Mark Gosson & Charles Joy Field Management TSP System Center X-Platform & Interop Microsoft Corporation SESSION CODE: MGT204

-noun 1.The newest member of the Microsoft System Center Suite; providing automation, orchestration, and integration for IT management tools throughout the data center. 2.A pastry shop near Lafayette Square selling excellent baguettes and crusty breads.

Service Manager.. Remedy Action Request System OpenView Operations

Helps meet strategic IT goals through improving service delivery Replaces manual, resource-intensive, and error-prone activities Typically crosses multiple IT components, disciplines, and silos Helps meet strategic IT goals through improving service delivery Replaces manual, resource-intensive, and error-prone activities Typically crosses multiple IT components, disciplines, and silos Opalis provides IT Process Automation (ITPA), also known as Run Book Automation (RBA), which is the ability to orchestrate and integrate IT management tools through workflows.

Automate provisioning, resource allocation and retirement Extend virtual machine management to the cloud Virtual Machine Life-Cycle Management Orchestrate incident management and resolution Integrate across monitoring tools, service desks, and configuration management databases (CMDBs) Incident Management Scale automated configuration across platforms and tools Ensure reliable change with intelligent workflow branching Change and Configuration Management Integration for some System Center Products to be released in 2010

Event Mgmt Service Desk Asset/CMDB Configuration Virtual Security Storage Server Network Triage & diagnose Integrate service desks with data center tools Update CI and assets systems Coordinate audit, compliance and change Orchestrate lifecycle management Patch, user on-boarding, password reset Provision, verify, manage & retire IT Silos Silo Processes Change & Compliance Provisioning Virtual Service Management Cloud Computing Incident Response Monitor Service request Stop VM Update request Update request Update & close request Clone new VM Update properties Remove from Ops Manager Test VMDeploy Applications Verify Application Add to Ops Manager Create CI Retire CI Create incident Detach Storage Detach Network Adapter

Integration Packs Integration Packs Process Catalogs Automation Platform 11 Action Servers Data Store (Run processes) GUI (Store process logic)(Design, manage, report) Workflow Designer Operator’s Console Opalis Integration Server

Microsoft Active DirectoryHP Operations for UNIX Microsoft Systems Management Server HP Operations Windows Microsoft Operations ManagerHP Operations Solaris Microsoft Configuration Manager**HP Network Node Manager Microsoft Virtual Machine Manager** HP Service Desk Microsoft Data Protection Manager** HP Service Manager Microsoft Service Manager** HP Asset Manager BMC Atrium CMDBHP iLO 2 BMC Remedy AR SystemFTP BMC Event ManagerSymantec VERITAS NetBackup BMC PatrolIBM Tivoli Enterprise Console BMC BladeLogic Operations ManagerIBM Tivoli Netcool/Omnibus CA AutoSysIBM Tivoli Storage Manager CA eHealthEMC Smarts InCharge CA Service DeskVMware VI / vSphere CA SPECTRUMUNIX Integration CA Unicenter NSM **Roadmap 2010

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