Organizational Effectiveness: An Overview and Interactive Storyboard Session Wisconsin Child Welfare Professional Development System Kimberly Kelly and Darin Smith

Session Agenda 1) Introductions 2) Overview of OE Welcome our co-presenters: Adams County: Erin Schiferl, Diane Osborn, Ruth Horndasch, Carrie Easterly Outagamie County: Kay Kiesling Regional Access: Connie Oates Rock County: Lance Horozewski Waukesha County: Chelsey Nisbet and Jennifer Cera Winnebago County: Amy Weber and Tina McCalligan 2) Overview of OE 3) Storyboard Interaction Time

Introducing the Organizational Effectiveness Process

What is an Organizational Effectiveness Process? OE is a systemic and systematic approach to continuously improving: Performance Performance capacity Client outcomes Systemic – involves & impacts the entire organization Systematic – a step by step approach

The Organizational Effectiveness Process in Wisconsin 2010 DCF & WCWPDS American Public Human Services Association (APHSA) Models 2011 Pilot Phase Current Capacity Future Vision for OE

Who Is Involved in Your OE Process? Sponsor Group OE Team Work Teams Internal Facilitator(s) The OE process impacts: All Staff Members Stakeholders Community

Models, Tools, and Techniques DAPIMTM In order to systematically improve or innovate something: Define what that thing is in operational terms, Assess its current and desired state, Plan both rapid and long-term improvements, Implement those plans in detail, and Monitor plan progress and impact for accountability and ongoing adjustment.

The DAPIMTM Model: A “Flywheel” DEFINE MONITOR ASSESS Performance & Capacity IMPLEMENT PLAN

Assessing… Building the Bridge to Planning After defining the DFS and before trying to solve the problem, it is essential to engage group input to determine: Strengths and Gaps to achieving DFS Prioritize Gaps Root Causes of the problem General Remedies to address the problem

Assessing… Categories of Root Causes More Task Oriented Organizational Structure Goals, Standards and Measures Policies and Procedures Processes and Methods Internal Programs, Services, and Tools Staff Capacity More Relational Culture and Values Politics and Power Communication Decision-Making Teamwork and Collaboration Trust and Internal Relationships Community Partnerships

Planning… Types of Improvements Four equally important types: Quick wins Short-term Mid-term Long-term

Ongoing Communication Planning The external communication of commitments: Demonstrates explicitly your commitment to improving client outcomes and services Builds organization credibility with stakeholders and staff Gets everyone on the same page about the why and how the organizational improvement work is to be done Tracks accountability and monitors progress

Referral Process Decision Criteria for Selecting Applications Include: County leadership supports the necessary time, commitments and logistics for the process There is a relation to other priorities and initiatives that your agency, region, tribe, or state are participating A correlation to child welfare outcomes in your county Priority is given to referrals related to improving safety, permanency, and well-being Staff in multiple levels of your organization identify the need for improvement Commitment to monitor the planned improvements developed during the OE process, and willingness to use the OE model and tools as a critical thinking and problem solving approach for future continuous improvement work

Storyboard Session What are Storyboards? Counties are here to present their OE experience Introduction of Topics Time for interaction and questions

Contact Information Application can be found on our website: http://wcwpds.wisc.edu/organizational-effectiveness.htm Contact Info: Darin Smith, WCWPDS Associate Director 608-890-2338 Kimberly Kelly, Organizational Effectiveness Facilitator 608-890-4614