1. SAP Return Process for Sales Order EIN 5346, Logistics Engineering Spring 2010

2. R/3 S & D Integrated Solution Client / Server Open Systems Financial
Accounting
Sales &
Distribution
Materials
Mgmt.
Controlling
Production
Planning
R/3
Fixed Assets
Mgmt.
Integrated Solution
Quality
Mgmt.
Project
System
Client / Server
Plant
Maintenance
Open Systems
Workflow
Human
Resources
Industry
Solutions

3. Process Integration Purchase Requisition Purchase Order Run MRP Goods
Procurement
Process
Purchase
Order
Run MRP
Sales Order
Process
Goods
Receipt
Sales Order
Entry
Check
Availability
Invoice
Receipt
Pick
Materials
Receipt of
Payment
Payment
to Vendor
Post Goods
Issue
Invoice
Customer

4. Sales Order Process (Order-to-Cash)
Integration
Sales Order Process (Order-to-Cash)
Check
Availability
Sales Order
Entry
Pick
Materials
Receipt of
Customer Payment
Pack
Materials
Not unlike the procure to pay process, this is completely configurable. You decide how you want the order to cash process to work and configure the system appropriately
May start with Sales Order
Check inventory
If you do not have inventory –procurement process or production process
Pick materials: from inventory
Pack material: (optional) pack in box appropriate box or other
Post Goods Issue (Title transfer)
Invoice Customer –Create Accounts Receivable
Collect Money
Invoice
Customer
Post Goods
Issue

5. Return Process Create Delivery Note for Return Sales Order
Create Goods
Return Order
Receive Materials from
Goods Return
Post Payment
(refund)
Transfer Return Stock to
Unrestricted Stock
Release Billing Doc to
Accounting
Post Customer
Credit
Create
Billing Doc

6. (FI – MM) Integration Points for Return Process
Customer Refund
Delivery/ Goods Return
Billing
Inv. change/
Sales Rev.
AR (Customer)
F/G Inventory
Bank
Dr Cr
Dr Cr
Dr Cr
Dr Cr
$100
$100
$100
$100
$100
$100
Goods Receipt
Debit Inventory
Credit GR/IR
Invoice Receipt
Debit GR/IR
Credit AP
Payment Program (A/P)
Debit: AP
Credit Bank