BT: the next step in the UK’s digital transformation Gordon Cannon, Head of all IP migration, BT Group 17th October 2017

The UK’s digital landscape The UK is the leading digital economy amongst G20 countries – Boston Consulting Group How well is the UK doing? Openreach makes faster broadband available to 19,000 more homes and businesses each week. EE's 4G coverage reaches 99% of the UK population and work continues. 99.2%* of the UK can order a Broadband service of 2Mbps+ 96.7%* of the UK can order a Broadband service of 10Mbps+ 92.7%* of the UK can order a Broadband service of 24Mbps+ *UK coverage figures combine all networks and are taken from independent analysis by Thinkbroadband.com UK average broadband speed is 36.3Mbps (Ofcom).

The next step We’re taking the next step in the UK’s digital transformation – fully digital telephone services. BT intends for all its customers to be using fully digital telephone services by 2025. We’re planning now and starting early. Today, telephone calls are the only form of communication that travel over networks which have not been part of the digital revolution. Digital phone services from BT will keep the reliability, trust and familiarity of today’s services while enabling exciting new benefits and features. This is an international trend. Other global communications companies (Germany, Japan, Sweden, etc.) are ahead of us in the process of upgrading to digital telephone services.

Complementary to the change in your industry The current move in the telecare industry towards the internet of things e.g. smart homes, connected sensors and devices, brings huge opportunity to provide quicker, safer more resilient services to your customers. BT’s move to digital telephony will enable the industry to take full advantage of this opportunity. Make the move from intrusive to intuitive services Prevent problems before they escalate Re-connect people with their communities Help people stay independent for longer, remaining proactive members of society We’re laying the foundations for your innovative new applications. Now is the opportunity to move with us, don’t get left behind.

What’s changing? Analogue… Digital… Voice & BB from the Exchange Router Extension Sockets Master Socket (NTE5) Voice & BB from the Exchange Digital… Router Extension Sockets Master Socket (NTE5) Voice & BB from the Exchange

All BT’s voice customers are using digital telephone services When? First half: Openreach launches SOGEA, enabling communications providers (CPs) to offer new services. First customer pilots of BT’s new digital phone services. Second half: BT launches new services to consumers and small/medium businesses. BT’s move to digital will be customer-led in the first few years with elective migrations. All BT’s voice customers are using digital telephone services 2017 2018 2022 2025 Special services engagement. Autumn: new test facility opens at BT’s R&D site. Openreach running SOGEA & SOG.fast trials. EE system adopted – the same platform for fixed and mobile. Small scale internal trials. Start of planned migrations. In addition to voluntary migrations, CPs will need to plan to ensure 100% of customers move to digital telephone services by 2025.

Things you need to know… This is not industry wide. Communications providers will run individual programmes over different timescales, using different technologies. The characteristics of a digital network are different to an analogue network. We anticipate that your existing analogue equipment will work over BT’s digital telephone services (and we’ll provide analogue adapter’s to help this as well as doing our best to ensure customers with special services are not migrated too early). But these analogue services will be working on a digital network, which has different technical characteristics. Testing is essential to understand compatibility. BT is committed to helping all industries understand the digital network to help you ensure services continue to work for those in your care. To facilitate this we’re opening a new test facility this Autumn, 2017, at Adastral Park, our R&D site, near Ipswich. It’s free to use and we hope you will come and test the compatibility of your equipment on the new digital network. We also want you to test your new equipment...

The opportunity for the telecare industry A new digital world opens up new possibilities for innovative services that can be provided for vulnerable customers e.g. advanced telehealth services. We are encouraging and fostering innovation. A digital telephony network – running applications and services designed for IP is far more capable than todays limited, one dimensional analogue telephone network. Products and services that use a digital network understand how the network works and adapt their behaviour to cope and continue to deliver services. We hope that you will use the test facility to help you develop new, digital versions of your products and services. We are here to help you embrace the opportunity for your industry.

Thank-you gordon.cannon@bt.com

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