1. Overview of the System Center Suite
David Allen
Principal Consultant
Infront Consulting Group

2. Agenda System Center Solution Features & Benefits
System Center Solutions for Data Center Management
System Center Management Suite
System Center Data Protection Manager
System Center Operations Manager
System Center Configuration Manager
System Center Virtual Machine Manager
System Center Service Manager
System Center Opalis
Q&A

3. System Center Suite Benefits
Cut Costs
Take Control
Simplify
Complexity
Cut IT costs
with integrated virtualization and management
Take control of the IT environment with expert knowledge, automation and data protection
Simplify management of your IT environment with an integrated solution built for the way you work
Microsoft’s System Center suite of products helps cut costs, gain better control of, and simplify the complexity of a virtual and physical IT environment.

4. Solution Features Overview
Capabilities
Server consolidation and live migration
Virtual machine provisioning and configuration
Server and client health monitoring, management
Performance reporting, analysis, hardware and software inventory
Patch management, software upgrades, and software deployment
Physical and virtual server and desktop disaster recovery

5. Data Center Management Solutions
Configuration Management
End to End
Monitoring
Server Compliance
Data Protection and Recovery
Automated Provisioning and Updating of Physical and Virtual Environments
Server Consolidation Through Virtualization
Proactive Platform Monitoring
Application & Service Level Monitoring
Interoperable and Extensible Platform
Configuration Controls and Reporting
Centralized Security Auditing
Comprehensive Security & Identity and Access Mgmt
Business Continuity Through Virtualization Mgmt
Backup and Recovery of Physical and Virtual Resources
Disaster Recovery

6. System Center Server Management Suite
Service Manager
Incident / Change Management
Virtual Workload Provisioning
OS / Software Deploy, Patching
Performance and Health Monitoring
Backup / Disaster Recovery .

7. Data Protection Manager
System Center Suite
Data Protection Manager

8. System Center Data Protection Manager
System Center Data Protection Manager (DPM) 2010 enables disk-based and tape-based data protection and recovery for servers such as SQL Server, Exchange Server, SharePoint, virtual servers, file servers, and support for Windows desktops and laptops. DPM can also centrally manage system state and Bare Metal Recovery (BMR).

9. Data Protection Manager Data Protection Manager
Active Directory®
System State
file services
Online Snapshots (up to 512)
Disk-based
Recovery
Data Protection Manager
Up to
Every 15 minutes
Disaster Recovery
with offsite replication & tape
Data Protection Manager
Tape-based
Backup

10. System Center Suite
Operations Manager

11. System Center Operations Manager
System Center Operations Manager 2007 provides end-to-end monitoring for the enterprise IT environment. Operations Manager can monitor thousands of servers, applications, and clients and provides comprehensive views of their health states. These views are key to a rapid and agile response to events that can impact the availability of services the IT department provides its customers.

12. End to End Monitoring Solution
Proactive Platform Monitoring
Application and Service Level Monitoring
Interoperable and Extensible Platform
Centralized monitoring across Windows, Linux and Unix
Configuration change monitoring
Monitor and Manage Microsoft and third party virtualization platforms
Diagram data center operations and visualize status
Application & service level monitoring
Problem resolution knowledge base
Track and report service levels
Service level dashboards
Standards based
Open and extensible platform for customized support
Interoperability with 3rd party management systems and help desks

13. Model Based Management Packs
11/8/2018 7:11 AM
Model Based Management Packs
Business Knowledge
Developer Insights
Operational Processes
SDM Models
Service Models
© 2005 Microsoft Corporation. All rights reserved.
This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

14. Monitoring Health & Performance
Many IT Services now defined through an SLA or OLA:
Generally covers areas including availability, security, backup & retention, problem management and personnel access
Complexity stresses process:
Lack of understanding → delays → downtime
Escalations take up valuable time
System Center can help with:
Deep, customizable knowledge
Delegated levels of control
Centralized management
High degrees of automation
Business focused service recovery

16. Use Dashboards to Build Your Service Center Business!
Dashboard is tightly integrated with Operations Manager 2007 R2
Plug into your System Center solutions
Easy to customize for LOB Applications
Lets you offer customers more efficient solution to monitor mission-critical apps
Reduces IT service costs

17. Configuration Manager
System Center Suite
Configuration Manager

18. System Center Configuration Manager
Microsoft System Center Configuration Manager provides a comprehensive solution for change and configuration management for the Microsoft platform.
Configuration Manager allows you to perform tasks such as:
Deploying operating systems
Deploying software applications
Deploying software updates
Metering software usage
Assessing variation from desired configurations
Taking hardware and software inventory
Remotely administering computers
Configuration Manager collects information in a Microsoft SQL Server database, allowing queries and reports to consolidate information throughout the organization. Configuration Manager can manage a wide range of Microsoft operating systems, including client platforms, server platforms, and mobile devices.

