDNS capability All web URLs (internal and external) configured with high availability capability at load balancer (LB) level Health checks between LB cluster to make sure user will get redirected towards working URL Reverse Proxy array configured to support inter region traffics Common certificates across all Reverse proxy arrays Copyright © 2016 Accenture All rights reserved. © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Fortification: GeoDNS Microsoft Ignite 2016 9/18/2018 10:13 AM Fortification: GeoDNS PRIMARY SECONDARY DATA CENTER 1 Load Balancer Cluster Front End Pool Load Balancer Cluster Health Check Reverse Proxy Array Director Array Health Check Load Balancer Cluster Front End Pool Load Balancer Cluster DATA CENTER 2 © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

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Please evaluate this session 9/18/2018 10:13 AM Please evaluate this session Your feedback is important to us! From your PC or Tablet visit MyIgnite at http://myignite.microsoft.com From your phone download and use the Ignite Mobile App by scanning the QR code above or visiting https://aka.ms/ignite.mobileapp © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

9/18/2018 10:13 AM © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.