BCS Business Communication B u i l d i n g C r i t i c a l S k i l l s

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BCS Business Communication B u i l d i n g C r i t i c a l S k i l l s Kitty O. Locker Stephen Kyo Kaczmarek

Module 13 E-Mail Messages © 2004 The McGraw-Hill Companies, Inc. All rights reserved.

E-Mail Tips When writing e-mail, remember All principles of good business writing still apply with e-mail. While e-mail feels like talking, pay attention to spelling and grammar. You should proofread messages. E-mail should interest the readers in the subject line and first paragraph. Slide 13-1

E-Mail Subject Lines E-mail subject lines Are specific, concise, and catchy. Give good news in positive messages. Give negative news when it’s serious, the reader needs the information to act, or you report your own errors. Make the request clear in persuasive messages. Slide 13-2

E-Mail “Netiquette” For proper “netiquette,” never “Flame” your audience. Send e-mails that are unnecessary. Compose e-mail messages when you’re angry or upset. Slide 13-3

Standard Formats for E-Mail Standard formats are evolving. The format depends on the e-mail program. Most programs prompt you to supply the address and subject line. Most programs allow you to send attachments, as well as computer copies (cc.). Slide 13-4

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