1. Order-to-Cash (Specified Products) Scenario Overview
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Product Definition
Make-to-Stock
Creating Sales Quotes
Creating Sales Orders
Initiating Outbound Delivery
Processing Outbound Deliveries
Creating Customer Invoices
Processing Receivables and Payments
Procure-to-Pay
Processing Inspections
Scenario
Explorer
Scenario Description
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The Order-to-Cash (Specified Products) business scenario enables your company to produce and sell products for a specific customer
demand.
You can create a sales quote or sales order with a product specification that includes customer-specific requirements, plan the multilevel demand for a sales order item, and create supply for the required products. You can order and receive materials based on requirements from the customer, release the production order, and create production tasks. During task confirmation, it is ensured that only those materials that were replenished for a specific customer demand are consumed. Output products are always confirmed as specified stock.
A final inspection identifies if any of the units do not conform to the customer requirements.
You can post a goods issue. The system creates an outbound delivery and the products are shipped to the customer. An invoice is created based on the outbound delivery and the system updates financial accounting.
Scenario/Processes
Business Value
Scenario Flow
Further Information
The following business roles are involved in this scenario:
Sales/Customer Service Representative
Supply Planner
Quality Manager
Inspector
Inspector
Warehouse Manager
Accounts Receivable Accountant

2. Order-to-Cash (Specified Products) Scenario Overview
Click process chevrons for details
Product Definition
Make-to-Stock
Creating Sales Quotes
Creating Sales Orders
Initiating Outbound Delivery
Processing Outbound Deliveries
Creating Customer Invoices
Processing Receivables and Payments
Procure-to-Pay
Processing Inspections
Scenario
Explorer
Scenario Description
Legend
Close Legend
The Order-to-Cash (Specified Products) business scenario enables your company to produce and sell products for a specific customer
demand.
You can create a sales quote or sales order with a product specification that includes customer-specific requirements, plan the multilevel demand for a sales order item, and create supply for the required products. You can order and receive materials based on requirements from the customer, release the production order, and create production tasks. During task confirmation, it is ensured that only those materials that were replenished for a specific customer demand are consumed. Output products are always confirmed as specified stock.
A final inspection identifies if any of the units do not conform to the customer requirements.
You can post a goods issue. The system creates an outbound delivery and the products are shipped to the customer. An invoice is created based on the outbound delivery and the system updates financial accounting.
Process mainly driven by the user
Process mainly driven by the system
Manual process not supported by the system
Process that communicates with third-party software (mouse-over for details)
Process with relevance to Financials
Related scenario
Info button with more information
Scenario/Processes
Business Value
Scenario Flow
Further Information
The following business roles are involved in this scenario:
Sales/Customer Service Representative
Supply Planner
Quality Manager
Inspector
Inspector
Warehouse Manager
<Role Name>
<Role Name>
<Role Name>

3. Order-to-Cash (Specified Products) Process Details: Creating Sales Quotes
Click process chevrons for details X
Creating Sales Quotes
Make-to-Stock
Creating Sales Orders
Initiating Outbound Delivery
Processing Outbound Deliveries
Creating Customer Invoices
Processing Receivables and Payments
Create a sales quote with product specification
Approve a sales quote i i
Procure-to-Pay
Processing Inspections
Scenario
Explorer
Process Description
Further Information
The Creating Sales Quotes business process enables you to create a sales quote and a product specification that includes customer-specific requirements with fixed terms and price conditions when a customer requests an offer for products. You can also create the sales quote on the basis of an opportunity or a lead. You enter the necessary details in the sales quote such as the account, the products, and product specifications. If product availability should be checked, you also need to enter the requested date. You can also enter further customer information as additional text. The cost of sales can be determined using product valuation, enabling you to evaluate the profitability of the sales quote. Price and discount adjustments can be made in the sales quote. After the sales quote has been created, it is submitted based on the output settings.
Performed by
Sales/Customer Service Representative
Scenario/Processes
Business Value
In the Work Center
New Business
Scenario Flow
Further Information

4. Order-to-Cash (Specified Products) Process Details: Creating Sales OrdersX
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Product Definition X
Creating Sales Orders
Make-to-Stock
Creating Sales Quotes
Creating Customer Invoices
Processing Outbound Delivery
Initiating Outbound Delivery
Processing Outbound Deliveries
Creating Customer Invoices
Processing Receivables and Payments
Create a sales order with product specification
Approve a sales order i i
Procure-to-Pay
Processing Inspections
Scenario
Explorer
Process Description
Further Information
The Creating Sales Orders business process enables you to create a sales order with fixed terms and price conditions when a customer orders products or services. The order can be created on the basis of a quote, copying all conditions from the quote to the order or you enter the necessary details in the order such as the account, the products or services, the requested date , and customer information as additional text. The product availability is checked, and the system informs you of availability. The system can determine the cost of sales using product valuation, enabling you to evaluate the profitability of the order. After creating the order, you release it to logistics. An order confirmation form can be sent to the customer, depending on the output settings.
The sales order can also be generated automatically through business-to-business communication.
Performed by
Sales/Customer Service Representative
Scenario/Processes
Business Value
In the Work Center
New Business
Scenario Flow
Further Information

