Functions of Management Introduction to Business & Marketing

Objectives Understand the purpose of management Describe the functions of management Identify skills needed by managers Understand the levels of management

Bell-Ringer On your notes, review each of the bell-ringer terms listed. Draw a picture for an example of how you performed each action. Planning Organizing Managing People (e.g., clubs, teams, family, etc.) Leading others Monitoring your own progress towards a goal

Definition and Skills Needed What is Management? Definition and Skills Needed

What is Management? Entrepreneurs start off only having to manage themselves. If a company has employees, then a management plan is needed Management helps businesses focus on setting and meeting goals efficiently and effectively.

Skills needed by Managers Determine the best course of action in a given situation Problem Solving How to effectively use time and resources to accomplish goals Time Management Effectively communicate with internal and external clients Communication Manage relationships that result in productive employees Interpersonal Can set goals, monitor progress, evaluate results, and continue this cycle for the future Task/Goal Oriented

Activity – Management Skills Rank each skill needed by managers in the order you think is most important. Explain your ranking to your partner. Share your findings with the class

Management Functions These functions are listed in the order they occur. Some managers specialize in one or two functions Activity – Blooms Evaluate

5 Functions of Management Planning Organizing Staffing Directing Controlling

1. Planning Setting goals and objectives Making long and short term plans for meeting goals Determining resources required and standards that must be met

2. Organizing Obtaining/coordinating resources so that objectives can be met Includes organizing people, work processes, and equipment

3. Staffing May need to hire, train, or fire employees as necessary Determine how employees will best contribute to the success of the company Job titles and work performed Similar to coaching

4. Implementing/Directing Influencing, guiding, and directing people to carry out their delegated tasks Providing VISION and DIRECTION Also known as “leading”

5. Controlling Keep the company on track and make sure goals are met Setting standards for quality of work Evaluating performance Solving problems Monitoring customer satisfaction

Activity – Management Functions Using the examples in your cards, organize each activity in one of the management functions Activity – Blooms Analyze Set Up: Using post it notes or index cards, print examples of each of the following business activities: Interviewing employees Determining a sales goal for the year Creating work teams by department Reviewing employee performance and determining the best work team for the employee Writing a VISION or MISSION statement for a company (Apple’s vision statement is Be Visionary. Think Big). Reviewing data from a customer service review to look for trends Print a second card for each of the Management Functions Planning Organizing Staffing Leading/Directing/Implementing Controlling Directions: Students will organize each of the activities with the appropriate function.

Operational Management Levels of Management Top Management Middle Management Operational Management

Organizational Hierarchy Top Management Middle Management Operational Management

Organizational Hierarchy – In Practice CEO Chief Marketing Officer (CMO) Social Media Manager Customer Relations Manager Chief Finance Officer Accounting Manager

Top Levels of Management Top Level Management: Responsible for setting broad goals Plans for the future (long term) Leading and controlling the work of others Plays a major role in the climate and success of a company

Middle Management Carries out the decisions of the top manager/management team Often responsible for other departments Responsible for organizing functions, leading and controlling the work of others

Operational Management Responsible for the daily operations of the business: Office Managers Supervisors Crew Leaders Main duty is overseeing workers and meeting deadlines

Activity Imagine you are training a new manager at your company. Create a FAQ or Checklist of things a new manager needs to know about skills needed and management functions. Activity – Blooms Create Options: For Multiple Intelligences, provide students with activity options for creative output (visual, linguistic, musical, kinesthetic, etc.). Some options may include writing a guide/brochure, creating a song, acting out a role play, etc.