Wayne McCollin Lothian & Borders FRS Stress A Case Study Wayne McCollin Lothian & Borders FRS

Background Integrated Team Structure Fully Qualified Trust and Space

Health and Safety Manager SDM Operational Safety SDM Occupational Health SDM Fitness Advisory Medical Officer Occupational Health Practitioner x 2 WM (B) Ops Safety x 2 Fitness Adviser x 2 Administrator SDM Catering and Cleaning

The Survey • Why we did it How we did it What have we gained from it

Why? Service Values Rapidly Changing Working Environment Key Health Theme

Risks • Raised Expectations Political Fallout and Media Interest Opportunistic Behaviour

How • Choosing The Right Tool Executive Buy-in Communication

The Mail Shot • The Questionnaire Covering Letter From Director HR Information on all of the health and well being support services that the Service makes available SAE

Points for Consideration • Responsibility and Accountability Confidentiality Timing

Managing the Process • Fire Authority FRS Managers Workforce

The Findings • Demands Control Support Relationships Role Change

Findings • Stressors at all levels Vulnerable Groups Remedial Action Required

Focus Groups • Facilitated by Professionals Explored the Perceptions Agreed Actions where Appropriate and Possible

Follow Up • Feedback on Agreed Action Plans Further Communication Revised Service Information Days Fire Authority Reporting Survey Planned 2008

What Have We Gained • Experience Understanding Sickness Rates Reduced Significantly Recognition Trust

Further Information • Wayne McCollin wayne.mccollin@lbfire.org.uk Robert Allan robert.allan@lbfire.org.uk 0131 228 2401

Questions? • Thanks for Listening