Transforming the Delivery of Resources for North Carolina’s Transitioning Service Members, Guardsmen, Veterans and Their Families Housing Conference

Network Background

Meet the IVMF The IVMF Family of Programs & Funders More than 32,000 veterans, service members and military spouses participated in IVMF programs since 2015

AmericaServes: A Network Aimed at Transforming Service Delivery A community solution focused on improving service delivery to the nation’s most valued resource: its service members, veterans and their family members, many of who fall between cracks of existing resources. Mental Health CC Education Employment Senior Health Support Physical Health Wellness A product of partnerships across the private, public, and nonprofit sectors A data-centered continuum of interconnected networks of services, resources, and care. Working across 12 cities and counting

NCServes RDU/Fayetteville NCServes: Trusted Partners 2015 2016 NCServes Metrolina Coordination Center: (855) 425-8388 NCServes RDU/Fayetteville Coordination Center: (866) 249-6656 2017 2016 NCServes Western Coordination Center: (855) WNC-VETS NCServes Coastal Coordination Center: (844) 435-1838

NCServes: Building Tangible Impact Our Impact Statement: “Better Together” Our method to delivering impact: the community being on one shared platform to coordinate & better deliver services in health, education, and employment. How do we coordinate care? CC Goodwill decides that mental health services would be better provided externally. Goodwill creates & submits referral in the platform for the client. VetCenter Jacksonville receives, reviews, and accepts the referral if it is a correct fit. Coordination Center (run locally by USO of NC, Charlotte Bridge Home, ECHSA, and ABBCM) receives referral and finds the right provider for mental health services. Veteran is at Goodwill for employment help. Also is in dire need of mental health support. Veteran receives counseling services by VetCenter Jacksonville. Our National Impact Today: 7,147 Total Clients 13,049 Total Requests 348 Total Providers

Most Requested Services NCServes Snapshot Clients and Needs 3,195 Total Clients Age and Service Era 7,045 Total Requests 91% Veterans & Military Members 9% Spouses, Family Members, Caregivers 66% Male / 25% Female 9% Undisclosed NC Counties Served NCServes Charlotte: Mecklenburg, Lincoln, Cabarrus, Gaston, Union, Iredell, Rowan, Catawba NCServes RDU/Fayetteville: Hoke, Robeson, Harnett, Wake, Orange, Alamance, Johnston, Nash, Franklin, Lee, Chatham NCServes Coastal: Beaufort, Bladen, Brunswick, Carteret, Columbus, Craven, Duplin, Greene, Hyde, Jones, Lenoir, New Hanover, Onslow, Pamlico, Pender, Pitt, Sampson, Wayne, and Wilson NCServes Western: Buncombe, Henderson, Haywood, Rutherford, McDowell, Transylvania, Jackson, Polk, Yancey, Madison, Mitchell, Macon 24% Employment 12% Social Support Most Requested Services Housing & Shelter 18% 11% Benefits & Disability Financial Assistance 15% 9% Health

Veterans and Families Network Providers Funders (Taxpayers) Value Proposition: Veterans and Families Better access to services Simpler navigation of resources Network Providers Breaking down barriers Database of Veteran information Funders (Taxpayers) Impact measurement Scalability

How it Works

Who is Unite US: Technology provider for AmericaServes Our platform coordinates care across all social determinants of health Focused on streamlining the delivery of health and human services Our clients:

How it Works CLIENT COORDINATION CENTER LEGAL PROVIDER REFERRAL REFERRAL CLIENT COORDINATION CENTER HOUSING PROVIDER LEGAL PROVIDER

Before & After Before After SERVICE PROVIDER CLIENT CLIENT REFERRAL SERVICE PROVIDER CLIENT Traditional Referral CLIENT SERVICE PROVIDER All information is stored and transferred on HIPAA compliant platform Service Provider has insight into entire client journey. Client’s information is captured once and shared on their behalf Client is matched with provider they qualify for Data is tracked every step of the way to allow for informed decision making Service Provider can not exchange PII or PHI via a secure method Service Provider has no insight or feedback loop. Onus is on client to reach the organization they were referred to No eligibility, capacity or geographic prescreening Client demographic and transactional data is not tracked, no way to measure client data or efficiency PROPRIETARY & CONFIDENTIAL

Security PROPRIETARY & CONFIDENTIAL Compliant with Health Insurance Portability and Accountability Act (HIPAA) & Personal Identifiable Information (PII) standards MENTAL HEALTH Compliant with Security & Data Storage Standards and Breach & Enforcement Rules CLIENT HOUSING PROVIDER DOCTOR Used by DoD, VA facilities, mental health practitioners, social/case workers EMPLOYMENT PROPRIETARY & CONFIDENTIAL