Awareness program on ISO/TS16949:2002 Technical Specification

ISO/TS 16949:2002 It is an ISO Technical specification, aligns existing American (QS-9000), German (VDA6.1), French (EAQF) and Italian (AVSQ) automotive quality systems standards within the global automotive industry to eliminate various certifications for different customers.

ISO 9001 and ISO/TS 16949 Together with ISO 9001:2000, ISO/TS 16949:2002 specifies the quality system requirements for the design/development, production, installation and servicing of automotive related products. In addition, there are customer specific requirements that are required by individual subscribing vehicle manufacturers. 

ISO/TS 16949:2002 Was framed by International Automotive Task Force (IATF) & Japan Automobile Manufacturers Association (JAMA).

Format of ISO/TS 16949:2002 In the standard, Automotive quality system requirements are written around the format of ISO 9001:2000. ISO requirement TS requirement

Applicability ISO/TS 16949:2002 Any organization in the automotive supply chain is eligible for certification

The PDCA cycle

The PDCA cycle PLAN – Establish the Objectives DO – Implement the processes CHECK – Monitor and measure the processes ACT – Take actions to improve continually.

THE CLAUSES – ISO/TS 16949 1.0 SCOPE 2.0 NORMATIVE REFERENCE 3.0 TERMS AND DEFINITIONS 4.0 QUALITY MANAGEMENT SYSTEM 5.0 MANAGEMENT RESPONSIBILITY 6.0 RESOURCE MANAGEMENT 7.0 PRODUCT REALIZATION 8.0 MEASUREMENT ANALYSIS AND IMPROVEMENT

QUALITY MANAGEMENT SYSTEM 4.1 General requirements 4.2 Documentation requirements (Quality policy, Quality manual, Control of documents (Engineering specification), Control of records (Record retention))

HIERARCHY OF QMS DOCUMENTATION Quality policy and Objectives Quality Manual QMS procedures Control plans,Docs, Work instructions Formats and Records

MANAGEMENT RESPONSIBILITY 5.1 Management commitment (Process efficiency) 5.2 Customer focus 5.3 Quality Policy 5.4 Planning (Quality objectives, QMS planning) 5.5 Responsibility, Authority and comn.(Resp & Authority,MR,CR) 5.6 Management review (QMS performance, Review input, Output)

RESOURCE MANAGEMENT 6.1 Provision of resources 6.2 Human resources (Design skills, Training, Employee motivation) 6.3 Infrastructure (Plant, facility, equipment, Contingency plans) 6.4 Work environment (Personal safety, Cleanliness of premises)

PRODUCT REALIZATION 7.1 Planning of product realization 7.2 Customer related processes (Special chrs,Review requirements, feasibility review) 7.3 Design and development (Product design, Process design) 7.4 Purchasing (Approved suppliers, Purchasing info, verification, Incoming quality, Supplier monitoring)

PRODUCT REALIZATION 7.5 Production and service provision (Control plan, Work instruction, Set up approval, Maintenance, Tooling, Process validation, Traceability, Customer property) 7.6 Control of measuring and monitoring devices (MSA, Calibration,Laboratory)

MEASUREMENT, ANALYSIS AND IMPROVEMENT 8.1 General (SPC) 8.2 Monitoring and measurement (Customer satisfaction, Internal audit – Process, product audits, Measurement of product, process, Layout inspection) 8.3 Control of NC products 8.4 Analysis of data 8.5 Improvement (Process improvement, CAPA)

BENEFITS OF QMS Greater focus on customer requirements and Customer service. Conveys commitment to quality Continuous improvement cycle, results in cost savings. Provides universal approach to quality and business. Controls process and systems and establishes operational control.

BENEFITS OF QMS Corporate walls come down, people communicate better. Ensures product development and design changes are controlled. Creates awareness of the need of training

To summarize – Internal benefits Increases Reduces Management efficiency Planning Problem solving Supplier control Communications Ability to change Discipline Staff morale Employee training Duplicate effort Re-work Waste Cost Staff turn over

To summarize – External benefits Increases Reduces Product and service quality Customer satisfaction Repeat sales Company image Marketability Complaints Warranty claims

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