© 2007 Oracle Corporation – Proprietary and Confidential

Application Management Pack for Oracle E-Business Suite Collaborate 2007 SysAdmin SIG Bor-Ruey Fu, Product Strategy Server Technologies

<Insert Picture Here> Program Agenda <Insert Picture Here> E-Business Suite Lifecycle Management Application Management Pack for Oracle E-Business Suite Overview Features Bundled Features Vs. Licensed Features Tips © 2007 Oracle Corporation – Proprietary and Confidential

<Insert Picture Here> Program Agenda <Insert Picture Here> E-Business Suite Lifecycle Management Application Management Pack for Oracle E-Business Suite Overview Features Bundled Features Vs. Licensed Features © 2007 Oracle Corporation – Proprietary and Confidential

Lifecycle Management (LCM) Overview End-to-end application ownership experience for IT Implement to deliver business functions and flows Manage and maintain to ensure business service levels Upgrade to meet evolving business needs Implement Manage Upgrade Benefits Low total cost of ownership Reduced risk in IT operations Increased IT agility to respond to changing business needs In Oracle Open World 2006 is when we had first introduced the concept of Lifecycle Management. A theme that’s quite popular with Peoplesoft Application system Management. For starters, Lifecycle Management can be defined as the means of managing the Oracle E-Business Suite through its lifecycle at the customer’s premise/enterprise. Using LCM, your IT Staff is provided with an End-to-End application ownership experience. LCM consist of three stages: First being the Implement phase. During the initial days of ownership of the Oracle E-Business suite, you (customer) would spend most of your time planning, analyzing the E-Business suite namely for its business functions / flows and there after IMPLEMENTING the same into a production system. Second is your Manage phase. After you’re live on your production system you manage and maintain systems to ensure your business service levels are being maintained and troubleshoot issues that affect the same The third stage being the Upgrade stage. While managing your systems you might encounter major issues or your evolving business needs require that you incorporate newer functionalities to stay ahead of competition. Understanding the necessary patches that your system would require, the impact of the same on your system and finally going ahead with the patch application is part of the Upgrade stage. The upgrade stage paves the way to the implement phase were newer releases are adopted and rolled out across your production systems. The benefits of utilizing LCM are: First and foremost you’re able to bring in predictability in the cost of owning Oracle E-Business suite which in turn provides means to lower the same Second, by automating key system management tasks reduces the risks involved Last but not the least, by providing the end-to-end ownership experience prepares you to plan for your changing and evolving business needs Next lets go through the various tools that facilitate LCM. © 2007 Oracle Corporation – Proprietary and Confidential

E-Business Suite LCM Tools iSetup Rapid Install / Clone Oracle Applications Manager Applications DBA Utilities Implement Manage Upgrade Here are the LCM tools that facilitate easier management of Oracle E-Business Suite through its lifecycle: During the Implement phase, you would mostly use Rapid Install, Rapid Clone and iSetup Rapid Install: Wizard that guides users step by step in installing and configuring Oracle E-Business Suite. Rapid Install is bundled with Oracle E-Business suite Rapid Clone: Command line tool used to create an identical copy of an Oracle E-Business suite system. Rapid Clone is also bundled with Oracle E-Business suite Oracle iSetup: A web based tool that enables migration and monitoring of data throughout the E-Business suite’s lifecycle. It also allows faster implementation of Oracle E-Business suite at lower risk. Oracle iSetup is also bundled with Oracle E-Business suite During the Manage phase you would predominantly be using Oracle Applications Manager and Enterprise Manager Oracle Applications Manager: Oracle Applications Manager is the system management tool built into Oracle E-Business Suite, providing monitoring, administration, diagnostic, and maintenance capabilities for a given E-Business Suite environment. Oracle Enterprise Manager Grid Control: Oracle Enterprise Manager Grid Control is the next generation management solution used for managing business applications, end-user services, and the entire grid infrastructure. Oracle Applications Manager. Application Management pack for Oracle E-Business Suite (which is being introduced in this presentation) extends Grid Control to provide central monitoring and cloning Automation for Oracle E-Business Suite, and links Grid Control with Oracle Applications Manager The third phase is Upgrade phase and the tool that would be utilized are Application DBA Utilities called AD tools. Some of the AD tools are Adpatch, AdAdmin…etc. Adpatch is the patch application tool for Oracle E-Business Suite. Next lets learn more on how we can leverage Enterprise Manager Grid Control to monitor and manage Oracle E-Business Suite. Enterprise Manager Grid Control © 2007 Oracle Corporation – Proprietary and Confidential

