Attraction, Retention and Development of Talent December 8, 2016 Annie Ma Regional HR & Admin Director

What is Kiabi?

THE FRENCH INVENTOR OF LOW-COST OFF-THE-RACK FASHION 500 Sales outlets worldwide in 2015 Kiabi invents low-cost fashion 1, 662 billion Kiabi Group sales 6,7% Growth 20 MILLION CUSTOMERS WORLDWIDE 32 COUNTRIES SERVED BY KIABI.COM

YES WE ARE FASHION!

Top of the French clothing market According to IFM

A BRAND RESPONSIBLE & CUSTOMER-FRIENDLY

Breast cancer, handicap, families in precarious economic and social situations… Through 5,000 employees involved in the Kiabi Foundation

A NEW CONCEPT STORE DESIGN & COLOURFUL

million items delivered worldwide in 2014 7warehouses worldwide 236 million items delivered worldwide in 2014 470 million by the end of 2019 !

32countries served by kiabi.com website Into the World – Our Stores About 500 stores 14 countries 32countries served by kiabi.com website DHAKA DHAKA 2015 : 30 openings scheduled

are satisfied and proud to be part of KIABI GREAT PLACE TO WORK +80% are satisfied and proud to be part of the company

8 700 employees involved in the KIABI VISION, the new collective dream 72% are shareholders in the company 5 000 employees involved in the Kiabi Foundation

Talent Attraction

VALUES / POTENTIAL / BEST-IN-CLASS COMPANIES / INTERNATIONAL Our Hiring Mission Hire the right people with the right skills at the right cost and at the right time for TOMORROW VALUES / POTENTIAL / BEST-IN-CLASS COMPANIES / INTERNATIONAL

RECRUITING FOR TOMORROW People…. WITHIN OUR VALUES AND COMPANY CULTURE Pride in our work, respect for our colleagues, and love for our customers Trust Commitment Simplicity Entrepreneurialism WITH POTENTIAL Only hire people who are the best talents To feed internal mobility and our succession plans To challenge us « BEST IN CLASS » In the industries and companies recognized as being the most performant in the related field/job Multi-sectoral for support functions INTERNATIONAL To feed diversity and develop an international culture To better address our clients and partners around the world To serve our international ambitions…..

HIRING CHANNELS Our Own Talent Pool Social Media On-line Internal Referral Agents

MANAGER OF HIRING MANAGER HIRING PROCESS HIRING COMMITTEE REVIEW HR RECRUITER Interpersonal skills and values HIRING MANAGER Technical skills, Team and Potential MANAGER OF HIRING MANAGER Leadership and Potential FINAL INTERVIEWER (if needed, to be decided: cross-functionnal, peer)

Management Philosophy Liberation COME ON TO Kiabi ! Yes but Why ? Economic Results 2014 Our Culture/Values International Management Philosophy Liberation Our people We are a fashion brand Mulliez Group

BE FUN & SURPRISING ! How do we go further ? Personnalize the candidate relationship Make the interview a differenciating factor Co-recruitment : empower the team members

Recruit people for tomorrow TO SUM UP Hiring rules Recruit people for tomorrow Set a high bar for quality Find your own candidates Assess candidates objectively Give candidates reasons to join And above all….. « Clothe » the candidates with happiness

Developing & Retaining Talents

Developing & Retaining Talents Appraisal – Developing & Mobility Talent Review & Succession Training & Development Internal Promotion International Mobility Merit Increase Retention

Appraisal – Developing & Mobility Appraisal Form – My Development Plan

Appraisal – Developing & Mobility Appraisal Form – Career & Mobility Plan

Appraisal – Developing & Mobility 360 degree stakeholder feedback

Talent Review & Succession A method for identifying and qualifying Kiabi’s human capital. Every employee is assessed. Performance of a team is assessed on the merit of each member but also on how each individual complements the others. On a yearly basis.

Training & Development Induction Trip in France HQ Talent School Leadership School Executive Coach

Priority given to internal staff Internal Promotion Priority given to internal staff

International Mobility Internal posting Support by expatriate package e.g. Language training Look-see trip Relocation Assistance Outplacement for spouse Allowance for job loss of spouse

Merit Increase Attractive Market Competitive Fair Reward Performance

Retention – Additional Engines Flexible Work Hour/ Worklife Balance Happy Culture Liberation

THANKS !

Q & A