Rob Gleasure R.Gleasure@ucc.ie www.robgleasure.com IS3320 Developing and Using Management Information Systems Lecture 1: Introduction to IS3320 Rob Gleasure R.Gleasure@ucc.ie www.robgleasure.com

IS3320 Today’s session Housekeeping Discussion of IT doesn’t matter IT and traditional business IT and digital business

IS3320 Contact me at Ext 2503 Room 2.112 R.Gleasure@ucc.ie Website for this course www.robgleasure.com

IS3320 Lecture times 16.00-17.00, Monday (Boole 1) 13.00-14.00, Thursday (GG LT) Lab times (start biweekly as of the week of the 19th September) 13.00-14.00, Friday (ORB B.05) Or 14.00-15.00, Friday (ORB B.05) No class this Thursday – take your time, get settled in, come back to me with any questions

IS3320 Module content Types of information systems; The IS development project and its management;  Principles of business process analysis and related basic modelling techniques (process and data);  The role of requirements and related issues;  The importance of the User Interface;  Quality Assurance: testing, usability, and maintenance;  Documentation, deployment and operations;  Connectivity and enabling technologies;  Key issues of Enterprise-wide systems; 

IS3320 Learning objective Appreciate the importance of data and information for organizations and the use of information in society in a historical and cultural context. Define the main ideas behind modern information systems and discuss the importance of IS in the context of the system development and implementation process. Consider the roles of various stakeholders in the IS lifecycle. Analyse business processes with the intent to describe information needs and use. Discuss the differences between the main approaches to systems development. Apply principles and key methods used in analysing user requirements. Construct use case models to analyse requirements and user roles. Explain sound user interface design guidelines in the context of system usability. Utilize techniques and tools related to project management and feasibility analysis.

What does that actually mean…? IS3320 is about learning and refining your skills in developing and using information systems, as much as your knowledge How to look for problems/opportunities How to explore-by-design How to lay out and compare new and existing systems How to manage the process of design and re-design IS3321 builds on these skills by expanding your knowledge of new and emerging ways of doing business, particularly those that concerned with ‘crowds’ and the ‘semantic web’

What does that actually mean…? Or more specifically (subject to change based on feedback, opportune guest speakers, etc.) Week 1: introduction Week 2: trends in IT-based markets Week 3: blue ocean thinking Week 4: design thinking Week 5: introducing innovations Week 6: use cases and scenarios Week 7-8: flow charts/business process modelling Week 9: data-flow diagrams Week 10: project management Week 11: usability, user experience and testing Week 12: revision

IS3320 learning objectives Trends and patterns Key terms and concepts Techniques and tools Abstract ideas and approaches Exemplar cases Scenarios and simulations Real-world instances Prescriptive implications Practical assignments Innovative outliers Real-world problem-solving Personal experiences

IS3320 Course Assessment Continuous assessment (report): 30 marks Exam: 70 marks

Does IT Really Matter? Nicholas Carr wrote a famous article for Harvard Business Review in 2003 entitled ‘IT doesn’t matter’ In it, he argued For most companies, IT is a utility, similar to electricity and water IT Innovators may benefit for a short period, but imitation limits the value of these benefits Companies can get caught up with ‘too much of a good thing’ and get distracted from their core value proposition The majority of companies should move from ‘offence to defence’ when it comes to IT investment The majority of companies should focus on vulnerabilities, not new value creation

IT and traditional business Traditional business typically models a supply chain as follows Image from http://cgge.aag.org/GlobalEconomy1e/CaseStudy6_Japan_Feb13/CaseStudy6_Japan_Feb13_print.html

IT and traditional business IT plays a number of roles in managing this supply chain Image from http://acgilsoftwares.blog.com/2014/09/01/supply-chain-management-software-in-india/

IT and digital business New businesses are emerging every year that offer entirely digital products or services These digital businesses aren’t so easily mapped as a supply-chain E.g. Uber What resources do they have to manage? What processing of these resources takes place? Who’s their consumer and who’s their customer? What about Facebook, Twitter, Instagram, WhatsApp, etc.? Should we treat these the same as Dell or Ryanair? Are you sure?

IS3320 Some things to note Ask questions Help each other Make use of the Internet Use search engines (e.g. google) to find information on things you want to know more about If you see cases or interesting stories you think we should talk about in lectures, email me

Before you go Re-read ‘IT Doesn’t Matter’ before next class