E-Business Suite & Enterprise Manager Apps Oracle Applications Manager RDBMS Database Deployment DB Control Application Server Middleware AS Control Enterprise Manager Repository Oracle Management Server HTML UI To understand how we can leverage Enterprise Manager Grid Control: The E-Business Suite system comprises of the Database, Middleware and the Applications. Each of these components has its own management utility namely the DB Control, AS Control and Oracle Applications Manager. Multiple instances of E-business suite systems can be managed from one single Enterprise Manager Grid Control. © 2007 Oracle Corporation – Proprietary and Confidential

<Insert Picture Here> Program Agenda <Insert Picture Here> E-Business Suite Lifecycle Management Application Management Pack for Oracle E-Business Suite Overview Features Bundled Features Vs. Licensed Features © 2007 Oracle Corporation – Proprietary and Confidential

Application Management Pack for Oracle E-Business Suite Application Management Pack for Oracle E-Business Suite extends Enterprise Manager 10g Grid Control to help monitor and manage an E-Business Suite system more effectively . The pack integrates Oracle Applications Manager with Enterprise Manager to provide a consolidated, end-to-end E-Business Suite management solution Many features backward compatible with 11i License fee based © 2007 Oracle Corporation – Proprietary and Confidential

Pack: Key Features Automated Discovery of Oracle E-Business Suite system E-Business Suite Cloning Enterprise Wide status of Clone jobs Automated clone process Customizable Templates Data Scrambling Service Level Monitoring Availability and Performance of Key Business Transactions Application Infrastructure Configuration Reporting Reporting on 100 plus configuration (technology stack) Much more… © 2007 Oracle Corporation – Proprietary and Confidential

Pack: Value Proposition  Cost Reduce effort to manage multiple environments Centralizes monitoring and management of Oracle E-Business Suite instances and other IT infrastructure  Risk Faster discovery and diagnosis of incidents Improve application service levels and performance  Agility Rapid provisioning and scaling of E-Business Suite Capturing activity metrics for trend analysis © 2007 Oracle Corporation – Proprietary and Confidential

Pack: Grid / OAM Integration Architecture Enterprise Manager 10g EM Repository Grid Control OMS EBS Pack E-Business Suite Pack UI Drilldown Oracle Applications Manager (OAM) EBS Database EM 10g Agent Data Collection and Job Execution Oracle Diagnostics (EBS) AD Utilities Applications Tier E-Business Suite System © 2007 Oracle Corporation – Proprietary and Confidential

<Insert Picture Here> Program Agenda <Insert Picture Here> E-Business Suite Lifecycle Management Application Management Pack for Oracle E-Business Suite Overview Features Bundled Features Vs. Licensed Features © 2007 Oracle Corporation – Proprietary and Confidential

Features Automatic discovery of E-Business Suite system Cloning Service Level Management Configuration Management Intuitive User Interface Monitor JVM Usage © 2007 Oracle Corporation – Proprietary and Confidential

Features Automatic discovery of E-Business Suite system Cloning Service Level Management Configuration Management Intuitive User Interface Monitor JVM Usage © 2007 Oracle Corporation – Proprietary and Confidential

Automatic Discovery of E-Business Suite System Automatic discovery of the E-Business Suite system by Enterprise Manager agent. Benefits Swift and easy discovery process, useful when monitoring large number of Oracle Application instances on the Grid. Easier re-registration (with the Enterprise Manager Grid Control) of the Oracle E-Business system when the topology changes (new nodes added) © 2007 Oracle Corporation – Proprietary and Confidential

