Survey Results – KTC Administrative Services Prepared for KTC Staff Meeting April 7, 2014

Purpose of Survey Measure the quality of service provided to “customers” within KTC by the KTC front office Identify areas where we are doing well Identify areas where we need to improve

Survey Content and Execution Responses were requested for 13 different services provided by the front office. KRONOS Support / Payroll Assistance with Travel Arrangements Travel Reimbursement Purchases/Procurement Human Resources Support Marketing/Publications/ Outreach I.T. Support Grant Administration Printers/Copiers Staff Assistance with Proposal Preparation Library Services Motor Pool Mentoring/direction/guidance/ feedback from Director and/or Deputy Directors

Survey Content and Execution (cont’d) For each service provided, respondents were asked to rate seven different attributes of the service. Received adequate level of support Response was timely Staff was professional and courteous Staff was able to resolve problem Communications were open and effective Staff displayed knowledge of subject matter Staff is staying current with technology The five available responses for each item ranged from “strongly agree” to “strongly disagree.”

Survey Content and Execution (cont’d) Responses were completely anonymous. 38 people participated in the survey. Results are summarized on the following slides.

KRONOS Support and Payroll

Assistance with Travel Arrangements

Travel Reimbursement

Purchases/Procurement

Human Resources

Marketing/Outreach/Publications

I.T. Support

Grant Administration

Printers/Copiers

Staff Assistance with Proposal Preparation

Library Services

Motor Pool

Mentoring, Guidance, Direction, & Feedback from the Director and Deputy Directors

Ranking of Services (based on avg scores)

Comments Received All written comments received have been compiled and reviewed. 35 comments included in document, grouped by topic. We are developing proposed action items in response to the comments. 19 action items identified One has been completed Several are in progress We will communicate more information about these actions as they proceed.

Update on KTC Management Structure Prepared for KTC Staff Meeting April 7, 2014

Functional “Clusters” Previous Structure: Functional “Clusters” Office of the Director Director: Joe Crabtree Director’s Assistant: Jeffery Hill ADVISORY BOARD Administration Chief Admin. Officer: Deb Bastani IT Services Coordinator: Neil Tollner Admin. Support: Pat Riggs , Kathy Schweitzer and Judi Cromer Program Development and Library Services Information Officer: Amy Terry Librarian: Laura Whayne Library Tech.: Victoria Brock Deputy Director for Administration and Highway Transportation Research: Don Hartman Deputy Director for Program Development, Knowledge Exchange, and Multimodal Transportation Research: Chuck Knowles – (Full-time Temporary) Highway Transportation Knowledge Exchange Intermodal Transportation Planning & Design Construction & Preservation Operations & Safety Technology Transfer -- Work Force Training -- Local Technical Assistance Education and Professional Development Decision Support Systems -- GIS & Visualizations -- Public Involvement Economics and Finance Freight and Logistics -- Efficiency -- Security -- Sustainability Modes -- rail -- water -- air -- transit Programming and Planning Environmental Analysis Geometric Design Pavement Design Structural Design Construction Engineering & Mgt Pavement Construction Pavement Preservation Roadway Drainage Materials Geotechnology Structural Analysis Bridge Preservation Highway Safety Traffic Operations (CATS LAB) ITS & Traffic Mgt Incident Management Commercial Vehicle Operations

Command & Control Chart Previous Structure: Command & Control Chart Office of the Director Director: Joe Crabtree Director’s Assistant: Jeffery Hill ADVISORY BOARD Administration Chief Admin. Officer: Deb Bastani IT Services Coordinator: Neil Tollner Admin. Support: Pat Riggs , Kathy Schweitzer and Judi Cromer Program Development and Library Services Information Officer: Amy Terry Librarian: Laura Whayne Library Tech.: Victoria Brock Deputy Director for Administration and Highway Transportation Research: Don Hartman Deputy Director for Program Development, Knowledge Exchange, and Multimodal Transportation Research: Chuck Knowles – (Full-time Temporary) ----------------------------------------------Construction and Preservation--------------------------------------------- ----------------------Operations and Safety----------------- Freight and Logistics Program Manager: Doug Kreis Decision Support Systems Program Manager: Ted Grossardt Technology Transfer Program Manager: Martha Horseman Transportation Education and Professional Development Program Manager: Reg Souleyrette Construction Management Program Manager: Tim Taylor* Pavements, Materials & Geotech Program Manager: Clark Graves Structures Program Manager: Issam Harik* Bridge Preservation Program Manager: Ted Hopwood Traffic & Safety Program Manager: Jerry Pigman ITS and Traffic Management Program Manager: Jennifer Walton

Functional “Clusters” New Structure: Functional “Clusters” Office of the Director Director Executive Assistant to the Director ADVISORY BOARD Associate Director for Program Administration and for Highway Design, Construction, and Preservation Associate Director for Highway Operations, Safety, Security, Planning, and Multimodal Transportation Associate Director for Research Implementation, Knowledge Exchange, and Program Development (Part-time Temporary) KTC Administration: Grants Admin. Financial Mgmt Payroll Human Resources Purchasing Accts Payable & Receivable Highway Safety Traffic Operations ITS & Traffic Management Incident Management Commercial Vehicle Operations Economics and Finance Transportation Planning Transportation Policy Environmental Analysis Transportation Sustainability GIS and Visualization Public Involvement Freight and Logistics Non-Highway Modes Project Tracking & Reporting Research Implementation Program Development: Publications Marketing and Outreach Library Services Proposal Support I.T. Support Strategic Planning & Program Assessment Other? Construction Engineering and Management Roadway Geometric Design Pavement Design and Construction Pavement Preservation Roadway Drainage Materials Geotechnology Structural Design and Analysis Structural Preservation Technology Transfer -- Work Force Training -- Local Technical Assistance Education and Professional Development

“Command & Control” Chart New Structure: “Command & Control” Chart Office of the Director Director Executive Assistant to the Director ADVISORY BOARD Associate Director for Program Administration and for Highway Design, Construction, and Preservation Associate Director for Highway Operations, Safety, Security, Planning, and Multimodal Transportation Associate Director for Research Implementation, Knowledge Exchange, and Program Development (Part-time Temporary) Library Services Librarian: Laura Whayne Program Administration Business Officer: Deb Bastani Publications and Outreach Coordinator: Amy Terry Information Technology Coordinator: (tbd) Construction Management Program Manager: Tim Taylor* Pavements, Materials & Geotechnology Program Manager: Clark Graves Structures Program Manager: Issam Harik* Bridge Preservation Program Manager: Ted Hopwood Traffic Operations& Safety Program Manager: Jerry Pigman ITS and Traffic Management Program Manager: Jennifer Walton Transportation Planning Program Manager: Reg Souleyrette Freight and Logistics Program Manager: Doug Kreis Decision Support Systems Program Manager: Ted Grossardt Technology Transfer Program Manager: Martha Horseman Transportation Education and Professional Development Program Manager: Reg Souleyrette