2. SIM335

5. Demo

6. 6

7. 7 NetApp Confidential - Internal Use Only

8. 8

10. Orchestrator 2012Service Manager 2012 Integration across all the technology solutionsConnector framework to Microsoft applications and other System Center solutions Orchestration of system level processesKnowledge capture and process management Automation of technology based standard operational procedures Service Management best practices Runbook executionAutomation of service management processes

12. OpenView Operations HP Service Manager Software Make your IT service desk enterprise strength Service Manager..

14. Event Mgmt Service Desk Asset/CMDB Configuration Virtual Security Storage Server Network Monitor for request Initiate Change Create Deployment Clone VM Create Disk Create Server Join Network Connect Disk to VM Associate Server to Service Update CMDB Close Request Incident Response Change & Compliance Provisioning Application Service Management VM Lifecycle Management

16. ITIL ® COBIT ® MOF ® Automation Standardization Compliance Self-service

17. Centralized Data Storage Work Items Configuration Items Knowledge Configuration Management DB IT Data Warehouse Automation Services Integration

18. Portal Reports & Dashboards E-Mail & Other Clients Excel

21. Demo

22. 1H CY102H CY101H CY112H CY11 Beta Beta2 RC Available Now Beta Coming Soon GA

24. Close, Q & A

25. Required Slide Speakers, please list the Breakout Sessions, Interactive Discussions, Labs, Demo Stations and Certification Exam that relate to your session. Also indicate when they can find you staffing in the TLC.

27. www.microsoft.com/teched Sessions On-Demand & CommunityMicrosoft Certification & Training Resources Resources for IT ProfessionalsResources for Developers www.microsoft.com/learning http://microsoft.com/technet http://microsoft.com/msdn http://northamerica.msteched.com Connect. Share. Discuss.

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