1. ONUR AIR QUALITY DIRECTORATE
QUALITY MANAGEMENT SYSTEM INFORMATION TRAINING
Prepared by : Quality Directorate
February 2011

2. QUALITY MANAGEMENT SYSTEM
Quality in Daily Life

3. QUALITY MANAGEMENT SYSTEM
Definition of Quality
The sum of participated values of any product or service. If You enriched to a sold product or service, it becomes a very high quality.

4. QUALITY MANAGEMENT SYSTEM2 4 6 8 10 12
If Quality System to be constituted to take random decisions is desired, productivity is reduced, costs are grown, and income is increased as a result.

5. Quality Concept in the Middle Age
QUALITY MANAGEMENT SYSTEM
Quality Concept in the Middle Age
All over the world, Developing and growing up of Craftmanship were dominated in 13th century.

6. Quality Control, Test Method
QUALITY MANAGEMENT SYSTEM
Quality Control, Test Method
ACCEPT
REJECT
Quality Control

7. Quality Control, Protective Philosophy
QUALITY MANAGEMENT SYSTEM
Quality Control, Protective Philosophy
Quality Control
Quality Control

8. International Organization of Standardization
QUALITY MANAGEMENT SYSTEM
International Organization of Standardization

9. Quality Management System Implementation
Mission
The organization’s reason for existence,what it means and task.
Vision
The Point which The organization wants to reach, the picture
in the future
Quality Policy
General attitudes and trends of Quality which formally announced by the Board of Directors.
Quality Goals
Something desired or intended to be associated with quality. Quality Goals must be at accessible level. At the same time they must be constantly improved and developed.

10. T P C A PACT Cycle Planning Checking Application Taking Precaution
QUALITY MANAGEMENT SYSTEM
PACT Cycle
Taking Precaution
Planning T P C A
Checking
Application

11. ISO 9001:2008 Documentation Quality Manual Procedures Instructions
QUALITY MANAGEMENT SYSTEM
ISO 9001:2008 Documentation
Quality Manual
Procedures
Instructions
Regulations
Company Manuals
Forms
Documents of External Origin

12. Procedures and Manuals
QUALITY MANAGEMENT SYSTEM
Documentation
Vision
Mission
Quality Policy
Quality Goals
Quality Manual
Procedures and Manuals
Instructions, Forms
Records & Standards

13. Process Management Process
QUALITY MANAGEMENT SYSTEM
Process Management
Process
ISO Quality Management System accepts process approach to increase customer satisfaction by meeting the customer requirements.
The process, is the series of the operations that converting processing the entries to concluding good and serve by providing a value added.

14. Releasing of annual budget
QUALITY MANAGEMENT SYSTEM
Process Management
Output
Releasing of annual budget
Input
Financial Indicators
Making Budget
Process

15. Forms Forms are formats which used to provide to keep the record
QUALITY MANAGEMENT SYSTEM
Forms
Forms are formats which used to provide to keep the record
Logs are recorded being evidence for availability of determined conditions by customer and regal regulations of Quality Management System and applying system effectively.
They are used for customer complaints, audits belongs to regal regulations, quality audits in company.

16. Corrective & Preventive Actions (CPA)
QUALITY MANAGEMENT SYSTEM
Corrective & Preventive Actions (CPA)
Corrective Action
Corrective Actions are the actions which carried on the purpose of remove the results of non-conformities that established in audit.
Preventive Action
Preventive Actions are the actions to be taken away the reasons to prevent the Potential non-conformities.

17. TOTAL QUALITY MANAGEMENT SYSTEM

18. QUALITY MANAGEMENT SYSTEM
Company Manuals
It is impossible to gather all the production procedures in a single manual in Airline Company. Some of them is taken place in Maintanance Manual, and some of them is taken place in Plant Manual. But procedures in handbook must not be conflict each other and must not fail into contradiction.

19. QUALITY MANAGEMENT SYSTEM
Head of Quality
The Responsibility of checking of regular operation of Quality Management System in Onur Air belongs to Quality Directorate. For this reason, the Head of Quality Department realized planned or unplanned inspections in all departments.

20. QUALITY MANAGEMENT SYSTEM
Audit
The word of Audit is decsribed as monitoring of production. Production phase monitored by auditor without disturbing the workers by special audit technics. Quality audits are not an inspection. The methods such like test or examination are not used. The interest of auditors are production procedures, not workers.

21. Audit Procedures Audit Process Audit Preparation After Audit
QUALITY MANAGEMENT SYSTEM
Audit Procedures
Audit Process
Audit Preparation
After Audit

22. NECESSITY OF QUALITY MANAGEMENT IN AVIATION SECTOR

23. Quality in Aviation Sector
Each Airline Company accounted for development of own quality system according to rules implemented by Directorate General of Civil Aviation.

24. Quality in Aviation Sector
QUALITY MANAGEMENT SYSTEM
Quality in Aviation Sector
Quality Audit
Quality Auditor
Civil Aviation Audit
SHGM Auditor
The audits carried out inside of The Airline Quality Assurance Program will checked by Civil Aviation. Shortly, we can say that audits will be audited.

25. Onur Air Quality Policy
QUALITY MANAGEMENT SYSTEM
Onur Air Quality Policy
Standardization
Economy
Customer Satisfaction
QUALITY
Continuous Improvement
Airlines Safety
Punctual Operation

26. QUALITY MANAGEMENT SYSTEM
Quality Control Plan
Audit Programs approved by Onur Air General Manager and the Directorate General of Civil Aviation.
The amount of audit declared by Control Plan can not be reduced but can be propagate.

27. COMPUTER SOFTWARE AND AUXILIARY MODULES

28. Onur Air Computer Sofware
QUALITY MANAGEMENT SYSTEM
Onur Air Computer Sofware
To run ideally the Onur Air Quality Management System referred to here are utilized from today's computer technologies. For this reason, Lotus Notes software used in the company, has created an infrastructure for the Quality Management System and is built on the following modules;

29. Activity Monitoring Module
QUALITY MANAGEMENT SYSTEM
Activity Monitoring Module
The Whole Quality System Activities can be followed by this module. After quality auditors carried out planned or unplanned audits, they can be prepared Control Plan on this module. The interested report with audit carried out after can be generated and if a nonconformity had established , tracking of nonconformity performed by Corrective and Preventative Activity ( CPA ) application. At the end of Follow-up application, audit can be closed. Due to this module which is completely transparent, each employees can tracked the quality activities synchronized

30. Customer Satisfaction Module
QUALITY MANAGEMENT SYSTEM
Customer Satisfaction Module
Due to this module which recorded and tracked all kinds of demand, complaint and offer of Passengers as foreign customers and employees as internal customers, when necessary, can made detail analysis and prepared statistical information. As the other modules, Customer Satisfaction Module content can be monitored by all company employees synchronized
Flight stuff who worked out of office can be done the data entry by the flightcrew.onurair.com.tr site to Customer Satisfaction Module on the internet.

31. Document Management Module
QUALITY MANAGEMENT SYSTEM
Document Management Module
An application which was being recorded digitally of Printed documents which are used within the company. In this module, the company documents are created in digital format, submitted to the approval of the director, publicated to all company after approval and if necessary revision or cancellation is made.
If requested, The hard copy of digital documents can be printed by the printer.

32. We hope that you can have quality life ... Thank you
QUALITY MANAGEMENT SYSTEM
We hope that you can have quality life ... Thank you