Case Study 4 – Massachusetts General Hospital: Inventory Management Presented by: Amirah Al-Otaibi Ala’a Al-Sheddi Hayfa Fakhro

Outline Introduction Operations and Key Processes of the Radiology Industry How to efficiently manage and inventory Operations in the General Massachusetts Hospital Interventional Radiology Department Automated Tracking System Implementation How Automated Tracking Systems Work Problems with Automated Inventory Tracking Systems Solutions and Suggestions Conclusion

Introduction: Massachusetts General Hospital Case At this age and time with the intense changes between demand and supply, it is very important for a firm to efficiently and competently manage their inventory. Not managing an inventory efficiently could cost a lot of loses to the firm itself. And hospitals are not an exception. Massachusetts General Hospital, is seeking ways to efficiently manage their inventory.

Operation and key processes of industry There are four basics general areas for operations management in radiology Operational Foundation Marketing Imaging Services Customer Management and Satisfaction Manage Performance Quality

How to efficiently manage an inventory Identify hospitals’ operations and process. Understand these operations and process. Make decisions accordingly.

Operations in the Massachusetts General Hospital To identify operations, we must identify the departments within this hospital. There are many departments and centers in Massachusetts General Hospital for it has been under operation since 1811. These departments and centers are: Department of Anesthesia, MassGeneral Hospital for Children, Critical Care Center, Department of Dermatology … etc. Each one of these departments has their own special operations, and each operation is divided into parts. Each particular part is handled by different people depending on their specialization; because having specialized people in a specific area helps them become more effective and swift in the process that they’re handling.

Interventional Radiology Department It is a type of treatment that is used to treat with minimal risk using small needles or tubes. They are guided inside the patient’s body and observing it using X-ray or MRI. Used to collect a sample of diseased tissue, treat infection unclog blood vessels or Stopping abnormal bleeding.

Radiology Department is being pressured Furthermore, the Interventional Radiology Department is being pressured to manage their costly inventory of specialized medical devices, equipment and supplies in a more cost effective way. The best way to manage such inventory is by implementing a new automated tracking system.

Implementing an automated tracking system It is crucial to firms that have different types of items and tools. It will ensure the quality of items and it will minimize errors. Save time. An automated tracking system is crucial to firms that have different types of items and tools that must be organized in an efficient way, hospitals are included. … By implementing this tracking system, it will ensure …

How Automated Tracking Systems Work The system tracks items by using a barcode scanner. Scans the code and stores it in a database. The database manipulates and converts data to useful information. Database is located in a central computer system. Data and information could be viewed at any time.

How Automated Tracking Systems Work

Problems with Automated Inventory Tracking Systems Scanning bar errors Updating inventory Entry cards Hard-drive failure

Solutions & Suggestions Workers handling inventory items must handle them with care and caution, to avoid any kind bar code scratching Bar code stickers should be made out of a more durable material so it won’t get destroyed easily Keep spare entry cards for any kind of emergency or mistake with credible authority Keep a back up file of its hard-drive in case of any failure or power loss Daily checks whether all the inventory has been updated correctly

Conclusion We found that: Using intelligent systems such as the Automated Inventory Tracking system can give great advantages to an organization. Like in our case of MG Hospital, not only did it bring more profits to the hospital, it also helped with effectiveness of hospitals operations. They are always updated, and can easily access inventory and find out what they have and what they need to order. This will help the hospital perform on higher levels and help employees do their jobs as productively and efficiently as possible.

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