5. Order-to-Cash (Specified Products) Process Details: Initiating Outbound Delivery
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Product Definition
Make-to-Stock X
Initiating Outbound Delivery for
Shipment from Your Own Site
Creating Sales Quotes
Creating Sales Orders
Processing Outbound Deliveries
Creating Customer Invoices
Processing Receivables and Payments
Determine ship-from location / supplier and check availability
Initiate an outbound delivery i i
Click here to display process variants
Procure-to-Pay
Processing Inspections
Scenario
Explorer
Process Description
Further Information
The Initiating Outbound Delivery for Shipment from Your Own Site business process allows you to carry out manual availability checks and mass confirmation updates for sales order items. You can change the source of supply for sales orders and initiate the delivery process by releasing confirmed schedule lines to execution.
Performed by
Supply Planner
Scenario/Processes
Business Value
In the Work Center
Outbound Logistics Control
Scenario Flow
Further Information

6. Order-to-Cash (Specified Products) Process Details: Initiating Outbound Delivery
Click process chevrons for details
Product Definition
Make-to-Stock X
Initiating Outbound Delivery for
Shipment from Your Own Site
Creating Sales Quotes
Creating Sales Orders
Processing Outbound Deliveries
Creating Customer Invoices
Processing Receivables and Payments
Determine ship-from location / supplier and check availability
Initiate an outbound delivery i i
Click here to hide process variants
Procure-to-Pay
Processing Inspections
Initiating Outbound Delivery for
Shipment from
Externally-Managed Location i
Scenario
Explorer
Process Description
Further Information
The Initiating Outbound Delivery for Shipment from Your Own Site business process allows you to carry out manual availability checks and mass confirmation updates for sales order items. You can change the source of supply for sales orders and initiate the delivery process by releasing confirmed schedule lines to execution.
Performed by
Supply Planner
Scenario/Processes
Business Value
In the Work Center
Outbound Logistics Control
Scenario Flow
Further Information

7. Order-to-Cash (Specified Products) Process Details: Processing Outbound Deliveries
Click process chevrons for details X
Processing Outbound Deliveries with Tasks
Initiating Outbound Delivery
Creating Customer Invoices
Processing Receivables and Payments
Create a warehouse request
Create a warehouse task
Confirm a warehouse task and post goods issue
Accept a deviation
Finalize an outbound delivery … i i i i i
Click here to display process variants
Processing Inspections
Scenario
Explorer
Process Description
Further Information
The Processing Outbound Delivery with Tasks business process enables you to organize your warehouse tasks, but still allows the warehouse manager to make changes or create tasks for the warehouse worker manually.
Performed by
Warehouse Manager
Scenario/Processes
Business Value
In the Work Center
Outbound Logistics
Scenario Flow
Further Information

8. Order-to-Cash (Specified Products) Process Details: Processing Outbound Deliveries
Click process chevrons for details X
Processing Outbound Deliveries with Tasks
Initiating Outbound Delivery
Creating Customer Invoices
Processing Receivables and Payments
Create a warehouse request
Create a warehouse task
Confirm a warehouse task and post goods issue
Accept a deviation
Finalize an outbound delivery … i i i i i
Click here to hide process variants
Processing Outbound Deliveries Without Task Control
Processing Outbound Delivery for Externally-Managed Location
Processing Inspections i i
Scenario
Explorer
Process Description
Further Information
The Processing Outbound Delivery with Tasks business process enables you to organize your warehouse tasks, but still allows the warehouse manager to make changes or create tasks for the warehouse worker manually.
Performed by
Warehouse Manager
Scenario/Processes
Business Value
In the Work Center
Outbound Logistics
Scenario Flow
Further Information

9. Order-to-Cash (Specified Products) Process Details: Processing Inspections
Click process chevrons for details
Product Definition
Make-to-Stock
Creating Sales Quotes
Creating Sales Orders
Initiating Outbound Delivery
Processing Outbound Deliveries
Creating Customer Invoices
Processing Receivables and Payments X
Procure-to-Pay
Processing Inspections
Inspect samples
Record inspection results
Decide about quality i i i
Scenario
Explorer
Process Description
Further Information
The Processing Inspections business process allows you to process, monitor, and analyze inspections of products, such as:
• Inspections at goods receipt Receiving inspections for supplier deliveries, first articles, customer returns, and stock transfers
• Inspections in production In-process control and final inspections for production
• Inspections in shipping Final inspections for customer shipments
As part of this process, you draw and prepare samples, execute the inspection, record results, make a decision about the quality of the inspected goods, and, if necessary, trigger corrective or preventive actions.
Planned inspections are triggered automatically based on a suitable logistics or production model.
Unplanned inspections are triggered manually by the user.
Performed by
Inspector
Quality Manager
Scenario/Processes
Business Value
In the Work Center
Quality Control
Scenario Flow
Further Information

