Multi Channel Sales Order Management: Store SAP Best Practices for Retail

Purpose, Benefits, and Key Process Steps Multi Channel Sales Order Management: Store scenario is a B2C (Business-to-Consumer) scenario and works within the store using the MIM (In-Store Merchandise and Inventory Management). In other words, the customer is a consumer (in this case, without a master data record), is in the store, and wants to buy certain goods. Benefits Easy to use interface Full integration in SAP Retail Access to central master data Key Process Steps Creation of customer master Order for a specific customer Direct delivery to customer or to store

Required SAP Applications and Company Roles SAP SAP enhancement package 6 for SAP ERP 6.0 Company Roles NWBC role for In-Store MIM Retail Store Manager

Multi Channel Sales Order Management: Store Process Flow Diagram Multi Channel Sales Order Management: Store Process Step Check User Parametres Customer Individual Procurement via Third Party Create Sales Order with Collection Note Retail Store Manager Generate Customer Invoice Create a Third Party Order View a Purchase Requisition Generate Purchase Order on Basis of Purchase Requisition Print out Invoice on Screen Enter Incomig Invoice Execution Request for Stock Alternate 1 Alternate 2 Optional Create Standard Order with an Unknown Customer Generate Invoice from Sales Order Incoming Payment in FI Pick up Goods Posting Goods Receipt

Summary of the scenario The scenario “Multi Channel Sales Order Management: Store” contains processes which are for the Business-to-Consumer case in connection with the relevant In-Store Merchandise and Inventory Management.

Alternative 1 – Third Party Order Customer Individual Procurement via Third-Party order An unkown customer comes into the store and wants to buy a specific catalog article Catalog article means, the store has a catalog from the vendor containing all relevant data such as price, size, weight, delivery terms, delivery time etc. The article is not on stock at the store, is not created in the system, and has always to be ordered directly from the vendor. The store employee creates a Third-Party order, the vendor delivers directly to the customer. He sends his invoice to the Central. In the store the customer invoice will be created. The customer pays the invoice at the store.

Alternative 2 – Sales Order Sales Order with collection document An unknown customer comes into the store and wants to buy a specific article The store employee checks if article is in stock Because the article is large and bulky, it is stored in the warehouse. The customer is given a printout of the sales order and takes it to the cash desk. After the payment, the customer takes the receipt to the warehouse to pick up the goods.