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Leading with Emotional Intelligence Welcome!

Group Norms Honor different ways of communicating Reserve judgment and ask questions Speak from own experience Assume positive intent Actively participate and engage Maintain confidentiality Take care of yourself

EQ Skills Brainstorm Examples of this skill at its best Examples of this skill when it is misapplied Strategies to improve in this area Your group’s motto

Self- Awareness Management Social Relationship Skills to Practice: Think before acting Suspend judgment Be intentional Composure Patience Responding vs. reacting Emotional self-control Openness to change Comfort with ambiguity What I Notice What I Do Personal Competence Self- Awareness Management Social Competence Social Relationship Building Skill: Quit treating your feelings as good or bad Observe the ripple effect from your emotions Know who and what pushes your buttons Keep a journal about emotions Seek feedback Skills to Practice: Self-Knowledge Emotional Awareness Accurate Self Assessment Confidence Leadership Courage Building Skill: Breathe Count to ten Sleep on it Take control of your self-talk Talk to a neutral third party Put a mental recharge into your schedule

Self- Awareness Management Social Relationship Building Skill: Be open and curious Avoid giving mixed signals Take feedback well Build trust Have an “open door” policy Acknowledge the other person’s feelings Appreciate others Explain your decisions, don’t just make them Make your feedback direct and constructive Skills to Practice: Conflict management Building teams Giving/Receiving feedback Developing others Congruency between words and actions Building trust Being inclusive Empowering others What I Notice What I Do Personal Competence Self- Awareness Management Social Competence Social Relationship Building Skill: Greet people by name Watch body language Make timing everything Go on a 15-minute tour Practice the art of listening Skills to Practice: Listening skills Ability to read others Empathy Cultural competency

Self- Awareness Management Social Relationship What I Notice What I Do Personal Competence Self- Awareness Management Social Competence Social Relationship

Have a great lunch break!

WOOT! Fun with EQ Do not show your card to others Write name on Post-It and stick to back of card May describe your card to others Put cards in order

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ZOOM Debrief How did you show up / How did you behave? What was your wake like? What EQ skills did you use / not use during this activity? Was there anyone who took control? Was there anyone who checked out? How is this like real life?

Norms that create awareness of emotions EQ & Teams Norms that create awareness of emotions Individual Group Cross-Functional Interpersonal Understanding Take time away from group tasks to get to know one another. Have a “check in” at the beginning of the meeting-that is, ask how everyone is doing. Assume that undesirable behavior takes place for a reason. Find out what the reason is. Ask questions and listen. Avoid negative attributions. Tell your teammates what you’re thinking and how you’re feeling.   Perspective Taking Ask whether everyone agrees with a decision. Ask quiet members what they think. Question decisions that come too quickly. Appoint a devil’s advocate.  Team Self-Evaluation Schedule time to examine team effectiveness. Create measurable task and process objectives and then measure them. Acknowledge and discuss group moods. Communicate your sense of what is transpiring in the team. Allow members to call a “process check.” (For instance, a team member might say, “Process check: is this the most effective use of our time right now?”) Seeking Feedback Ask your “customers” how you are doing. Post your work and invite comments. Benchmark your processes. Organizational Understanding Find out the concerns and needs of others in the organization. Consider who can influence the team’s ability to accomplish its goals. Discuss the culture and politics in the organization. Ask whether proposed team actions are congruent with the organization’s culture and politics.

Norms that help regulate emotions EQ & Teams Norms that help regulate emotions Individual Group Cross-Functional Confronting Set ground rules and use them to point out errant behavior. Call members on errant behavior. Create playful devices for pointing out such behavior. These often emerge from the group spontaneously. Reinforce them.   Caring Support members: volunteer to help them if they need it, be flexible, and provide emotional support. Validate members’ contributions. Let them know they are valued. Protect members from attack. Respect individuality and differences in perspectives. Listen. Never be derogatory or demeaning.  Creating Resources for Working with Emotion Make time to discuss difficult issues, and address the emotions that surround them. Find creative, shorthand ways to acknowledge and express the emotion in the group. Creates fun ways to acknowledge and relieve stress and tension. Express acceptance of members’ emotions. Creating an Affirmative Environment Reinforce that the team can meet a challenge. Be optimistic. For example, say things like, “We can get through this” or “Nothing will stop us.” Focus on what you can control. Remind members of the group’s important and positive mission. Remind the group how it solved a similar problem before. Focus on problem solving, not blaming. Building External Relationships Create opportunities for networking and interaction. Ask about the needs of others teams. Provide support for other teams. Invite others to team meetings if they might have a stake in what you are doing.

EQ Goal Setting

Questions? Thank you!!

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