1. One Talk When opportunity calls, answer it.
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.

2. Missed calls mean missed opportunities.
The phone is the backbone
of your business.
Eighty-six percent of business
calls are either unanswered or
put on hold.1
You wear a lot of hats to make sure your business keeps running smoothly.
And the phone is the backbone of your business.
• But 86 percent of business calls are either unanswered or put on hold.
And 50 percent of buyers choose the vendor that responds first.
1http://business.time.com/2013/01/24/you-probably-spent-13-hours-on-hold-last-year/ 2

3. Not picking up the phone,
or not even knowing
it rang, can mean:
50% of buyers
choose the vendor
• A missed customer and lost revenue.
who responds first.2
Not picking up the phone, or not even knowing it rang, can mean:
A missed customer and lost revenue.
Bad customer service experiences.
More opportunities for your competitors.
• Bad customer service experiences.
• More opportunities for your competitors.
2Based Annual 2014 Lead Response Report, Insidesales.com, July 2014
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 3

4. Business communications don’t have to be complicated.
• Combine landline and smartphone
features into one system.
• Access desk phone features on
smartphones and vice versa–from one
phone number.
• One primary business number across
all your devices.
• One number, one service,
many devices.
Business communications don’t have to be complicated.
Meet One Talk.SM
Combine landline and smartphone features into one system.
Access desk phone features on smartphones and vice versa—from one phone number.
One primary business number works on any device.
One number, one service, many devices.

5. One number for up to seven devices per employee
One number for up to seven employee devices:
• A single number is assigned to each employee and used across all of their devices.
• Service can be set up as a second number on personal devices.
• Seventy-five percent of U.S. companies permit, or plan to permit, employee-owned devices in the workplace.
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 5

6. Get an intuitive mobile-dialing experience.
One TalkSM Basic Dialer looks and acts the same as the
consumer dialer for iOS and Android™ mobile devices.
Basic Dialer helps you:
• Use One Talk on your primary smartphone business number.
• Dial for features quickly using feature access codes (FACs).
• Activate line sharing to your desk phone and apps.
Basic Dialer supports your customers’ devices for One
Talk group features across the business, so you can:
• Bridge the smartphone number to your associate’s
desk phones.
One Talk Basic Dialer gives you an intuitive mobile-dialing experience. It looks and acts the same as the consumer iOS and Android™ dialers.
Basic Dialer adds One Talk functionality to your iOS or Android devices, so you can:
Use One Talk on your primary smartphone number. Get a single-line One Talk mobile experience on smartphone devices.
Dial for features quickly using feature access codes (FACs), plus common iOS or Android features.
Activate line sharing. Make your One Talk line work with One Talk desk phones and One Talk apps on smartphones and tablets.
Basic Dialer supports your customers’ devices for One Talk group features across the business, so you can:
Bridge the primary smartphone number to a receptionist or other employee.
Use features like Auto Receptionist, Hunt Group, Scheduling, Simultaneous Ring, Group Caller ID and more.
• Use Auto Receptionist, Hunt Group, Scheduling and more.

7. Combine your fixed and mobile phone features.
Choose from 30 standard features to customize phones.
Features
Call Move
6-way Conference Calling
Mobile Call Management
Single voice mailbox for all devices
Line Sharing: one number across multiple devices (desk phone and mobile)
Auto Receptionist
Hunt Group
Video Calling
Each line can be customized so your employees get the features that are most important
to them. Here are just a few of the 30 standard features that come with One Talk:
Features
• Call Move
• 6-way Conference Calling
• Mobile Call Management
• HD Voice
• Single voice mailbox for all devices
• Line Sharing: one number across multiple devices (desk phone and mobile)
• Auto Receptionist
• Hunt Group
• Video Calling

8. Connect with customers when
work takes you out of the office.
Benefits
Every outgoing call shows your business name.
You keep the phone number any time an employee leaves your company.
This solution is flexible for all, and customizable for you.
You get a business phone system that works around your schedule.
The price is affordable.
Connect with customers when work takes you out of the office.
Benefits
• Every outgoing call shows your business name.
• You keep the phone number any time an employee leaves your company.
• This solution is flexible for all, and customizable for you.
• You get a business phone system that works around your schedule.
• The price is affordable.

9. Feature
use cases 9

10. Mobile integration One number shared across all
of a subscriber’s devices
Call Move–A customer calls Angela at
her desk phone. Angela starts the call
at her desk, then moves the call to her
mobile device.
Mobile Call Management–A customer
calls Angela’s number (mobile or
desk), but she is in another meeting
and can’t take the call. The assistant
knows that Angela is with a vendor and
answers the call, instead of voic .
Feature use cases: Mobile integration
One subscriber number shared on all of the subscriber’s devices solves the disintegrated use cases of today.

11. Advanced calling Advanced calling features on your mobile device
6-way Conference Calling–Mike
accepts a mobile call from a.
customer. Mike quickly adds team
members from finance, technical
support and sales for resolution.
Number Retention–Current
customer calls a former sales
employee’s mobile number. The
call is automatically rerouted to a
current employee’s phone.
Feature use cases: Advanced calling
• Advanced calling features directly on the mobile.
• Business keeps customer relationship when employee leaves.
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 11

12. Group related Group features now include mobile-only employees.
Auto Receptionist–A customer calls
Angela’s business number while she’s
on a flight. Call is routed to the
automated receptionist, which greets
the customer and provides options for
reaching one of Angela’s partners.
Hunt Group–A customer calls the
finance department. During business
hours, One Talk hunts for first available
finance person. After business hours,
calls can be routed to voic or
emergency answer service.
Feature use cases: Group related
Group features now include mobile-only employees.
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 12

13. Don’t miss a call–or an opportunity.
It takes a lot to run a business. With One
Talk, you can be confident that your
employees have all the tools they need
to be productive both inside and outside
the office.
Eighty-one percent of customers are
likely to repeat business with firms that
have exceeded their expectations.
With One Talk, you can be confident:
• Your employees have all the tools they need to be productive both inside and outside the office.
- Both Millennial and non-Millennial employees want greater workplace flexibility.
- Companies with engaged employees outperform those without by 202 percent.
• Your employees are always available to provide your customers the best possible service and business as usual.
- Eighty-one percent of customers are likely to repeat business with firms that have exceeded their expectations.

14. Simple to manage, control and customize
An easy-to-use web portal allows
you to:
• Customize your One Talk
user features.
• Add and remove users and devices.
• Manage employees’ use of office
lines on personal smartphones.
Feature use cases: Advanced calling
• Advanced calling features directly on the mobile.
• Business keeps customer relationship when employee leaves.
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 14

15. Why Verizon One Talk is offered exclusively Works almost anywhere in
Recognized as America’s #1
by Verizon.
the United States
network by RootMetrics3
3 Based on RootMetrics® nd Half U.S. National RootScore® Report: July to December 2015 for mobile network
performance test result of four mobile networks across all available network types. Results may vary. The RootMetrics
award is not an endorsement of Verizon. See

16. One Talk-capable desk phone must be purchased from Verizon to support some of these features. Features available on select phones. Activation of the One Talk feature and broadband connection is required.