STOP CARD, Step up, step in for everyone’s safety Education and Training Meetings, November 2015

WHY INTRODUCE THE STOP CARD? Give everyone the means to intervene and encourage people to do so, to improve safety. All accidents can be prevented through shared vigilance, for our own sake and that of our coworkers and for the sake of those around us. The Stop Card, used by all Total affiliates and business units, enables everyone working at the company, employees and contractor personnel alike, to take steps to promote safety. Stop Card 2015 – Education and Training Meetings

WHAT IS THE STOP CARD? The Stop Card is a tool that gives all Total and contractor employees the authority to step in and stop ongoing work if they feel that an action or situation is unsafe or could lead to an accident. There will be no sanctions for users, either by Total or contractor managers, even in the event of incorrect use. The program is embodied by a physical card signed by your unit's manager and cosigned by the contractor's managers for their employees given to you by your manager Stop Card 2015 – Education and Training Meetings

how to intervene? You believe that an action or situation is unsafe for one or more persons, assets or the environment Step in with the Stop Card By asking a simple question to make sure there's no danger Or by stopping the work in progress if required by the situation Start a conversation with your colleagues concerned (workers and supervisors) to resolve the problem before work is resumed If the problem can't be resolved immediately, work is suspended until the appropriate measures can be taken. Report / contribute to the reporting of information for the follow-up within your unit Why: to identify areas for improvement and make it easier to share experiences Stop Card 2015 – Education and Training Meetings

What is each role? All employees Operational managers Unit managers Identify the hazard and alert. Stop the work or step in so that others do so. Participate in analyzing the perceived risks. Help resolve the problem, if directly concerned. Operational managers Coordinate the problem's resolution. Make changes to work procedures as needed. Unit managers Make sure no sanctions are applied. Make the definitive call if the problem could not be resolved. Set up a system to log Stop Card use. Stop Card 2015 – Education and Training Meetings

The Stop Card in 3 questions I'm a scaffolder and I notice a worker who isn't wearing safety glasses take a product sample. Can I step in? I used the Stop Card, but the situation turned out not to be dangerous. Will I be blamed for that? I'm a buyer and on the way back to my office, I see someone doing grinding work without a protective tarp to guard against flying sparks. Do I have the right to intervene? Answer to question 1 - Whether you are a Total or contractor employee and regardless of your job or level of responsibility, you are authorized to intervene directly if you think a situation is unsafe for any reason. Answer to question 2 - Since you thought the situation was unsafe, you did the right thing by stepping in. Neither Total nor a contractor will ever penalize anyone for using the Stop Card. The aim is to start a constructive conversation that lets us improve together. Answer to question 3 - You have every right to alert people to the risk involved and your intervention must be welcomed, like every other use of the Stop Card. Whether or not you share the worker's profession or know what to do, you should step in and alert people to the situation. This lets those concerned stop, take appropriate safety measures and then correct or possibly adapt the work procedure, in consultation with their manager. Finally, if the problem can't be resolved, the unit's manager will have to make the call. Stop Card 2015 – Education and Training Meetings

A FEW SITUATIONS ILLUSTRATING STOP CARD USE Tutorials SHOW ONE OR MORE TUTORIALS To facilitate discussion, see: - The 5 Information Sheets for Facilitators related to the tutorials - The Information Sheets for Facilitators « A few situations illustrating Stop Card use » and the complementary document with situations different from industrial operations The local examples you have added (practical advice: you can insert a link from the pictures of tutorials to the video files) AT THE END OF THE MEETING, GIVE EVERYONE ITS CARD AND ONE LEAFLET Stop Card 2015 – Education and Training Meetings

STOP CARD, Step up, step in for everyone’s safety Education and Training Meetings, November 2015