Managed Services

1558 1869 2003 Introduction This day in history... Something to start Queen Elizabeth ascends to the throne of England 1558 The Suez Canal is formally opened. 1869 A little general knowledge following your break to stimulate the mind…… Arnold Schwarzenegger is sworn in as the 38th governor of California 2003

Drive growth and competitive advantage Move with speed and scale Managed Services Customer Business Imperatives What our marketplace is telling us  Drive growth and competitive advantage A little general knowledge following your break to stimulate the mind…… Move with speed and scale Balance cost and risk

Service management is a critical aspect of any Digital Transformation Managed Services Digital Disruption …has already happened Service management is a critical aspect of any Digital Transformation World’s largest accommodation provider owns no properties World’s largest phone companies owns no telco infrastructure World’s largest taxi company owns no taxis World’s most valuable retailer owns no products UBER airbnb Skype & WeChat Alibaba Group A little general knowledge following your break to stimulate the mind…… World’s fastest growing bank owns no actual money World’s largest software vendors own no applications Most popular media owner owns no content World’s largest movie house own no cinemas Facebook SocietyOne NETFLIX Apple & Google

50%+ 45%+ 65%+ 15% 35% Managed Services 75-80% A look into the future What will 2018 look like? Application executives will control 45% of IT spending worldwide 50%+ of IT spending will be cloud-based 45%+ of storage, server, network spend dedicated to digital transformation 65%+ 15% of IT assets will be offsite A little general knowledge following your break to stimulate the mind…… of public cloud services consolidated to 6 vendors 35% 75-80% of IT spend dedicated to new digital revenue stream

Managed Services Alignment of our services portfolio The Opportunity A little general knowledge following your break to stimulate the mind……

Service Components Acora | Managed Services Service components; the building blocks of our services Service Components Service Management Infrastructure Management Security Management Capacity Management IT Service Continuity Management Asset Management Supplier Management Patch & Change Management Problem Management Event Management Service Desk CORE HOURS Monday to Friday 07:00 – 19:00 OUT OF HOURS Monday to Friday 19:00 – 07:00 & Weekends Shared T3 team Shared or dedicated T1/T2 team Shared T1/T2 team Incident Management & service requests

Acora | Service Packages acoraDesk First line Service Desk to support internal IT teams Core Service T1/T2 core hours Service Desk Problem Management Asset Management Options Dedicated T1/T2 core hours Service Desk 24/7 Support

Acora | Service Packages acoraNight Out of hours service solution to extend your IT support Core Service T1/T2 out of hours Service Desk Asset Management Options Change & patch management Event management

Acora | Service Packages acoraManage 24/7 Managed Infrastructure Core Service T2/T3 24/7 shared teams Event Management Change & patch management Capacity Management Problem Management Asset management Supplier Management Options Security management ITSCM

Acora | Service Packages acoraNAV Microsoft NAV managed platform service Core Service Monthly patch management (OS & SQL) Contact via NAV Support team Monitoring T2/T3 shared teams Options Other areas of infrastructure

Acora | Service Packages acoraNAV Microsoft NAV managed platform service Incident Management Dynamics NAV SQL Server Windows Server Network devices Virtual machines Physical servers Storage appliances Monitoring Patch Management On premise Cloud

Acora | Service Packages acoraSelect Providing a fully customised managed service Core Service T1/T2 24/7 shared or dedicated Service Desk Asset management Options T3 24/7 Event management Problem management Capacity management Change & patch management Security management Supplier management

Acora | Toolsets Market Leading Applications | Gartner Toolsets Following significant investment, Acora can fully engage our customers and deliver automated IT services with a market-leading market leading service automation platform. Features include: Self service portal Customised workflow SDaaS – “Service Desk as a Service” LANDESK management suite allows Acora to provide management of all end-user devices through a unified endpoint management experience. We provide clients with: Fully automated software and OS deployments Automate distribution of security patches and updates Provide detailed inventory and asset information, including software compliance. CA Infrastructure Management provides Acora the information needed to proactively and efficiently manage client infrastructure solutions, enabling our clients to deliver superior, differentiated services. Features include: Customer-specific monitoring dashboards. Performance and availability monitoring at a business service level. Through the Alienvault USM platform Acora can ensure that our clients can effectively defend themselves against today’s advanced security threats. Proactively, Acora monitor for security threats and vulnerabilities and provide a holistic view of IT security through security information and event management (SIEM).

Acora | Our Story Services ingrained with best practice standards Accreditations & Partnerships Services ingrained with best practice standards Our accreditations demonstrate our commitment to quality and continual improvement. These accreditations mend that we can provide “big business” best practice, security and total peace of mind for our clients. ISO standards achieved ISO 20000-1:2011 – demonstrating an integrated approach to delivering managed services ISO 27001:2055 – the international best practice for an information security audit ISO 9001:2008 – acknowledging an internationally recognised quality management system British standard achieved BS 25999-2:2007 – British standard for business continuity management.

Many thanks Matt Wood mwood@acora.com