Avaya 9600 Series IP Deskphones

Provided under a Non Disclosure Agreement Key Topics Business Needs and User Profiles The Avaya 9600 IP Desktop Series Portfolio What’s the Business Value? AVAYA CONFIDENTIAL Provided under a Non Disclosure Agreement © Avaya Inc. 2010. All rights reserved. 2

We work today in distributed, virtual, mobile teams Connecting and Collaborating In the office, on the road, around the world, down the hall

Poor Communications Impacts Your Business 5% Frequency with which customer calls are dropped Calls for which contact or callback numbers can’t be found How often could follow-me capabilities eliminate phone tag Amount of 3rd-party service costs that could be saved if conferencing was easier on the phone Increase in revenue through improved phone communications Avaya User Research 10% 50% 50% 3%

Driving Productivity & Collaboration 9600 IP Deskphones Faster, Simpler Access to Communications Features Avaya FlareTM Experience on select models Setting a standard in energy efficiency Integration with Avaya Aura Communications Services Multiple options for every profile of user © 2009 Avaya Inc. All rights reserved.

Driving Productivity, and Collaboration SCREENS: High resolution monochrome & color, touch-screens and, Avaya FlareTM Experience on select models AUDIO: Superior acoustics in the phone and handset ADAPTERS: Bluetooth Gigabit Ethernet (phone & PC Headsets Button Modules USER INTERFACE: Context-based menus, softkeys, feature keys, navigation wheel, LEDs, voice commands © 2009 Avaya Inc. All rights reserved.

Avaya Flare™ Experience for the 9600 Series IP Deskphones Outlook Integration: Make a call or send an IM—scroll through your phonebook and press the icon. Consolidated Phonebook/Call-IM History: up to six phone numbers for up to 250 contacts. Avaya Aura™ Conferencing via the Avaya Flare touchscreen interface. Instant Messaging: touchscreen keyboard as well as pre-written IMs (e.g., “I’m on a call, I will call you back.”). Browser: access websites and enterprise applications. Available on the 9621G & 9641G IP Deskphone 7

Avaya 9600 Phones Set a Standard in Energy Efficiency IP phones are among the biggest energy users in an IP network,: up to 80% of the energy consumption. Testing by Avaya and Tolly Consultants show Avaya 9600 Phones use 40 – 60% less energy than phones from other manufacturers. Avaya has designed energy saving capabilities into all of our 9600 phones and voluntarily adopted Energy Star Guidelines. IP Phones 80% VoIP Network Energy Consumption 8

SIP and Integration with Avaya AuraTM Open Standards (SIP) & Integration w/ Avaya Aura means: Mobility within the enterprise: users can “log in” and get all features and phonebook information at any phone. Presence information about any other user on the enterprise’s Avaya Aura system Hundreds of telephony features delivered by Communication Manager Hosted ad hoc conferences (up to at 6 people) plus extended meet me conferencing) and Instant Messaging Manage and monitor all Avaya IP Deskphones using the same tools. © 2010 Avaya Inc. All rights reserved.

User Profiles: A Phone for Every Situation Walk Up: For public areas—welcome menu, easy access to company directory Everyday: Casual Users where voice is one of many communications options Essential: Telephone intense customer-facing workers Navigator: Receptionists and admin support Agent: Contact 10 10

Avaya 9600 Series IP Portfolio-1 9608 9620L Walk Up 9601 9608 9611G Everyday 9620L/9620C 9621G 9641G 9670G 9630/40G 9650/C Essential 11 11

Avaya 9600 Series IP Portfolio-2 9608 9650/C SBM24 Button Module 12 Navigator 9620L 9608 9641G 9650/C Agent 12 12

Avaya 9601 IP Deskphone New Everyday Profile Walk Up Cost-effective SIP phone • 4-line monochrome display • 2 Lines with dual red / green LEDs • Fixed-feature buttons • Built-in microphone and full duplex speakerphone • Compatibility with the same wired and wireless headsets as other 9600 Series IP Deskphones, including Bluetooth & DECT™ • Built in 10/100 Ethernet switch with a port for a user’s laptop or PC. • A red LED on top right provide s an instant alert for calls, messages, etc. • Everyday Profile Walk Up 13

Avaya 9608 IP Deskphone Everyday Profile New Cost sensitive functional phone targeted at small to large enterprises Customers migrating from digital to IP Access to 8 lines LED buttons on each side of display Monochrome graphical 8 line display with a white backlight Ethernet interface for LAN connectivity 10/100 Mbps Second Ethernet interface 10/100 Mbps Headset Interface and Speakerphone Supports the new 2 x 12 button module and the original 24 button module PoE Class 1 G.722 Standards-based wideband Codec New Everyday Profile 14

