PSM Lessons Learned Background PSM: Mr. Thomas Hancock Lead Service: Army System Role: Air Defense System Name: SCUDAR ACAT Level: 1C Life Cycle Phase: Engineering & Manufacturing Development System Users: Army and Air Force base defense units Support Integrator(s): Armadyne, Intl. Number of Systems: 138 Next Major Life Cycle Milestone/Decision: Milestone C

Lesson Learned (1 of 2) Issue: Engineering and Product Support Baselines Differed Background: Development of baseline system proceeded within engineering without updates to product support. Product support began to engage in discussions with DLA to develop product support strategies. Last minute discovery of inconsistencies between engineering and product support avoided erroneous product support decisions. Resolution/Mitigation: Engineering and product support both agreed to meet weekly to discuss system progress and to synchronize key engineering and product support documents. Lesson Learned: Engineering and product support must effectively partner throughout the development process, to include face-to-face and document coordination.

Lesson Learned (2 of 2) Issue: Technology Reliability and Instability Background: The system under development relies on cutting-edge technology. Because of concerns that fielding of the system might be accelerated, product support strategies were developed and implemented while the technology was still unstable. The result was that parts were purchased for stock that were rendered obsolete as the system matured. Resolution/Mitigation: Engineering and product support reviewed system development to identify areas of stability and instability. Contracts for parts involving unstable areas were suspended. Engineering and product support agreed to collectively identify system areas where product support strategies could be executed. Lesson Learned: Product support strategies need to be executed in coordination with engineering to ensure acquisition of the right parts.

Backup Slides

Product Support Organization Product Support Manager FMS Training Management Support Office Contract Support DCMC Liaison DLA Liaison Supply Support Maintenance Support DLA Prime Vendor Acme Parts Supplier Other Service Supply Liaisons Component Depot Overhaul AAA Engine Maintenance Provider Depot Frame Overhaul PMO Product Support Team includes: ~6 government employees ~25 contractors

Product Support Quad Chart System Product Support Strategy Metrics Data Sustainment Approach Current (initial CLS covering total system) Future (sub-system-based PBL contracts) Issues Shortfall in O&M funding in FYDP Reliability and availability estimates are below goals LCSP requires update before DAB Resolution POM request for O&M restoration submitted Reliab. imprvmnt plan w/clear RAM goals up for final sign. Metric Prior Actual Original Goal Current Goal Current Estimate/ Material Availability 76% 80% 77% 70% Material Reliability 37 hrs 50 hrs 50.5 hrs 48 hrs Ownership Cost $245B $385 B $395 B $392 B Mean Down Time 12 hrs 20 hrs 18 hrs 15 hrs Sustainment Schedule O&S Data Cost Element Previous Actuals Original Baseline Current Cost Unit Level Manpower 3.90 5.17 5.75 Unit Operations 6.05 6.83 6.85 Maintenance 0.74 0.60 0.68 Sustaining Support 2.24 2.40 Cont. System Improvements 0.13 0.03 0.05 Indirect Support 1.85 1.92 Total 14.91 16.95 17.65