19. Operating System Deployment
Highly automated solution for assessing, migrating and deploying windows server and client operating systems
Common toolset and process
End-to-end deployment automation support
Assess migration readiness for Windows Server 2008, Vista and Office 2007
Built in reports for minimum and recommended settings
Enable dynamic deployment of drivers at runtime
Organize, replicate and deploy packages
Utilize Windows PnP detection
System Center Configuration Manager
System Center Configuration Manager enables secure and scalable operating and application deployment, desired configuration management, system quarantine, and asset management of servers, desktops, and mobile devices.   New capabilities ensure that systems are checked and updated before joining the network, operating system and application deployment is greatly simplified for both new and existing systems, and configuration changes and system updates are more effectively managed regardless of location or device type, all of which enable IT managers to take control of their environment like never before.
The current plan of record is to provide the following key capabilities: • Operating system deployment (OSD) is an automated and end-to-end solution for hands-off deployment • Network Access Protection • Software distribution • Software update management (SUM) • Desired configuration management • Device management • Software inventory and metering • Hardware inventory • Remote control • Wake On LAN • Windows Vista and Microsoft Office 12 upgrade assessment • Vulnerability assessment • Software Development Kit (SDK) provides extensibility • Scalable yet flexible • Internationalization • Easy to use infrastructure

20. Software Updates Built on WSUS 3.0 architecture
Provides Compliance assessment
Security updates / vulnerability assessment
Application updates
All Microsoft software updates categories plus:
OEMs and software vendors (ISVs)
Internally-developed applications (LOB)
Full integration into other areas of Configuration Manager:
OS Deployment
Internet Based Client Management
Windows Server 2008 NAP
System Center Update Publisher
Desired Configuration Management
System Center Configuration Manager
System Center Configuration Manager enables secure and scalable operating and application deployment, desired configuration management, system quarantine, and asset management of servers, desktops, and mobile devices.   New capabilities ensure that systems are checked and updated before joining the network, operating system and application deployment is greatly simplified for both new and existing systems, and configuration changes and system updates are more effectively managed regardless of location or device type, all of which enable IT managers to take control of their environment like never before.
The current plan of record is to provide the following key capabilities: • Operating system deployment (OSD) is an automated and end-to-end solution for hands-off deployment • Network Access Protection • Software distribution • Software update management (SUM) • Desired configuration management • Device management • Software inventory and metering • Hardware inventory • Remote control • Wake On LAN • Windows Vista and Microsoft Office 12 upgrade assessment • Vulnerability assessment • Software Development Kit (SDK) provides extensibility • Scalable yet flexible • Internationalization • Easy to use infrastructure

21. Desired Configuration Management
Identify required and prohibited configurations for clients, servers and applications and report on compliance against those definitions
Improve systems availability, security, and performance by reducing problems associated with configuration drift
Remediate non-compliance by deploying software, scripts updates or task-sequences
Dashboards provide immediate visibility into the status of compliance
Define configuration baselines for your business, workload or other requirements across physical and virtual environments
System Center Configuration Manager
System Center Configuration Manager enables secure and scalable operating and application deployment, desired configuration management, system quarantine, and asset management of servers, desktops, and mobile devices.   New capabilities ensure that systems are checked and updated before joining the network, operating system and application deployment is greatly simplified for both new and existing systems, and configuration changes and system updates are more effectively managed regardless of location or device type, all of which enable IT managers to take control of their environment like never before.
The current plan of record is to provide the following key capabilities: • Operating system deployment (OSD) is an automated and end-to-end solution for hands-off deployment • Network Access Protection • Software distribution • Software update management (SUM) • Desired configuration management • Device management • Software inventory and metering • Hardware inventory • Remote control • Wake On LAN • Windows Vista and Microsoft Office 12 upgrade assessment • Vulnerability assessment • Software Development Kit (SDK) provides extensibility • Scalable yet flexible • Internationalization • Easy to use infrastructure

22. Virtual Machine Manager
System Center Suite
Virtual Machine Manager

23. System Center Virtual Machine Manager
System Center Virtual Machine Manager is a management solution for the virtualized data center, enabling you to configure and manage your virtualization host, networking, and storage resources in order to create and deploy virtual machines and services. System Center Virtual Machine Manager provides centralised management of multiple Hypervisors.

