1. What is Communication?

2. Types of Communication Intrapersonal Interpersonal Small Group Public Mass On-line

3. Communication is… Adler and Rodman: the process of human beings responding to the symbolic behavior of other persons Gamble and Gamble: the deliberate or accidental transfer of meaning

4. Why is the study of Communication Important? 61% of our time is spent in some form of communication It helps us meet our needs Physical Identity needs Social Practical

5. Models help us Visualize a Process Linear vs Transactional

6. Elements Communicators –(senders/receivers) Message –(encodes/decodes) Channels –(verbal/nonverbal; medium) Noise –(physical, psychological, physiological) Environment –Physical setting, communicators’ backgrounds) Feedback –Verbal/nonverbal; “one cannot not communicate” – in transactional but not linear model

7. Communication is: an ongoing process. Messages sent simultaneously. something we do “with someone” not “to someone” unrepeatable and Irreversible

8. An effective Communicator… 1.Has a wide range of behavior responses 2.Knows how to choose the best response 3.Skillfully uses these responses

9. An Effective Communicator… 4.Empathizes with the other person 5.Cares about the Relationship 6.Uses Cognitive Complexity 7.Engages in Self-Monitoring