Avaya 9611G IP Deskphone Everyday Profile New Access to 8 lines LED buttons on either side of display Ethernet interface for LAN connectivity 10/100/1000 Mbps 2nd Ethernet interface 10/100/1000 Mbps Headset Interface Speakerphone 3.5” color display with a white backlight Integrated Gigabit USB Interface Supports the new 2 x 12 button module and the original 24 button module PoE Class 1 G.722 Standards-based wideband Codec New Everyday Profile 15

Avaya 9621G IP Deskphone Essential Profile Color Touch screen; 4.3” diagonal display with white backlight Supports version of Avaya Flare Experience Wideband audio codec to delivering exceptional audio performance (headset, handset, speakerphone) LAN connectivity 10/100/1000 Mbps 2nd Ethernet interface 10/100/1000 Mbps PoE Class 2 Does not support button module New Essential Profile 16

Avaya 9641G IP Deskphone Essential Navigator New Color Touch screen display Supports version of Avaya Flare Experience Wideband audio codec: exceptional audio (headset, handset, speakerphone) LAN connectivity 10/100/1000 Mbps 2nd Ethernet interface 10/100/1000 Mbps USB interface Integrated Bluetooth * PoE Class 2 2 x 12 button module & original 24 button module New Essential Navigator 17

Button Module Navigator Profile 2 x 12 Button Module Two pages with 12 buttons giving a total of 24 available buttons New quick-labeling feature button located under the display Dual color LEDs /buttons 12 row graphical display Three 12 button modules can be simultaneously connected to any one of the new 9600 Series IP Deskphones (except the 9621G) New Navigator Profile © 2009 Avaya Inc. All rights reserved.

Avaya 9620L/9620C IP Deskphone Everyday Profile 3.45” diagonal display w/ backlight (C= Color) 12 Call Appearances or Administrable Feature buttons Full-duplex speaker phone, wideband handset and wideband headset port Flip and Wedge stands Contacts: (250 entry) with hard button Call log (100 entry) with hard button/LED for missed call indication Ethernet (10/100) line interface with secondary Ethernet interface POE 802.3af compliant class 2 device 9620C only 1 USB interface, 1 Module interface, 2 Adapter interfaces Everyday Profile © 2009 Avaya Inc. All rights reserved.

Avaya 9630G IP Deskphone w Button Module 3.8” diagonal display with backlight Supports 24 Call Appearances or Administrable Feature buttons Gigabit Ethernet device Full-duplex wideband speaker phone, handset and headset port Flip and Wedge stands Forward button and Application Contacts: (250 entry) with hard button Call log (100 entry) with hard button/LED for missed call indication Ethernet (10/100) line interface with secondary Ethernet interface POE 802.3af compliant class 2 device Essential Profile © 2009 Avaya Inc. All rights reserved.

Avaya 9640/G IP Deskphone Essential Profile 3.8” diagonal display with backlight Supports 24 Call Appearances Full-duplex wideband speaker phone, handset and headset port Supports Flip and Wedge stands Forward button and Application Contacts: (250 entry) with hard button Call log (100 entry) with hard button/LED for missed call indication Ethernet (10/100) line interface with secondary Ethernet interface POE 802.3af compliant class 2 device G.722 Standards-based wideband Codec Essential Profile © 2009 Avaya Inc. All rights reserved.

Avaya 9650/C IP Deskphone Navigator Profile 3.8” diagonal display with backlight Supports 24 Call Appearances or Administrable Feature buttons Full-duplex wideband speaker phone, handset and headset port 8 feature access buttons (Aux shift) – to access 2nd set of 8 feature keys) Contacts: (250 entry) with hard button Call log (100 entry) with hard button/LED for missed call indication Ethernet (10/100) line interface with secondary Ethernet interface POE 802.af compliant class 2 device G.722 Standards-based wideband Codec Navigator Profile © 2009 Avaya Inc. All rights reserved.

Avaya 9670G Essential Profile Backlit Display—6.4in / 16.3cm 4:3 screen Sharper image than expanding quarter-VGA (QVGA) to larger size 640x480 pixels Full-duplex wideband speaker phone, handset and headset port Communication Protocol: H.323 USB Ports Gigabit Ethernet Bluetooth Headset Interface QoS Support: 802.1 p/Q DiffServ POE 802.af compliant class 2 device G.722 Standards-based wideband Codec Essential Profile © 2009 Avaya Inc. All rights reserved.

Why Avaya 9600 IP Deskphones A better communications experience - increased productivity User centric design optimized to user profiles Intuitive, simple-to-use, context-sensitive user interface Business value and investment protection via open standards Open standards, modular architecture, phone applications Acoustically engineered; G722 wideband on all phones Leadership in energy efficiency © 2009 Avaya Inc. All rights reserved.