Understanding Vodafone One Net Business Julia Paterson 2 nd November Julia Paterson One Net Specialist Vodafone Power to you Ready Business Fixed | Mobile | Cloud

2 Introductions Vodafone One Net Business Specialist -WORKING CLOSELY WITH GRAPEVINE ON ALL THINGS COMMUNICATION -WORKING WITH GRAPEVINE’S CUSTOMERS TO DECIDE ON THE BEST POSSIBLE SOLUTION FOR THEIR COMMUNICATION NEEDS -Interactive as possible? Any questions, please ask me? Reliably informed that we have a mix of people in the room – some know ONB, some don’t…. -Aim of the session… Ready Business Fixed | Mobile | Cloud

3 The Aim of the Session Ready Business Fixed | Mobile | Cloud For you all to finish today with a greater understanding of: 1.What One Net Business is? 2.How it can help your business? 3.What the next steps would be if you felt that One Net Business could be the right fit for your business?

4 One Net Business Agenda Typical Business Communication Challenges What One Net is? What it looks like? Bringing ‘One Net to life’ - Snapshot Video How can it help you? The features? Next steps to assess whether One Net is right for you? Project Management ‘Food for thought’ Close Ready Business Fixed | Mobile | Cloud

5 Challenges Ready Business Fixed | Mobile | Cloud Organisations today are facing a number of challenges: Uncertain economic outlook Changing work patterns Growing customer expectations Rapidly changing technology

6 Typical Business Communication Challenges Ready Business Fixed | Mobile | Cloud TodayThe pressureOne Net Solution Customers We called, but no-one answered. If customers can’t get hold of someone they go elsewhere When we call there is always someone to answer the phone Employees I can’t work effectively if I’m not in the office Legislation, attracting and keeping the best people I do my work where it makes sense, which makes me, my business and my customers better off Space Every body has a desk and we don’t have enough meeting rooms On average in the UK, each desk costs £10kpa and is only 60% utilised With hot-desking, we make so much better use of our space Security Communications run on a box If the box breaks, or the office is out of action the business stops but your customers doesn’t Its an enterprise system that I manage online portal – I now have a full Disaster Recovery plan Simplicity Multiple suppliers and I need to predict what capacity I need Making it work as it should, for the price I expected, now and in the future 1 supplier, 1 system, 1 invoice

7 Overcome these Challenges – One Net Business Our solution is the UK’s first cloud- based service to deliver landline, mobile and desktop communications all in one system. Your mobiles become extensions of your hosted telephone system. This allows a business, its employees and its customers to connect at any moment and through any device. Hardware hosted off-site (saving you space and money). Ready Business Fixed | Mobile | Cloud

8 Traditional equipment & architecture – Then… Ready Business Fixed | Mobile | Cloud

9 One Net equipment & architecture – The now and Future…. Ready Business Fixed | Mobile | Cloud

10 One Net Business key benefits ReliableIntelligent Flexible Simple Ready Business Fixed | Mobile | Cloud

11 One Net Business – Making it simple! Ready Business Fixed | Mobile | Cloud Simplified Set-up The Installation is configured according to your needs. Keeping your existing telephone numbers – no need for new stationary. One number to call for customer services and technical support Simplified Billing One provider, one contract Billing admin is reduced across all sites Simplified Change Changes can be made via an on-line portal If your business grows or changes, new users can be added Add or remove functionality without interruptions to your business

12 One Net Business Flexible Employees can work where and whenever they need to. Office, home and mobile based workers have never been more connected Your service can change and grow as your business does, as users and multi-sites can be added Easy self-service management through the One Net Business feature management portal Your numbers go with you, wherever your office moves to Ready Business Fixed | Mobile | Cloud

Reliable One Net Business has built-in disaster recovery. Natural disasters can impact a business if employees are unable to get into the office, meaning landline calls could be unanswered if a costly divert is not placed to mobile phones. Roadworks and other maintenance could result in the damage to cabling for landlines. A cut BT line would cease all inbound and outbound activity for landline calls – you have your mobiles! The service is managed end-to-end and monitored 24/7 13 One Net Business Ready Business Fixed | Mobile | Cloud

Intelligent Make or take calls from any device wherever you are Set fixed and mobile phones to ring simultaneously, or sequentially Get your customers talking to the right person with hunt groups that automatically re-directs calls to those available Monitor the availability of colleagues on their fixed and mobile phones 14 One Net Business Ready Business Fixed | Mobile | Cloud

15 The Key One Net Business Features Use the features your business needs Access Connectivity – Ethernet/DSL Multiple offices Home worker flexibility Presence monitoring Address book Call logging Business-grade Internet access through Ethernet Control Manager screening Hunt groups Auto attendant Call queuing and waiting Announcement library Operator console Present alternative numbers Ready Business Fixed | Mobile | Cloud

16 Is One Net Business a good fit for your business – next steps To arrange a date for Vodafone and Grapevine to sit with you and run through the with you your key communication requirements now and in the future? This would involve a full deep dive i.e. How many employees do you have, Do you feel everyone in the company is accessible enough? How do you feel about remote/mobile working? Once we have agreed that One Net could be an ideal fit for your company, we would like to invite you to Vodafone HQ for a full One Net demonstration, Better Ways of Working Session and a Tour of Vodafone’s Network Operations Centre (with hospitality). Grapevine and Vodafone would then produce a proposal according to your business needs and we would look to book another session in the diary to cover off any remaining questions etc. Ready Business Fixed | Mobile | Cloud

17 Getting started – Full Project Managed Installation Ready Business Fixed | Mobile | Cloud

18 ‘Food for thought’ 75% of small business employees say that flexible working has boosted their job satisfaction 70% of Small Businesses say customers want a response within 2 hours to any enquiry 78% of all business goes to the 1 st company to respond to a customer 98% of small business customers want an answer the same day 54% of small business employees say that flexible working has made them more productive Ready Business Fixed | Mobile | Cloud

19 Summary One Net is a secure cloud-based phone system One Net Business joins up your landline and mobile communications so that you’re always on hand. One Net Business offers better customer experience, boosts staff productivity, and paves the way to cost-savings – meaning you can work better, from anywhere, from any of your devices. Time is precious – your time, your customers’ time, and your workers’ time. That’s why we created One Net Business. Ready Business Fixed | Mobile | Cloud

Thank you Vodafone Power to you Ready Business Fixed | Mobile | Cloud