Wimmera & Southern Mallee Mental Health Service Mapping Project Looking at the Landscape Exploring the continuum of mental health supports and services and developing useful information for service providers and consumers Jo Richie ACE Communication 29 th June 2016

System Architecture Focus on population needs

Where do the services and supports for people with mental health issues in the Wimmera & Southern Mallee fit into this framework? Starting point:

‘Architecture’ of mental health support and services In the Wimmera & Southern Mallee

We know what services there are, but we know it’s not a straight forward movement between one and another. What needs do these services meet? Question:

Stepped Care Focus on individual support needs

What services do people need to access when…. They’re in a crisis/ unable to cope They’re dealing with significant life events – there’s a need for psychological support They’re becoming unwell They develop a mental illness →Mild to moderate →Moderate to severe They have a mental illness that has an impact of their ability to perform everyday activities They have a severe mental illness and require different types of support (greater complexity)

Part 2: Types of services & supports

Part 2: Meeting different needs Crisis Support Crisis Helplines Call OOO GP Clinic & health services Ballarat Health Service - Mental Health Services Psychological Support & dealing with significant life events Family & Friends Helplines Online self-help programs and apps Rural & Remote engagement GP Social Worker Counselling

Part 2: Meeting different needs Becoming Unwell GP Clinic Bush Nursing Centre/Community Nurse GP Social Worker Mental Illness GP Social Worker Counselling Ballarat Health Service Mental Health Services

How do people go about getting help? -What services are available to the person? -What is in intake process? -Where is the service provided? What should they expect? - Who do they need to talk to first? - How quickly will they get an appointment? Question:

Part 4: Service Directory Contact details Physical address Telephone & Funding source Who can use this service (eligibility) Referral & Assessment Seeking support contact details & What to expect Waiting period Costs Areas covered (LGAs) Locations Outreach sites Telehealth facilities Map

Test: What’s missing?

Part 4 – answered these questions… Question: How easily can clinicians and service providers explain the referral and intake processes to clients? How do people go about getting help? What should they expect?

Part 3: Seeking Support Crisis Support In an emergency (at risk of harm) In a crisis Crisis Lines Getting Support – what to expect Eligibility Intake Referrals Priority systems Central Intake Assessment & referral service