Interpersonal Process Interplay, 13th Edition, Adler/Rosenfeld/Proctor Copyright © 2015 by Oxford University Press, Inc.C Chapter 1 Interpersonal Process

Section 1 WHY STUDY COMMUNICATION? Interplay Section 1 WHY STUDY COMMUNICATION? Interplay, 13th Edition, Adler/Rosenfeld/Proctor Copyright © 2015 by Oxford University Press, Inc.

Why Study Communication? Why study an activity that you’ve done your entire life? New look at a familiar topic Increased effectiveness Interplay, 13th Edition, Adler/Rosenfeld/Proctor Copyright © 2015 by Oxford University Press, Inc.

Why We Communicate How does communication help to fulfill the following human needs? Physical needs Identity needs Social needs Practical needs Interplay, 13th Edition, Adler/Rosenfeld/Proctor Copyright © 2015 by Oxford University Press, Inc. .

Section 2 THE COMMUNICATION PROCESS Interplay Section 2 THE COMMUNICATION PROCESS Interplay, 13th Edition, Adler/Rosenfeld/Proctor Copyright © 2015 by Oxford University Press, Inc. .

Human Communication: A Complex Process Early models: Linear, one-way event Resembles an archer shooting a message at a target Later models: Tennis game: Senders and receivers exchange messages Respond with verbal or nonverbal feedback Interplay, 13th Edition, Adler/Rosenfeld/Proctor Copyright © 2015 by Oxford University Press, Inc.

The Communication Process The Transactional Model of Communication Interplay, 13th Edition, Adler/Rosenfeld/Proctor Copyright © 2015 by Oxford University Press, Inc.

Insights from the Transactional Communication Model Sending and receiving are usually simultaneous Meanings exist in and among people Environment and noise affect communication Channels make a difference Interplay, 13th Edition, Adler/Rosenfeld/Proctor Copyright © 2015 by Oxford University Press, Inc. s

Consider this . . . You want to end a romantic relationship. You can communicate this to your partner face-to-face or via e- mail. How does the choice of channel potentially change the message for the receiver? Interplay, 13th Edition, Adler/Rosenfeld/Proctor Copyright © 2015 by Oxford University Press, Inc.

Communication Principles Transactional Mutual influence Interdependent behaviors Uniquely created Intentional or unintentional Irreversible Unrepeatable Content dimension and a relational dimension Which principles are demonstrated in this video? https://www.youtube.com/watch?v=SMJMftb9KL4&list=PLzG6Gh3KlJXPNj32uAsvs2jPmhTuuMK_i&index=11 Here’s a video from the Ellen DeGeneres Show featuring some autocorrect fails in a segment called “Clumsy Thumbsy.” Interplay, 13th Edition, Adler/Rosenfeld/Proctor Copyright © 2015 by Oxford University Press, Inc.

Characteristics of Interpersonal Communication Features of interpersonal relationships: Uniqueness Interdependence Self-disclosure Intrinsic rewards Interplay, 13th Edition, Adler/Rosenfeld/Proctor Copyright © 2015 by Oxford University Press, Inc.

Communication Misconceptions All communication seeks understanding. More communication is always better. Communication will solve all problems. Effective communication is a natural ability. Interplay, 13th Edition, Adler/Rosenfeld/Proctor Copyright © 2015 by Oxford University Press, Inc.

Section 3 COMMUNICATION COMPETENCE Interplay Section 3 COMMUNICATION COMPETENCE Interplay, 13th Edition, Adler/Rosenfeld/Proctor Copyright © 2015 by Oxford University Press, Inc.

Communication Competence Competent communication: Effective Appropriate No single “ideal” or “effective” way to communicate Competence is situational. Competence can be learned. Interplay, 13th Edition, Adler/Rosenfeld/Proctor Copyright © 2015 by Oxford University Press, Inc.

Characteristics of Competent Communication A large repertoire of skills Adaptability Ability to perform skillfully Involvement Empathy/perspective taking Cognitive complexity Self-monitoring Interplay, 13th Edition, Adler/Rosenfeld/Proctor Copyright © 2015 by Oxford University Press, Inc.

Section 4 SOCIAL MEDIA AND INTERPERSONAL COMMUNICATION Interplay Section 4 SOCIAL MEDIA AND INTERPERSONAL COMMUNICATION Interplay, 13th Edition, Adler/Rosenfeld/Proctor Copyright © 2015 by Oxford University Press, Inc.

Characteristics of Social Media Leanness Asynchronicity Permanence Interplay, 13th Edition, Adler/Rosenfeld/Proctor Copyright © 2015 by Oxford University Press, Inc.

Social Media and Relational Quality Social media might seem inferior Lacks richness Discourages community Superficial Interplay, 13th Edition, Adler/Rosenfeld/Proctor Copyright © 2015 by Oxford University Press, Inc.

Social Media and Relational Quality Can be rich and satisfying Increases amount and quality of interpersonal communication Why? Easier Less complicated Interplay, 13th Edition, Adler/Rosenfeld/Proctor Copyright © 2015 by Oxford University Press, Inc.

Communicating Competently with Social Media Be careful what you post Be considerate Respect others’ need for undivided attention Keep your tone civil Interplay, 13th Edition, Adler/Rosenfeld/Proctor Copyright © 2015 by Oxford University Press, Inc.

Communicating Competently with Social Media Be mindful of bystanders Balance mediated and face-to-face time Interplay, 13th Edition, Adler/Rosenfeld/Proctor Copyright © 2015 by Oxford University Press, Inc.