Understanding Self & Introduction to Organizational Behavior Session 1 Understanding Self & Introduction to Organizational Behavior

“WHO YOU ARE MAKES A DIFFERENCE” Understanding Self What do we mean by “Self”? The self refers to a person’s “CONSCIOUS REFLECTIVE PERSONALITY” A person’s sense of identity; the set of beliefs about; what he or she is like as an individual. It is based on Self-concept. In Organizational Behavior (OB), the self-concept is very important. - One perceives a situation depending upon his/her self-concept. - Self-concept has direct influence on his/her behavior. “WHO YOU ARE MAKES A DIFFERENCE”

FORMATION OF THE SELF-CONCEPT Understanding Self FORMATION OF THE SELF-CONCEPT Built from information from others Built from information from ourselves Once a self-concept is formed, it is complex to change How you view yourself and the way others view you can differ

4 Dimensions of SELF-CONCEPT Understanding Self 4 Dimensions of SELF-CONCEPT Values - refer to your relatively permanent ideas of what is good or bad, worthwhile or not. Beliefs - what you think is true based on logic. Attitudes - refer to more specific application of your values. How you act. Feeling - emotional responses to things such as events, people, places or situations

“HOW TO KNOW, WHO YOU ARE…” Understanding Self “HOW TO KNOW, WHO YOU ARE…” To decode, who you are, understand and work on these; Know your Self-image Know your Ideal-self Know your Looking-glass image Know your Real-self The Key is; Reduce the gap between your Perceived Self & Ideal-self to realize your; “Real-self” Psychometric Tools help you know “Who You Are…” E.g., MBTI, Personality Tests,… etc.

PERSONAL JOURNAL & PORTFOLIO Personal Journal: Self-analysis (hand-written) Schooling background College background Family information Major family/personal events and Life incidents Learning, motives, experiences at different stages in life & their reflection on your personality Assessment of strengths & weaknesses Professional goals, dreams, competencies Constraints in achieving those goals & action plans for future PORTFOLIO: Self Assessment based on the instruments; The Big 5 Model of Personality MBTI, FIRO-B & Johri Window Emotional Intelligence Transactional Analysis & Conflict Management Style

Introduction to Organizational Behavior Session 2 Introduction to Organizational Behavior Organisational Behavior (OB) An interdisciplinary behavioural science which studies the dynamics (processes) of organisations while relating processes of various human units Human Units are: - Individuals - Roles - Dyads (Two Persons) - Teams - Inter-teams - Organizations and - Organization-environment interface

Precursors of OB Robert Owen (1771-1858) Munsterberg (1863-1916) FW Taylor (1856-1915) Hawthorne Studies (1930) McGregor (1960) Worker welfare Motivation, participation Scientific management Social environment Theory X & Y

Levels of OB Individual Level Group Organization System Level 9

THE BASIC OB MODEL Individual Level Variables - Biographical Characteristics: Age, Gender, Marital Status - Ability, Attitude, Values, Personality Group Level Variables - The behavior of people in group is more than the sum total of all the individuals acting in their own way. - Group Dynamics Organization System Level Variables - Like group, organizations are also more than the sum of their member groups. - Organizational Design & Structure - Culture - HR Policies Organization Systems Level Group Level Individual Level

- Motivation, Communication & Teamwork Challenges faced by OB Improving Quality & Productivity Customer Focus, Internal Customer, Employee Empowerment & Continuous Improvement Improving People Skills - Motivation, Communication & Teamwork Managing Workforce Diversity - Fairness, Justice & Flexibility The Challenge of Globalization - Working in Foreign Countries & Working with Multi-cultural Diversity The ability to explain, predict, and control organizational behavior is important to managers. The typical employee is older; there are more women and minorities in the workplace; corporate restructuring is cutting the bonds of loyalty; and global competition requires employees to be flexible and to cope with constant change and innovation. The next several slides will present some critical issues that managers must face. Given these issues, organizational behavior can offer some meaningful insight and potential solutions. Abdul Qadir / HR & OB

Challenges faced by OB cont’d… Empowering the Workforce - Managers are giving-up Control & Workers are accepting responsibility Coping with Temporariness - Nature of work keeps on changing, Organisation must respond to those changes Declining Employee Loyalty - Workforce Motivation & Global Competition Improving Ethical Behavior - Counselling, Protection Mechanism (Whistle Blowers), Codes of Ethics, Seminars, Workshops, and Training The ability to explain, predict, and control organizational behavior is important to managers. The typical employee is older; there are more women and minorities in the workplace; corporate restructuring is cutting the bonds of loyalty; and global competition requires employees to be flexible and to cope with constant change and innovation. The next several slides will present some critical issues that managers must face. Given these issues, organizational behavior can offer some meaningful insight and potential solutions. Abdul Qadir / HR & OB