THE PERFORMANCE FRAMEWORK EXPLAINED

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Presentation transcript:

THE PERFORMANCE FRAMEWORK EXPLAINED Presented by: Dr Theresa Donaldson Chief Executive Lisburn & Castlereagh City Council www.lisburncastlereagh.gov.uk

NI Local Government has always had a strong culture of Performance Management and the provision of value for money service delivery.

THE LOCAL GOVERNMENT ACT (NI) 2014

THE DEFINED AREAS OF IMPROVEMENT: Strategic effectiveness Service quality Service availability Fairness Sustainability Efficiency Innovation

CORPORATE PERFORMANCE

PERFORMANCE FRAMEWORK

PERFORMANCE AT THE HEART OF THE ORGANISATION

ACCOUNTABILITY TRANSPARENCY TO RATEPAYERS

FOCUS ON OUTCOMES!

THANK YOU QUESTIONS? www.lisburncastlereagh.gov.uk