3 x Game Changer Priorities Corporately & Strategically Page 1

1.Internationalise Our Sector Offers Page 2

Internationalise Our Sector Offers Page 3 PolandRomania South Africa TurkeyRussiaMexico*Argentina*SwedenUKGermanyUSASpain* ✔✔✔✔✔✔✔ 7 out of 12 territories new in the last 12 months! *HDM incl.

Internationalise Our Sector Offers Mobile Repair Recommerce ✔ Digital Care ✔ VMO B2B Financial Medical Media & Entertainment STB Repair IFT/Licensing ✔ TV ✔ Of our 9 major product offers 4 are new or have a new focus within the last 12 months Page 4

Currently covering 23 out of 108 ‘pixels’ Poland Romania South Africa Turkey Russia Mexico Argentina Sweden UK Germany USA Spain Mobile Repair ✖✖✖✖✖✖✖✖✖ Recommerce ✖ VMO ✖✖ Digital Care ✖✖ B2B Financial ✖✖✖ Medical ✖ M&E STB Repair ✖✖ IFT/Licensing ✖✖ TV ✖

Internationalise Our Sector Offers What does that mean to you and what do we do differently? Page 6 Productise our offerings So that other people can help you sell it So that we can manage complexity Standardise processes So that we get the benefits of scale across the business So that we can manage complexity, again Give new markets equal share of mind Easy to say but harder to achieve in practice

2. Rebalance Our Business Page 7

Rebalance Our Business Between Sectors & Product Offers Between Geographies Between Clients Page 8

Rebalance Our Business Less volatility from mobile repair Better margins from new mobile activities Higher value services engaging the client at a different level Digital Care Recommerce More diagnostic revenues in TV and STB Natural by-product of internationalisation of sector offers Page 9

Between Geographies Depot Solutions Group Organic Profit Revenues Page 10 Emerging Markets >50% Emerging Markets + Organic growth in territory + Acquisitions Advanced Solutions + Internationalisation of offer + Acquisitions Western Europe Slower Growth As a by product supporting of above Western Europe <15%

Rebalance Our Business Between Client No client more than 15% of group gross profits Page 11 Nokia RIM Samsung ZTE HTC Operators Virgin European Clients US Clients

What Does This Mean To Us? Each sector will need an acquisition plan We will actively buy businesses for: Client exposure Geographic exposure meaning challenges on budget, control and managerial accounting as well as due diligence Page 12 Sales/bus dev sector management & marketing Finance and M&A We are building the best sales force in the industry so we can make this move through organic growth We will support this sales effort through quality marketing, sales collateral, press and presentation material Each sector will have a country by country, client by client strategy

What Does This Mean To Us? This will only be possible by a common approach to IT Rolling out IT to new geographies will be on-going Page 13 Operations IT The implementation team will be busy and vital Process champions will have to help cross- geographies Integration of new operation, new clients and new processes will mean active change

3. People, People, People! Page 14

People, People, People! There is no one thing more important in our business Page 15

People, People, People! If we have the right people, we will succeed at the above Our business: Doesn’t own technology Doesn’t use a lot of capital Doesn’t have exclusivity on any contracts What do our clients buy? Our people We, as the leadership team, must… Page 16 Invest in them Ask of them Give them opportunities Reward them Hire well And only accept the best This isn’t about processes and HR, it’s about Attention and Priorities

People, People, People! Page 17 Hire Inspire Excellence Attract Good People Good people make a great business