C2K Information Sessions 优化空運品质 优化空運品质 优化空運品质 优化空運品质 优化空運品质 优化空運品质 优化空運品质 C2K Information Sessions and The Revised MOP IATA Area Offices 2012

Today’s Topics Cargo 2000 What is C2K The program Why C2K How it works Members Organization Revised Master Operating Plan (MOP) Additional C2K initiatives

What is C2K C2K It is an IATA special interest group It is a not for profit members association comprised freight forwarders and airlines GHA’s, IT providers, RFS can also join as Industry Associated members It was founded in 1997

What is C2K C2K Is a standard for process monitoring and measuring Is a framework of agreements between main participants in the air cargo industry It supports generation of detailed quality reports It enhances transparency between main participants It assists in determining where and what corrective actions may be needed Is an industry specific Quality Management System

Why is there a need for C2K Why C2K Why is there a need for C2K There is an increasing need for standards in our industry Multiple stakeholders form the air transport supply chain The flow of information is as important as the physical flow of the cargo itself There is an ever increasing need for standards in our industry to enable both information sharing as well as process control External drivers e.g. customs / security / e-freight

Why C2K 16%

Why Cargo 2000 16% ? The percentage indication of airport to airport shipments that failed the NFD correct milestone in March 2012 That’s 134,174 incidents where either the shipment or the needed information failed to reach destination as promised. Who can argue the need for ongoing quality improvement in our industry!

The Program How it works Members of C2K have agreed on certain process activities that enable every shipment to be: Actively monitored at critical moments in its journey. Actively measured for timeliness of these moments occurring This is achieved by the consistent use of agreed process steps and related status updates

The Program How it works Every shipment gets a plan called a routemap Every routemap has milestones Members can receive alerts when milestones fail Enhanced ability to re-plan and or recover Detailed records are available for process analysis and improvement at a later date

The Program Creating the Route Map Three basic elements required Offset information from “BRAVO” Scheduled DEP and ARR times from the “Booked” (BKD) status message Flight origin and destination from the “Booked” (BKD) status message

The Program The Route Map Offset information in “BRAVO”

The Program The Route Map Offset information in “BRAVO”

The Program The Route Map Scheduled DEP and ARR times from the “Booked” (BKD) status message Flight origin and destination from the “Booked” (BKD) status message

The Program The Route Map Origin Processes Destination Processes Planned FWB RCS RCF NFD DLV Schedule DEP ARR Origin Processes Destination Processes Actual FWB NFD RCF DEP ARR RCS DLV

The Program The Route Map

The Program (Measuring Performance)

The Program (Measuring Performance)

The Program (Measuring Performance)

The Program (ALERTS) When a Milestone Fails Alerts can be sent Reasons for failure are recorded Exception Handling Codes are Created

The Program (ALERTS)

The Program (EHCP) Exception Handling Code Procedure

The Program (EHCP) Exception Handling Code Procedure

The Program (EHCP) Exception Handling Code Procedure

The Program (Reports & Analysis Tools) Reporting & Analysis As a result of data collected during measurement Reports are able to be created Areas of problems can be identified Analysis to determine causes can be initiated Actions can be taken to prevent future occurrences

C2K Members Membership in C2K Open to all Carriers and Forwarders Regional and Global membership Associate Members Regional and Global Industry Associated Membership Regional and Global for GHA / IT / RFS / Airports

C2K Members Airline Members Airbridge China Southern KLM SAS Air Canada Delta Korean Saudi Arabian Air France Dragonair Lufthansa Singapore Airlines Alitalia Egyptair Martinair South African American Ethiad Polar Swiss British Airways Finnair Qantas Turkish Airlines Cargolux Iberia Qatar Airways United Cathay Pacific Kenya Airways Virgin Atlantic

C2K Members Forwarder Members Agilty DHL Global Forwarding OHL UPS Supply Chain Aramex Geodis - Wilson Panalpina UTI Cargomind Hellman Int’l DB Schenker Yusen Logistics Co. Ltd CEVA Logistics Kuehne & Nagel SDV Int'l

SPL Airport / Cargonaut C2K Members Industry Associates AAT Hong Kong ICCS Shenzen SPL Airport / Cargonaut Descartes AACT Korea Plane Handling Jet Airways GLS Australia Air Express SATS Ltd Landair Express IBS Aviapartner Servisair UK Towneair Infosky Cargo Center Swissport Wallenborn Mercator Cargologic TAT Tianjin Champ Riege Software CSC India WFS British Telecom Traxon HACTL Hong Kong Cargo Flash Infotech Unisys CCN

Organization (Management Structure) AGM Board Executive Director Michael Vorwerk Technical Director Thorsten Lafleur Regional Director Areas 1 & 3 Tom Presnail Area 2 Lothar Moehle

Organization (Board Structure) Cargo 2000 Board of Directors * Chairman

Revising the Master Operating Plan The New MOP Revising the Master Operating Plan Recognizing many new realities within the industry It was time to update the basic process model that the Cargo 2000 Quality Management system was built on in 1997 The MOP review group was established in 2011 Its mission was to examine both the content as well as the method of presentation Initial work was completed in March 2012

The New MOP From This

The New MOP To This

The New MOP Main areas of revision Freight reception process at airport facility. Addition of a latest acceptance time (LAT) Inclusion of the FOH intended to be measured against above Refinement of the RCS to truly identify ready for carriage status and solidify RCS + FWB = evidence of acceptance & contract ( as per e-AWB)

The New MOP Main areas of revision Introduction of two new optional events and measurements FOW freight out of warehouse (to ramp) FIW freight in warehouse (received from ramp)

Other Significant Changes The New MOP The New MOP is freely available to any interested industry stakeholder Enables companies to plan and implement process development and systems in a compatible manner to C2K standards Further imbedding the C2K methodology as the common quality standard for the industry Ultimately simplifying process to C2K membership if desired Other Significant Changes

The New MOP C2K Membership Being a Member of C2K Enables access to benchmarking reports and other comparative management information such as Data Congruence, NFD deviation Allows participation in the continued design and development of the C2K program and use of the BRAVO tool Enables Information sharing via CDMP mechanisms Routemaps, Status Updating, Alerts, Exception Handling etc… Allows for C2K Certification & Member Classification

Additional C2K Initiatives Data Congruence Enhanced measurements between members New Reports Facilitates focused quality discussions between stakeholders Identifies areas for improvement Current data congruency at + 96% & target for 98% during 2012

Additional C2K Initiatives BRAVO 3.0 Enhancements to offset management capabilities Sharing and registration of bilaterally agreed offsets Incorporating open and closed hours Enhancing accuracy of planned transport cycle times

C2K Have You Any Questions?

C2K The End