Reimagining research services as part of major library renovations Barbara Tierney (Head of Research & Info Services, University of Central Florida libraries) and Linda Colding (Head of Reference, Research, & Instruction, Florida Gulf Coast University library)

University of Central Florida Large metropolitan research university in Orlando, FL 66,000+ students 95 Bachelor’s, 86 Master’s, & 31 Doctoral degrees Heavy emphasis on fully Online & Mixed Mode courses Source: UCF Institutional Knowledge Management https://ikm.ucf.edu/

UCF’s 21st Century Library Renovation Project. http://library. ucf

UCF’s ARC (Automated Retrieval Center) WILL BE READY FOR BOOK INGESTION Dec. 2017 Construction of a four-story ARC (automated retrieval center) is taking place on the Student Union side of the Main Library building. The ARC will house 1.25 million volumes of the library’s print collection, placed in bins three stories high, for retrieval by 5 robotic cranes. Books can be requested with A click of a button from the online catalog. Each volume will be available for pickup in minutes. Transferring books into the ARC will free up space for up to 1,600 additional user seats .

How renovations and book ingestion will affect the Knowledge Commons & Research Services

Knowledge Commons’ current print reference collection downsized by 75%

Beyond WD-40, earplugs, & Excedrin…..

Libanalytics inform staffing Reference desk transactions: July 2016—June 2017 period 67% of transactions are about: locations, machines, supplies, finding books in the stacks 33% of transactions are about: looking up books or articles with provided citations, or catalog and database searches without specific citations

Taking UCF’s Subject Librarian outreach strategies to a new level

Subject Librarian increased mobility Getting out of the noisy renovation environment & working in more harmonious places Lightweight laptops, i-Pads, & cell phones are perfect tools

Getting renovation updates out to our constituencies Library website Social media Subject Librarian newsletters, research guides, instruction classes, & workshops Signage (at library entrance, elevators, restroom stalls…) & flyers Conversations at Faculty & Student Advisory Board meetings

FLORIDA GULF COAST LIBRARY

FLORIDA GULF COAST UNIVERSITY Established in 1991 First student admitted in 1997 15,000 students from 45 states and 85 countries 54 undergraduate, 23 graduate, and 3 doctoral programs Top 5 awarded degrees last year: Resort Management Psychology Mass Communication Business Administration & Management Criminal Justice

FLORIDA GULF COAST UNIVERSITY LIBRARY Began as a two-story building $1 million for a starting collection In 2006, a four-story wing was built 135,000 square feet Reference, Research & Instruction Dept 7 Subject librarians Instructional technology librarian Instructional support specialist

Time to evaluate the collection The right materials to support educational and research needs of our users Changing space needs

Collection analysis project (CAP) Subject librarians provide subject expertise and program familiarity Detailed reports from Collection Management staff When added to the collection Circulated in the past five years Format

How CAP worked VHS 3 months 82% never circulated DVD/CD 2 weeks Periodicals 6 months Many subscriptions had already switched to electronic versions, allowing 2 floors to be shifted into 1 floor

CAP continued Reference Microform General Collection 6 months Remain in Reference, move to General Collection, remote storage facility, or removed completely Microform Reviewed in stages General Collection Remain in General Collection, move to remote storage facility, or removed completely 11 months

Moving days and weeks!

Mission accomplished 21% of collection removed 72% of Reference collection removed 60% completely removed 12% shifted to General Collection Microform cabinets: 50 to 18

Periodical and Reference collections Then Now

Library Next Library Next: A Campus Conversation A conversation with students, faculty and staff Topics for students: Working independently and collaboratively Library and Academic Support Services Supporting new forms of learning and creating Topics for faculty and staff: Library instruction Evolving scholarly record and collections

Learning Commons Task Force Task force membership made up of library faculty and staff Surveyed the literature Interviewed leaders in the learning commons field Recommendations made to the dean and administrative team

Where we are today Staffing Reference Desk hours Mobile Librarian Integrated Research Guides into Canvas Collaborating with the center for academic achievement and the writing center The Hub Drop-in research clinics Media Production room

FGCU Library at night

Contact information Barbara Tierney 407-823-5464 Barbara.Tierney@ucf.edu Dr. Linda Colding 239-590-7604  lcolding@fgcu.edu