Features Automatic discovery of E-Business Suite system Cloning Service Level Management Configuration Management Intuitive User Interface Monitor JVM Usage © 2007 Oracle Corporation – Proprietary and Confidential

Cloning Oracle E-Business Suite systems can be automatically cloned via the Enterprise Manager provisioning framework. Step-by-step interview guides administrators though the cloning process. Can execute any required application-specific actions. Ability to modify the standard cloning process to include custom actions. Benefits Plan, organize and execute enterprise-wide clone jobs from a single location Maintain mirror systems at the same patch level and data Flexibility to adapt to an enterprise’s custom clone process © 2007 Oracle Corporation – Proprietary and Confidential

Cloning Feature Highlights Clone Dashboard Monitor enterprise wide status of clone jobs Clone Procedure Best practices provided by Oracle for cloning Oracle Applications Data Scrambling: Option to obfuscate data when cloning an environment containing sensitive data © 2007 Oracle Corporation – Proprietary and Confidential

Cloning Clone Dashboard Clone Dashboard consist of three views Home View: Provides enterprise-wide status of clone jobs Images View: Deploy images on to a target system Procedure View Contains best practices provided by Oracle Provides ability to view / customize / run a specific clone procedure © 2007 Oracle Corporation – Proprietary and Confidential

Cloning Clone Procedure Step-by-step interview that guides administrators through the cloning process Cloning procedure classified into: Source to Target: Cloning process where the source system data is extracted and applied onto a target system. Source to Image Cloning process where Source system data is extracted and stored as an image. Image to Target: Process where the image is applied to a target system. © 2007 Oracle Corporation – Proprietary and Confidential

Cloning Data Scrambling Obfuscating or removing sensitive data when cloning an environment Process is irreversible Original data cannot be derived from the scrambled data. Data scrambling configured from within Oracle Applications Manager Can be utilized in source to target and source to image clone procedure © 2007 Oracle Corporation – Proprietary and Confidential

Cloning Clone Dashboard: Home View © 2007 Oracle Corporation – Proprietary and Confidential

Cloning Clone Dashboard: Image View © 2007 Oracle Corporation – Proprietary and Confidential

Cloning Clone Dashboard: Procedure View © 2007 Oracle Corporation – Proprietary and Confidential

Cloning Clone Procedure © 2007 Oracle Corporation – Proprietary and Confidential

Cloning Clone Procedure: Creating a Custom Procedure © 2007 Oracle Corporation – Proprietary and Confidential

Overview Automatic discovery of E-Business Suite system Cloning Service Level Management Configuration Management Intuitive User Interface Monitor JVM Usage © 2007 Oracle Corporation – Proprietary and Confidential

Service Level Management Application Management Pack for Oracle E-Business Suite automatically provides service level reporting for the key Oracle E-Business Suite infrastructure and application services. Service level alerts can be configured for throughput and availability metrics. © 2007 Oracle Corporation – Proprietary and Confidential

Service Level Management Infrastructure Service Oracle E-Business Suite infrastructure being monitored are: Concurrent Processing Forms Applications Workflow Services Self Service Infrastructure services status is determined from the status of: The Core service Key components the service is dependant on, for eg: Database Instance, Apps Listener. .etc. © 2007 Oracle Corporation – Proprietary and Confidential

Service Level Management Application Service Detailed guidelines to record and playback application services (forms and html based) will be made available. Sample out-of-the-box application services for vision demo database include: Order Management Module services like Order Management Infrastructure Service: Services monitored are Concurrent Processing, Forms Applications, Self service applications and workflow required by Order Management. Order Information Portal: Monitors Order Information Portal (OA Framework) pages availability using beacons Order Entry: Monitors Order Entry (Form based) transaction availability using beacons Ship Confirm: Monitors Ship Confirm (Form based) transaction availability using beacons © 2007 Oracle Corporation – Proprietary and Confidential

Service Level Management Infrastructure and Application Service Status Page © 2007 Oracle Corporation – Proprietary and Confidential

Service Level Management Infrastructure Service Home Page © 2007 Oracle Corporation – Proprietary and Confidential

