1. What did we achieve in 2012? Page 1

2. Sales and Profit Page 2

3. Cash Flow and Debt Page 3

4. What did we do? Leadership Team: Substantially upgraded the top team: Executive Chair became fulltime Appointed Fred Lundquist as a M&A director – new post Appointed Tom Russell Strategy director and the also head of ReCommerce – new post Kept in place all 3 senior MDs despite substantial change. Recruited Vesa Keranen as Head of Mobile – new post Recruited Jog Dhody as new CFO Recruited first Group Sales Director for Emerging Markets and hired 4 new sales people in Poland, South Africa, Turkey and Romania – all new posts. Recruited Head of Digital Care and team of 3 sales people to launch warranty extension and insurance business. – all new posts. Appointed Andy Lee as MD, UK depot solutions – driving significant improvements Appointed Sarah Bond as Marketing director and hired two marketing support executives Page 4

5. What did we do? Operations: Reduced Costs in UK by £1.3m (including Glasgow of £0.6m) and increased profit whilst suffering the loss of the group’s largest contract Launched global IT integration and cost saving Highly successful opening of Turkey ahead of budget. Opened South Africa and carried client through difficult implementation. Made substantial investments which were unbudgeted during the year of £710k providing a platform for growth for 2013 to counter market moves. Acquired Sweden and restructuring now with significant positive impact to 2013 numbers. Fundamentally change cash profile of the business. Page 5

6. What did we do? Sales and Marketing: Opened London HQ Invested £178k in marketing – the first corporate marketing spend for years. Revamping the website, sales collateral and presentational material and creating a corporate video. Set up Global sales coverage and reporting and cross sector sales co- ordination to be in place for 2013. Secured Orange Poland contract – countering significant risk of Nokia volume drops Bedded in contract pricing oversight and control centrally. Secured IFT contract from Virgin Won the first US Advanced Solutions business Become the firm to watch in the sector Page 6

7. Share price performance

8. Where do we stand for 2013? Page 8

9. Where do we stand for 2013? Page 9 Strengths  Excellent management team which is complete  Well funded  Positioned for industry change  M&A skills and deal pipeline  Good story  Best Emerging market credibility and story in the sector – widest footprint.  Natural growth in some emerging markets  Great B2B business which is growing Weaknesses  Over dependence on and exposure to Nokia  Overdependence on volatile mobile sector  Substantial risks in execution  Not enough Samsung  Doing too much!

10. Where do we stand for 2013? Page 10 Opportunities  To create common operating platform  Rethink industry opportunities  Employ higher quality disciplines  Use our higher profitability and funding opportunistically  Early days with Samsung  To create best sales team in the business  Rim one off Refurb. job in South Africa  South African growth  Acquisitions  Advanced Solutions and their plan for USA Threats  Mobile sector moves are budget threatening- Nokia, RIM, Everything Everywhere  RIM re-pricing in South Africa – must be secured.  Acquisition risks  EMS competitive threat from Jabil.

11. Well Done! Thank You! Page 11