Public Sector Institutional Reform Project E-government in Belgium

Public Sector Institutional Reform Project E-government: a structural reform process (ctd) E-government requires (ctd) - co-operation between governmental institutions: one virtual electronic government, with respect for mission and core tasks of each governmental institution and government level government and private sector - adequate legal environment elaborated at the correct level - interoperability framework: ICT, security, unique identification keys, harmonized concepts - implementation with a decentralized approach, but with co-ordinated planning and program management (think global, act local) - adequate measures to prevent a digital divide

Re-engineering and integration of processes need for re-engineering of processes - within each government institution - within each government level - across government levels - between government and its customers need for end-to-end integration of processes: concept of value chains for the customers - lack of integration leads to overloading of the citizens/companies - multiple collection of the same information by several governmental institutions - no re-use of available information - avoidable contacts with citizens/companies due to multiple, uncoordinated quality checks waste of efficiency and time suboptimal support of the policy made by government higher possibilities of fraud

Public Sector Institutional Reform Project « Implementation in Belgian federal government co-operation agreement between government levels network of service integrators towards integrated portal environments unique identification keys for citizens and companies electronic identity card security framework a case study: the Belgian social security sector

Portal sites: present situation intermediaries suppliers employees customers citizens companies partners PORTAL A single sign on personalization user groups multi-channel aggregation PORTAL B single sign on personalization user groups multi-channel aggregation business intelligence back-end systems, e.g. ERP groupware DB’s applications directory content management content management directory back-end systems, e.g. ERP groupware DB’s applications business intelligence

Public Sector Institutional Reform Project Th@nk you !