Service Level Management Infrastructure Service: Root Cause Analysis © 2007 Oracle Corporation – Proprietary and Confidential

Features Automatic discovery of E-Business Suite system Cloning Service Level Management Configuration Management Intuitive User Interface Monitor JVM Usage © 2007 Oracle Corporation – Proprietary and Confidential

Configuration Management View, compare and search the following Oracle E-Business Suite configuration data: Application system configuration Application context files and key configuration files Patches applied Technology stack inventory Concurrent processing configuration Workflow configuration Benefits Compare snapshots of configuration information across multiple Oracle E-Business Suite Systems View configuration information of various middle tier components Save configuration snapshots for comparative reporting © 2007 Oracle Corporation – Proprietary and Confidential

Configuration Management Application System Configuration: System Overview © 2007 Oracle Corporation – Proprietary and Confidential

Configuration Management Application System Configuration: Patch Information © 2007 Oracle Corporation – Proprietary and Confidential

Configuration Management Application System Configuration: Custom Objects © 2007 Oracle Corporation – Proprietary and Confidential

Configuration Management Application Context File: Database Tier © 2007 Oracle Corporation – Proprietary and Confidential

Configuration Management Application Context File: Database Tier © 2007 Oracle Corporation – Proprietary and Confidential

Configuration Management Application Context File: Application Tier © 2007 Oracle Corporation – Proprietary and Confidential

Configuration Management Application Context File: Application Tier © 2007 Oracle Corporation – Proprietary and Confidential

Configuration Management Patches Applied © 2007 Oracle Corporation – Proprietary and Confidential

Configuration Management Technology Stack Inventory © 2007 Oracle Corporation – Proprietary and Confidential

Configuration Management Concurrent Processing © 2007 Oracle Corporation – Proprietary and Confidential

Configuration Management Workflow Configuration © 2007 Oracle Corporation – Proprietary and Confidential

Configuration Management Workflow Configuration: Notification Mailer © 2007 Oracle Corporation – Proprietary and Confidential

Configuration Management Workflow Configuration: Deferred Agent Listener © 2007 Oracle Corporation – Proprietary and Confidential

Features Automatic discovery of E-Business Suite system Cloning Service Level Management Configuration Management Intuitive User Interface Monitor JVM Usage © 2007 Oracle Corporation – Proprietary and Confidential

User Interface Provides a comprehensive view of the E-Business Suite system, plus links to common administrative tasks in Oracle Applications Manager from Enterprise Manager. Views available are: Home Performance Administration Maintenance Diagnostics Topology © 2007 Oracle Corporation – Proprietary and Confidential

User Interface Home View © 2007 Oracle Corporation – Proprietary and Confidential

User Interface Home View © 2007 Oracle Corporation – Proprietary and Confidential

User Interface Performance View Links directly into Oracle Applications Manager © 2007 Oracle Corporation – Proprietary and Confidential

User Interface Administration View View Configuration information of system components within the Enterprise Manager Links directly into Oracle Applications Manager © 2007 Oracle Corporation – Proprietary and Confidential

User Interface Maintenance View Links directly into Oracle Applications Manager Clone Operations can be driven from within Enterprise Manager © 2007 Oracle Corporation – Proprietary and Confidential

User Interface Diagnostics View Links directly into Oracle Applications Manager © 2007 Oracle Corporation – Proprietary and Confidential

User Interface Topology View View the infrastructure service topology of the Oracle E-Business Suite system View dependencies between the infrastructure services, the key system components, and other services that define their availability. Potential causes of failure, as identified by Root Cause Analysis are highlighted in the topology view © 2007 Oracle Corporation – Proprietary and Confidential

Features Automatic discovery of E-Business Suite system Cloning Service Level Management Configuration Management Intuitive User Interface Monitor JVM Usage © 2007 Oracle Corporation – Proprietary and Confidential

Monitor JVM Usage Monitors the following JVM components: Enterprise Manager monitors JVM usage in the latest Java technology employed by Oracle E-Business Suite. Monitors JVMs deployed across multiple nodes. Monitors the following JVM components: Application Module pool: Monitor active Application Modules and the database connection used Locked AOL / J Connections: Monitor AOL / J connections utilized by applications Cache Components: Monitor cache components of OA Framework. © 2007 Oracle Corporation – Proprietary and Confidential

