Customer Service and Technology Drives our Business Presented to Travel Leaders July 7, 2016

2 Agenda Company Size and Scope Customer Service Technology Advancement

About Enterprise Holdings $19.4 billion in annual revenue 93,000 employees 1.7 million vehicles 9,000 fully staffed neighborhood and airport locations One of America’s Largest Private Companies according to Forbes Only U.S. investment-grade car rental company 3 80 more than countries and territories

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Enterprise Ranks Highest  Enterprise Rent-A-Car ranked “Highest in Rental Car Customer Satisfaction” in the J.D. Power 2015 Rental Car Satisfaction Study SM  Surveyed leisure and business travelers who rented vehicles at North American airports “Enterprise employees continue to set the curve when it comes to customer service. Their work ethic, friendliness and attention to detail always differentiate us in the highly competitive car rental marketplace.” ~ Christine Taylor, Executive Vice President and Chief Operating Officer, Enterprise Holdings, Inc. Enterprise received the highest numerical score among 8 rental car companies in the proprietary J.D. Power 2015 Rental Car Satisfaction Study SM. Study based on 12,101 responses, measuring opinions of business and leisure travelers who rented a vehicle at an airport location. Proprietary study results are based on experiences and perceptions of surveyed in September 2014-August Your experiences may vary. Visit jdpower.com. 9

Customer Service Best Car Rental Company in North America Favorite Car Rental Agency 6 No. 1 Car Rental Agency Preferred Car Rental Brand

Whether you need a car around the corner or around the globe, we have you covered. The Most Complete Car Rental Solution

 New websites  Mobile apps  Tablets  In-car technology  Geocoding  Virtual Exit  One Loyalty Club Technology Innovations

Emerald Club Tiers rentals or 0-39 days - Emerald Aisle - Earned Membership rentals or days - Executive Selection - Guaranteed Upgrade - Earned or Invited Membership rentals or 85+ days - Executive Selection - Guaranteed Upgrade - Guaranteed Car with 24-hour notice FBO delivery for all Emerald Club levels 9

Emerald Club Benefits Travel/Purchasing Manager: Midsize compliance Vehicle choice Policy compliance Hardcoded profile Increase adoption % Traveler control Employee satisfaction Frequent flyer fee avoidance Traveler: Vehicle choice Counter bypass Fast and efficient Status matching Free upgrades Drop & Go SM ed receipts Free rental days Arrival and return alerts Complimentary membership Recognized at major airports worldwide 10

Emerald Aisle: 3 Easy Steps 2. Bypass the Counter 3. Choose any Car 1. Reserve and Pay for a Midsize Car 11

Emerald Club Lot Design This is an example for illustration purposes; not all lots will look the same. 12

Emerald Club Member Communications  Communications Preference Center  Personalized e-statements  Arrival & Return Alerts  Drop & Go SM e-receipts  Emerald Aisle Microsite 13

National Car Rental App Single point of contact to manage rentals from reservation to return. Features allow you to: Make, modify and cancel reservations Track, extend itineraries Manage profile Map pickup and drop off locations View Emerald Club membership card Redeem free rental days Access roadside assistance and customer service Take advantage of Virtual Aisle and Virtual Exit at select locations Access Rental Agreement 14

Alamo’s Self-Service Kiosks or OnLine Check In Alamo's self-service kiosk makes the rental process quick and easy. Your customers can cut check-in time in half when they skip the line and check in directly at the kiosk. All they need is a driver’s license, an existing reservation and a credit card. Kiosks are now available in most major markets. At the kiosk, they can also upgrade to a higher car class, add additional drivers or other products to their rental like prepaid gas, car seats, Collision Damage Waiver and GPS units. On-Line Check In

16 Enterprise LaunchPad Customer is greeted in parking lot by Enterprise employee with tablet and immediately escorted to their waiting vehicle Transaction completed beside car with no need to go to the counter (select add-ons, swipe credit card, sign and go)

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