1. Citation Formatting Examples

2. Direct Quotes and In-Text Citations

3. Writing about active listening… Active listening is very important in business communication. General knowledge “In active listening, receivers actively demonstrate that they’ve heard and understood.” Author’s words from textbook An example of active listening is repeating back to the speaker what you think you heard he or she say. Your words

4. Without Citation Formatting Active listening is very important in business communication. “In active listening, receivers actively demonstrate that they’ve heard and understood.” An example of active listening is repeating back to the speaker what you think you heard he or she say.

5. MLA

6. MLA Citation: Signal Phrase Active listening is very important in business communication. According to Kitty Locker and Stephen Kaczmarek, “In active listening, receivers actively demonstrate that they’ve heard and understood (309). An example of active listening is repeating back to the speaker what you think you heard he or she say.

7. MLA Citation – No Signal Phrase Active listening is very important in business communication. “In active listening, receivers actively demonstrate that they’ve heard and understood” (Locker and Kaczmarek 309). An example of active listening is repeating back to the speaker what you think you heard he or she say.

8. APA

9. Without Citation Formatting Active listening is very important in business communication. “In active listening, receivers actively demonstrate that they’ve heard and understood.” An example of active listening is repeating back to the speaker what you think you heard he or she say.

10. APA In-Text Citation Active listening is very important in business communication. According to Locker and Kaczmarek (2009), “In active listening, receivers actively demonstrate that they’ve heard and understood” (p. 309). An example of active listening is repeating back to the speaker what you think you heard he or she say.

11. APA Citation – No Signal Phrase Active listening is very important in business communication. “In active listening, receivers actively demonstrate that they’ve heard and understood” (Locker & Kaczmarek, 2009, p. 309). An example of active listening is repeating back to the speaker what you think you heard he or she say.

12. Paraphrasing and In-Text Citations

13. Paraphrasing Active listening is very important in business communication. General knowledge A person shows the speaker that he or she has heard what’s been said and understands it through active listening. Paraphrase of author’s idea from textbook An example of active listening is repeating back to the speaker what you think you heard he or she say. Your words

14. Paraphrasing without Citation Active listening is very important in business communication. A person shows the speaker that he or she has heard what’s been said and understands it through active listening. An example of active listening is repeating back to the speaker what you think you heard he or she say.

15. MLA

16. MLA Citation: Signal Phrase Active listening is very important in business communication. According to Locker and Kaczmarek, a person shows the speaker that he or she has heard what’s been said and understands it through active listening. An example of active listening is repeating back to the speaker what you think you heard he or she say.

17. MLA: Parenthetical Reference Active listening is very important in business communication. A person shows the speaker that he or she has heard what’s been said and understands it through active listening (Locker and Kaczmarek). An example of active listening is repeating back to the speaker what you think you heard he or she say.

18. APA

19. Paraphrasing without Citation Active listening is very important in business communication. A person shows the speaker that he or she has heard what’s been said and understands it through active listening. An example of active listening is repeating back to the speaker what you think you heard he or she say.

20. APA Citation: Signal Phrase Active listening is very important in business communication. According to Locker and Kaczmarek (2009), a person shows the speaker that he or she has heard what’s been said and understands it through active listening. An example of active listening is repeating back to the speaker what you think you heard he or she say.

21. APA: Parenthetical Reference Active listening is very important in business communication. A person shows the speaker that he or she has heard what’s been said and understands it through active listening (Locker & Kaczmarek, 2009). An example of active listening is repeating back to the speaker what you think you heard he or she say.

22. Listing of Cited Sources at the End

23. MLA Works Cited Locker, Kitty O., and Stephen Kyo Kaczmarek. Business Communications: Building Critical Skills. 4 th ed. New York: McGraw-Hill, 2009.

25. APA References Locker, K. O, & Kaczmarek, S. K. (2009). Business communication: Building critical skills (4 th ed.). New York: McGraw Hill.