View the finer details within Oracle Applications Manager Monitor JVM Usage View the finer details within Oracle Applications Manager © 2007 Oracle Corporation – Proprietary and Confidential

<Insert Picture Here> Program Agenda <Insert Picture Here> E-Business Suite Lifecycle Management Grid Control Plug-in V1.2 Application Management Pack for Oracle E-Business Suite Overview Features Bundled Features Vs. Licensed Features © 2007 Oracle Corporation – Proprietary and Confidential

Bundled vs. Licensed Oracle Applications Manager (Bundled) Application Management Pack for E-Business Suite (Licensed) Dashboard for local Apps system in OAM. Central dashboard for all Apps systems in EM, with drill downs into local OAM instances. Current availability and performance metrics. Current and historical availability and performance metrics. Rapid Clone command line utility. Central UI and automation of cloning activities. View and edit local configuration. View and compare configurations across instances. View local patch history. Compare history across instances. View topology information (text). View graphical topology map with root- cause fault analysis. © 2007 Oracle Corporation – Proprietary and Confidential

Tips for Application Management Pack EBS R12 or 11i (11.5.10 with ATG Family Pack H Rollup 4) Apply OAM Patch #5489352 in EM environment Apply these patches to EBS EBS 11i: Patch# 5473292 EBS R12: Patch# 5843357 Getting Started with the Application Management Pack for Oracle E-Business Suite (Release 2.0) Metalink Doc ID 394448.1 Application Management Pack for Oracle E-Business Suite Release 2.0 Troubleshooting Guide Metalink Doc ID: Note 412044.1 © 2007 Oracle Corporation – Proprietary and Confidential

Tips for Application Management Pack (continued) Oracle Applications Release 12 Upgrade Sizing and Best Practices Metalink Doc ID: Note 399362.1 Oracle Applications Upgrade Guide: Release 11i to Release 12 http://download-west.oracle.com/docs/cd/B40089_02/current/acrobat/r12upg11i.zip Application Management Pack for EBS blog http://blogs.oracle.com/schan/newsItems/departments/release12/2007/02/23#a1242 Additional Configuration and Deployment Options in R12 http://blogs.oracle.com/schan/newsItems/departments/release12/2007/02/22#a1240 399362.1 covers: Tablespace and schema sizing information Information on required post upgrade concurrent jobs Upgrade timing Some best practices to manage the upgrade of Release 12 Additional Configuration and Deployment Options in R12 (Metalink Note 380483.1) Hardware-based load-balancing routers (Note 380489.1) Secure Socket Layer (SSL) (Note 376700.1) Demilitarized Zones (DMZ) and reverse proxies (Note 380490.1) Multiple domain names for the same E-Business Suite environment (Note 380490.1) Integration with Oracle Application Server 10g, including: Single Sign-On & Oracle Internet Directory 10g (Note 376811.1) Portal 10g (Note 380484.1) Discoverer 10g (Note 373634.1) Web Cache 10g (Note 380486.1) Real Application Clusters (RAC) and Automatic Storage Management (ASM) (Note 388577.1) © 2007 Oracle Corporation – Proprietary and Confidential

Summarize.. Pack Capabilities: Value: Automated E-Business Suite discovery Cloning Automation Service Level Monitoring Configuration Management Intuitive UI with Topology views OAM integration Value:  Cost – Reduce effort to manage multiple environments  Risk – Faster discovery and diagnosis of incidents  Agility – Rapid provisioning and scaling of E-Business Suite Grid Control 10gR3 © 2007 Oracle Corporation – Proprietary and Confidential

Q & A Q U E S T I O N S A N S W E R S © 2007 Oracle Corporation – Proprietary and Confidential

For More Information http://search.oracle.com or oracle.com LCM © 2007 Oracle Corporation – Proprietary and Confidential

© 2007 Oracle Corporation – Proprietary and Confidential

© 2007 Oracle Corporation – Proprietary and Confidential