1. 1 A CASE STUDY: Organization and Workforce for Operations at Maryland State Highway Administration Glenn McLaughlin, Deputy Director Office of CHART and ITS Development Maryland State Highway Administration gmclaughlin@sha.state.md.us

2. 2 Maryland Department of Transportation - Maryland Aviation Administration - Maryland Transit Administration - Maryland Port Administration - Motor Vehicle Administration - State Highway Administration Maryland Department of Transportation - Maryland Aviation Administration - Maryland Transit Administration - Maryland Port Administration - Motor Vehicle Administration - State Highway Administration State Highway Administration Planning and Engineering Administration Operations 7 District Offices Office of Traffic & Safety Office of Maintenance Office of Materials Technology Office of Construction Office of CHART & ITS Development SHA Organization SHA Identifies Operations Organizationally Business Plan Focus CHART Established 1997 Dedicated Funding Budget

3. 3 CHART BOARD Deputy Administrator & Chief Engineer for Operations Chair CHART BOARD Deputy Administrator & Chief Engineer for Operations Chair Office of CHART and ITS Development Office of CHART and ITS Development Office of Information Technology Office of Information Technology Office of Maintenance SHA Districts 3,4,5,7 SHA Districts 3,4,5,7 Maryland State Police Office of Traffic & Safety Maryland Transportation Authority Maryland Transportation Authority Office of Finance Office of Planning and Preliminary Engineering Office of Planning and Preliminary Engineering

4. 4 Systems Integration Division Systems Integration Division Programming, Planning and Development Division Programming, Planning and Development Division Traffic Engineering Design Division Traffic Engineering Design Division Traffic Operations Division Traffic Operations Division Office of Maintenance Office of Maintenance TMC & Field Operations Divisions TMC & Field Operations Divisions CHART Other Partner Offices

5. 5 Director Office of CHART and ITS Development Director Office of CHART and ITS Development Deputy Director Systems, Development & Administration Deputy Director Systems, Development & Administration Deputy Director Operations Deputy Director Operations Manager Administration Manager Administration Manager ITS Development Manager ITS Development Manager Systems Integration Manager Systems Integration Manager Center Operations Manager Center Operations Manager Field Operations Manager Field Operations Manager Operations Logistics Manager Operations Logistics CHART Organization (2008) Structure Not Consistent with Other SHA Offices Technical and Administrative Functions Distributed Ad Hoc Needed a Cleaner Definition of Roles Slightly Manager Heavy – Needed Streamlined

6. 6 Director Office of CHART and ITS Development Director Office of CHART and ITS Development Deputy Director Office of CHART and ITS Development Deputy Director Office of CHART and ITS Development Programming, Planning and Development Division Programming, Planning and Development Division Systems Integration Division Systems Integration Division Field Operations Division Field Operations Division Traffic Management Center Operations Division Traffic Management Center Operations Division CHART Organization (2015) Combines Technical and Administrative in One Division Consistent with Other SHA Offices Raises Field and TMC Operations as Separate Divisions Streamlined Organization Future- Broaden Scope to Coordinate on Arterial Operations - Incorporate TSM&O Planning into SHA Planning Process