Balancing Security and Costs in a Mobile World International Legal Technology Association Communication Technologies Peer Group Webinar

Participant poll 1 2 Telecom Management Made Simple © 2015 vCom Solutions Inc. Proprietary and Confidential

Today’s discussion Connected devices Security Managing costs – The value of visibility – True cost allocation – True equipment cost 3 Telecom Management Made Simple © 2015 vCom Solutions Inc. Proprietary and Confidential

Participant poll 2 4 Telecom Management Made Simple © 2015 vCom Solutions Inc. Proprietary and Confidential

Connected devices 5 Telecom Management Made Simple © 2015 vCom Solutions Inc. Proprietary and Confidential

Security 6 Telecom Management Made Simple © 2015 vCom Solutions Inc. Proprietary and Confidential Decrease / Loss Productivity Data Reputation Finances Security Implications Hackers Viruses Malware Threats Develop strategy Document policies Enforce adoption Prevention

Common traps and misconceptions 7 Telecom Management Made Simple © 2015 vCom Solutions Inc. Proprietary and Confidential Management and IT assume end users know their voice and data consumption and costs Accounting teams use the bills to determine cost allocations Procurement and IT believe that “buddy upgrades” are unnatural

Managing costs The value of visibility True cost allocation True equipment cost 8 Telecom Management Made Simple © 2015 vCom Solutions Inc. Proprietary and Confidential Goals: Increased accuracy Reduced costs

The value of visibility Visibility levels – Administrator Plans (minutes, data) Usage – Enterprise Raise awareness Drive accountability 9 Telecom Management Made Simple © 2015 vCom Solutions Inc. Proprietary and Confidential Clear visibility into mobility behavior can have direct impact on costs

Participant poll 3 10 Telecom Management Made Simple © 2015 vCom Solutions Inc. Proprietary and Confidential

Cost allocations Service – Voice – Data – Text – Add-ons Equipment – Upgrades – New employees 11 Telecom Management Made Simple © 2015 vCom Solutions Inc. Proprietary and Confidential

True cost 12 Telecom Management Made Simple © 2015 vCom Solutions Inc. Proprietary and Confidential Link between true cost allocation and plan optimization

Typical scenario 13 Telecom Management Made Simple © 2015 vCom Solutions Inc. Proprietary and Confidential Executive Team IT Finance Users Reduce costs! $320 / month

Typical cost allocation 14 Telecom Management Made Simple © 2015 vCom Solutions Inc. Proprietary and Confidential Plan minutesMinutes usedPlan cost Allocated charges User $40 User $80 User $100 User $100 Totals $320 CategoryEfficienciesChangeFrom original Pool utilization66%  6%  26% Optimization Savings  15% Cost per minute$0.083  $0.013  $0.023

Carrier optimization 15 Telecom Management Made Simple © 2015 vCom Solutions Inc. Proprietary and Confidential Plan minutesMinutes usedPlan cost Allocated charges User $40 User $80 User $80 User $80 Totals $280 CategoryEfficienciesChangeFrom original Pool utilization86%  20%  26% Optimization Savings13% Cost per minute$0.073  $0.010  $0.023

Alternative 16 Telecom Management Made Simple © 2015 vCom Solutions Inc. Proprietary and Confidential Plan minutesMinutes usedPlan cost Allocated charges User 10315$25$18.81 User $25$61.20 User $30$63.37 User $150$81.62 Totals $230 CategoryEfficienciesChangeFrom original Pool utilization92%  6%  26% Optimization Savings28%  15% Cost per minute$0.060  $0.013  $0.023

Buddy upgrades and true equipment cost Upgrade eligibility = corporate asset Often attempted Seldom perfected 17 Telecom Management Made Simple © 2015 vCom Solutions Inc. Proprietary and Confidential

Bob dropped his phone … 18 Telecom Management Made Simple © 2015 vCom Solutions Inc. Proprietary and Confidential

… and IT used his upgrade to replace it. 19 Telecom Management Made Simple © 2015 vCom Solutions Inc. Proprietary and Confidential

6 months later he dropped it again. 20 Telecom Management Made Simple © 2015 vCom Solutions Inc. Proprietary and Confidential Not eligible for upgrade Phone costs $550

However, Martin hasn’t upgraded his phone since the 80s 21 Telecom Management Made Simple © 2015 vCom Solutions Inc. Proprietary and Confidential

The solution: buddy upgrades 22 Telecom Management Made Simple © 2015 vCom Solutions Inc. Proprietary and Confidential

Buddy upgrades and true equipment cost 23 Telecom Management Made Simple © 2015 vCom Solutions Inc. Proprietary and Confidential

Buddy upgrades and true equipment cost 24 Telecom Management Made Simple © 2015 vCom Solutions Inc. Proprietary and Confidential

How to find us Brandon Hampton – Director of Mobility Solutions – – Liz Carroll – Director of Customer Solutions, Legal Channel – –

Thank you and questions 26 Telecom Management Made Simple © 2014 vCom Solutions Inc. Proprietary and Confidential