1. My Oracle Support (The next generation Metalink experience) lynn
My Oracle Support (The next generation Metalink experience) Regional Customer Advocate

2. The following is intended to outline our general product direction
The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.

3. Agenda What is My Oracle Support Personalizing My Oracle Support
Customer User Administration/Changes
Searching and Browsing My Oracle Support
Navigation Overview
Getting the most out of My Oracle Support

4. What is My Oracle Support?
Next Generation Support Platform
Single Unified Customer Support Portal
1 Portal for all Products
Consolidation of over 50+ acquisitions, portals and systems
Personalized, Customizable and Extensible
Support Configuration Manager
Proactive Healthchecks and Alerts
Projects-based SR creation
Knowledge Base and Product Content Regions
Proactive Alerts and Notifications
Service Request – creation, management and reporting
Patches, Fixes & Version Updates
Certification, Roadmaps & Lifecycle Management

5. My Oracle Support without Configuration Manager

6. My Oracle Support without Configuration Manager

7. Main Dashboard

8. Main Dashboard – Region Personalization & Options
Minimize or Maximize regions
Expand Region to full screen
Displaying tabular information, you can sort information by any column, as well as change the width of columns. Some regions also provide the option of selecting which columns are displayed as well as allowing you to copy the content of a region to the system clipboard.
Actions within Regions This pull down menu allows for a variety of options listed.
Setting Region Display Attributes The pencil icon (available on most regions) allows you to specify what content is displayed in a region. For instance, in the Service Request region, you can modify the title, number of items displayed, filter by created by me, and filter by support identifier.
Edit

9. Configuration Manager: The Big Picture
My Oracle Support
Interface
System View
Support
Oracle CCR
Knowledge
Management
HTTPS
Proxy
Server .
Simple install/
command UI
Customer Site

10. Main Dashboard – Personalization Example
Click on the Customize Page link in the upper right had corner of the Dashboard to add additional regions to the Dashboard

11. Main Dashboard – Personalization examples

12. PowerView: Features & Functionality
Create Powerviews
Turn them On
Resulting in exactly
what you want to see
You can now create/modify PowerView filters directly from the content attributes of a specific region via the Action menu.

13. Getting Help Page-Sensitive “Task Help” in 4 Languages
Videos , Articles, Links 13

14. Contact Us 14

15. Settings: Account & Privileges

16. Settings: Personalization

17. Settings: Hot Topics

18. Settings: Service Request Profiles

19. Settings: View Users

20. <Insert Picture Here> User Administrators (CUA)
For Customer
User Administrators (CUA)

21. Settings: Pending User Requests21

22. Dashboard: Pending User Requests22

23. Settings – Support IDs & Privileges23

24. Settings - Manage Users. 24

25. Settings - Manage Deactivated Systems and Targets25

26. Settings – Custom System Properties26

27. <Insert Picture Here>
Search Options

28. Searching: QuickFind, Advanced & More
Value to you:
Get the answers you need
Save time
Search in all categories
Or search in specific categories
Knowledge Base
Bug Database
Archives
Or by a specific ID #
Knowledge Base Article ID #
Bug #
Error Code
Patch #
Advanced Search
Recent Search
Documentation 28

29. Advanced Search 29

30. <Insert Picture Here>
TABs Overview

31. Knowledge Tab
See My Oracle Support note # for more information on the Knowledge Home Page

32. Knowledge Browsing
For more information view the Searching and Browsing Video in Note #

33. Service Requests Tab

34. Patches and Updates Tab

35. Download Oracle Products and patches View the latest Patch Packs
Patches and Updates Tab – Quick Links
Article ID
Set of Recommendations to make it easier to obtain and deploy fixes for known critical issues
Download Oracle Products and patches
View the latest Patch Packs

36. Patches and Updates Tab – Quick Links
A link to E-Delivery where you can download any Oracle product that is currently available to license
A link to the PeopleSoft Updates and Fixes to search for patches for PeopleSoft products
A link labeled E-Business Suite that provides access to the classic version of the patch search user interface. 
A link to the JD Edwards Update Center to search for patches for JD Edwards products

37. Patches and Updates Tab – Quick Links

38. Patches and Updates Tab – Patch Recommendations
Patch recommendations is only available to customers using the Oracle Configuration Manager collector (version ). This feature is available as part of your support contract. Visit the Collector tab to learn more. If the Patch Recommendation region is enclosed in an orange box and displays Sample, this means your profile does not include a CSI with configuration manager collectors running. See the Collectors tab for more details on how to take advantage of collections.

39. Patches and Updates Tab – Patch Recommendations

40. Patches and Updates Tab – Patch Search

41. Patches and Updates Tab – Patch Plan
Patch Plan is only available to customers using the Oracle Configuration Manager collector (version ). This feature is available as part of your support contract. Visit the Collector tab to learn more. If the Patch Recommendation region is enclosed in an orange box and displays Sample, this means your profile does not include a CSI with configuration manager collectors running. See the Collectors tab for more details on how to take advantage of collections.

42. Patches and Updates Tab – Patch Related Activity

43. Community

44. Certifications, Product Roadmaps and Availability

45. Reports Home Page Tab

46. Getting the most out of My Oracle Support46