Personnel

Learning Objectives At the end of this activity, participants will be able to: Describe management’s roles and responsibilities regarding personnel management. Establish a program to verify employee competency. Improve employee’s competency. Identify potential sources of employee performance problems. Implement and maintain personnel records. Personnel-Module 12 2

Scenario “You are a laboratory manager. One of your two senior technologists has been temporarily re-assigned to another laboratory. Your other senior technologist is sick and the remaining two have not read malaria smears since their initial training several years ago. This morning you received 20 malaria smear requests. As you are unable to ensure accurate testing, you must notify test requestors that the testing will be delayed.” Personnel-Module 12 3

As a manager, what should you have done to prevent this situation? Scenario As a manager, what should you have done to prevent this situation? Personnel-Module 12

Purchasing & Inventory Information Management Occurrence Management The Quality Management System Organization Personnel Equipment Purchasing & Inventory Process Control Information Management Documents & Records Occurrence Management Assessment Process Improvement Customer Service Facilities & Safety Personnel-Module 12

laboratory’s greatest asset critical to quality Laboratory Staff laboratory’s greatest asset critical to quality partners in public health qualified professionals Personnel-Module 12 6

Staff Equals Workload Job Qualifications Personnel-Module 12 7 7

Motivated employees are more committed to their work praise recognition bonuses benefits flexible time … Personnel-Module 12

Job Descriptions “Laboratory Management shall have job descriptions that define qualifications and duties for all personnel.” ISO 15189:2007 Personnel-Module 12

Qualified New Employee Orientation Job Description Orientation Task-specific Training Retraining Competency Assessment Competency Recognition Personnel-Module 12

Orientation Personnel-Module 12

Task-specific Training Competency Assessment Competency Recognition Job Description Task-specific Training Retraining Competency Assessment Competency Recognition Personnel-Module 12 12 12

Competency Assessment Methods Direct Observation checklists Indirect Observations monitoring records re-testing case studies Technologist Name Technologist Title Procedure for Evaluation Evaluation Date Evaluator Procedure item Accept Partial No Comment Read procedure manual Equipment set up appropriately Work area neat Reagent preparation Perform task accurately Perform task timely Other: Specify Personnel-Module 12

Policies and Processes Policy writing- management responsibility Review annually and modify when necessary Processes Who will conduct assessment? When will assessments occur? What will be assessed? Personnel-Module 12

Competency assessment documentation use standard forms date and keep confidential Personnel-Module 12

Training Continuing Education Personnel-Module 12 16 16

Training Methods and Resources Personnel-Module 12 17

Performance Appraisal Personnel-Module 12 18 18

Performance Appraisal Meetings formal regular constructive objective complete fair documented J. Smith Confidential Personnel-Module 12 19 19

Competency Assessment Personnel Records Performance Appraisal Training Records Competency Assessmen Competency Assessment John Smith CONFIDENTIAL Personnel-Module 12

Summary Personnel management is critical to success of a quality management system. Job descriptions should accurately describe tasks and authorities. Competency must be assessed. Training will help to assure competent staff. Methods for attracting and retaining personnel must be addressed. 21 Personnel-Module 12 Personnel-Module 12

Key Messages Personnel are the most important resource in the laboratory. Managers must create an environment that will fully support all laboratory personnel in order to maintain a high quality of laboratory performance. Continuing education is vital to personnel competency. Personnel-Module 12

Purchasing & Inventory Information Management Occurrence Management Questions? Comments? Organization Personnel Equipment Purchasing & Inventory Process Control Information Management Documents & Records Occurrence Management Assessment Process Improvement Customer Service Facilities & Safety Personnel-Module 12 23 23