10. Order-to-Cash (Specified Products) Process Details: Creating Customer Invoices
Click process chevrons for details
Product Definition X
Make-to-Stock
Creating Customer Invoices
Creating Sales Quotes
Creating Sales Orders
Initiating Outbound Delivery
Processing Outbound Deliveries
Processing Receivables and Payments
Transfer invoice requests
Release an invoice i i
Procure-to-Pay
Processing Inspections
Scenario
Explorer
Process Description
Further Information
In the Creating Customer Invoices business process, the system creates invoice requests automatically after services have been performed or products delivered. You must transfer these requests to an invoice which is sent to the customer and passed to Cash Flow Management. You can do this manually or with an invoice run. It is possible to combine several requests into one invoice or split them into several invoices.
Performed by
Sales/Customer Service Representative
Scenario/Processes
Business Value
In the Work Center
Customer Invoicing
Scenario Flow
Further Information

11. Order-to-Cash (Specified Products) Process Details: Processing Receivables and Payments
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Processing Externally-Initiated Payments by Incoming Bank Transfer
Creating Customer Invoices
Enter a remittance advice
Process a bank statement
Allocate a payment
Clear a payment … i i i i
Click here to display process variants
Scenario
Explorer
Process Description
Further Information
The Processing Externally-Initiated Payments by Incoming Bank Transfer business process enables customer invoices, for which payment is initiated externally, to be paid by bank transfer.
Performed by
Accounts Receivable Accountant
Scenario/Processes
Business Value
In the Work Center
Receivables
Payment Management
Liquidity Management
Scenario Flow
Further Information

12. Order-to-Cash (Specified Products) Process Details: Processing Receivables and Payments
Click process chevrons for details X
Processing Externally-Initiated Payments by Incoming Bank Transfer
Creating Customer Invoices
Enter a remittance advice
Process a bank statement
Allocate a payment
Clear a payment … i i i i
Click here to hide process variants
Processing Externally-Initiated Payments by Incoming Check
Processing Externally-Initiated Payments by Incoming Check with Lockbox
Processing Externally-Initiated Payments by Multiple Incoming Checks
Processing Incoming Payments by Bill of Exchange
Processing Incoming Payments with Petty Cash
Processing Internally-Initiated Payments by Credit Card
Processing Internally-Initiated Payments by Direct Debit
Processing Receivables and Payments with Accounts Maintenance i i i i
Scenario
Explorer i
Process Description
Further Information i i
The Processing Externally-Initiated Payments by Incoming Bank Transfer business process enables customer invoices, for which payment is initiated externally, to be paid by bank transfer.
Performed by
Accounts Receivable Accountant
Scenario/Processes
Business Value
In the Work Center
Receivables
Payment Management
Liquidity Management
Scenario Flow
Further Information

13. Order-to-Cash (Specified Products) Business Value
Make-to-Stock
Fulfill
Settle
Create Sales Quote (with Product Specification)
Create Sales Order
Execute Warehouse Tasks (optional)/Post Goods Issue
Create Outbound Delivery
Create Invoice
Process to Receivables and Post to Ledger
Procure-to-Pay
Scenario
Explorer
Overview
Key Benefits
Product specifications allow companies to easily define and maintain individual customer requirements and product variants and is fully integrated to the end-to-end business process from sales order entry through supply planning, production and procurement to outbound delivery.
The product specification is a permanent document that can be used multiple times and thereby helps to reduce master data management effort.
The product carrying costs are reduced as over production or returns can be identified by the system and then reused to cover new specific customer demand.
Quality inspection is integrated with the production process.
Management of identified stock (batches, lots) or restricted inventory.
Automatic inventory valuation for raw materials, WIP, and finished products.
Scalable process for revenue recognition supporting different accounting principles.
Built in analytics enables a drill down to the profit and loss result alongside dimensions like products, customer groups and distribution channels.
For midsize companies who sell customized or low volume products and are challenged by rising customer demands for service and value, this scenario streamlines the entire order-to- cash process.
You can become more profitable by responding efficiently to customer demand based on real-time availability information thereby growing revenue while decreasing cost of sales.
SAP Business ByDesign helps efficiently manage the order-to-cash process: From order management, planning production, and warehousing through to financial settlement.
Scenario/Processes
Business Value
Scenario Flow
Further Information

14. Order-to-Cash (Specified Products) Scenario Flow
Outbound
Logistics
Control
Receivables
/ Payment
Management
New Business
Sales Order
Outbound
Logistics
Customer
Invoicing
Make-to-Stock
Creating Sales Quote
Creating Sales Order
Initiating Outbound Delivery
Processing Outbound Deliveries
Creating Customer Invoice
Processing Receivables and Payments
Shipment from Your Own Site
Shipment from Externally-Managed Location
Without Task Control
With Tasks
Externally-Managed Location
Processing externally-initiated payments by incoming bank transfer
Processing externally-initiated payments by incoming check
… (7 more variants)
Procure-to-Pay
Product Definition
Scenario Explorer
Quality
Control
Scenario/Processes
Processing Inspections
Business Value
Scenario Flow
Further Information
Legend
Process variant1
Process variant 2
Process related to Financials
Work center in which process is performed
Process mainly driven by the user
Work
Center
Related scenarios
Business
document flow

15. Order-to-Cash (Specified Products) Further Information
Scenario
Explorer
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