24. Virtual Machine Manager 2008
Virtual Machines
Virtual Server
VMware Cluster
Context
Sensitive
Actions
Hyper-V Cluster
Filters
Live
Thumbnail
VM Information
Management Selection

25. System Center Virtual Machine Manager 2008 R2
Maximize Resources
Centralized virtual machine deployment and management for Hyper-V, Virtual Server, and VMware ESX servers
Intelligent placement of Virtual Machines
Fast and reliable P2V and V2V conversion
Comprehensive application and service-level monitoring with Operations Manager
Integrated Performance and Resource Optimization (PRO) of VMs
Increase Agility
Rapid provisioning of new and virtual machines with templates
Centralized library of infrastructure components
Leverage and extend existing storage infrastructure and clusters
Allow for delegated management and access of VMs
Leverage Skills
Familiar interface, common foundation
Monitor physical and virtual machines from one console
Fully scriptable using Windows PowerShell

26. System Center Suite
Service Manager

27. System Center Service Manager
System Center Service Manager provides an integrated platform for automating and adapting an organization’s IT service management best practices, such as those found in Microsoft Operations Framework (MOF) and Information Technology Infrastructure Library (ITIL). It provides built-in processes for incident and problem resolution, change control, and asset lifecycle management

28. 75 to 80% of all incidents are caused by poor change management
Incident Management Restore service quickly
75 to 80% of all incidents are caused by poor change management
Automatic incident creation between Config and Ops Manager
Efficient resolution with knowledge base and history
Ensure accurate and efficient recording with pre-defined templates

29. 33% of customers plan to automate change over the next three years
Change Management Minimize errors and reduce risk
33% of customers plan to automate change over the next three years
Fill in information quickly using templates
Embed standard processes
Efficiently create change requests

30. Knowledge Management Reduce Time to Resolution
TechReady7 Breakout Chalktalk Template
11/8/2018
Knowledge Management Reduce Time to Resolution
Knowledge articles:
Customer, Partner, and Analyst authored content
Capture existing knowledge published on the Web
Links to external and local content
Ratings
Searchable:
Full text
Keywords
Related incidents, change requests, knowledge articles
© 2008 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

31. Service Manager Quickly Delivers Value
Automating MOF, ITIL and CoBiT
Incident and problem management
Change management
Self-Service portal
Microsoft System Center Configuration Manager and System Center Operations Manager integration
Unified knowledge across the Microsoft Platform
Flexible authoring to tailor organizational requirements without custom coding
Extend System Center Value
Extensible Platform and Partner Ecosystem
Management Pack extensibility
Flexible authoring

32. System Center Suite
Opalis

33. System Center Opalis
Opalis Integration Server is the leading solution for IT Operations Run Book Automation (RBA). It provides orchestration, integration, and automation of IT processes, enabling companies to define and standardize best practices and improve operational efficiency.
Benefits include:
Consistent and repeatable IT activity
Lower support and operational costs
Higher quality, consistent service delivery
Process-driven management and reporting
With Opalis Integration Server, you can connect different systems from different vendors together without any scripting or programming.

34. System Center Server Management Suite
Service Manager
Remedy Action Request System
Incident / Change Management
Virtual Workload Provisioning
OS / Software Deploy, Patching
Performance and Health Monitoring
Backup / Disaster Recovery .
Integration
Automation
Orchestration
OpenView Operations

35. Addition Of Opalis To System Center Enables Process Automation
IT Process Automation (ITPA), also known as Run Book Automation (RBA), is the ability to orchestrate and integrate IT management tools through workflow
Helps meet strategic IT goals through improving service to business
Replaces many manual, resource-intensive, and error-prone activities
Typically cross multiple IT components, disciplines, and/or departments

36. Incident Management Process
Step by Step
Gather CI service data, check for known outages
Open ticket. Populate with data gathered
Update & close ticket & event
Update event with ticket #
Event Validation
Resolve incident
Verify Resolution
Triage Diagnose Escalate Fix Report
7 minutes
20 minutes
10 minutes
3 minutes
7 minutes
3 minutes
18 minutes
May require escalation and lag time between levels
68 minutes of work time
How much elapsed time?

37. Processes within an IT Silo
IT Silos Silo Processes
Event Mgmt
Triage & diagnose
Service Desk
Integrate service desks with data center tools
Asset/CMDB
Update CI and assets systems
Configuration
Coordinate audit, compliance and change
Virtual
Orchestrate lifecycle management
Security
Patch , user on-boarding, password reset
Storage
Provision, verify, manage & retire
Server
Provision, verify, manage & retire
Network
Provision, verify, manage & retire

38. Incident Management with Opalis
Step by Step
Gather CI service data, check for known outages
Open ticket. Populate with data gathered
Update & close ticket & event
Update event with ticket #
Event Validation
Resolve incident
Verify Resolution
Triage Diagnose Escalate Fix Report
1 minute
1 minute
1 minute
seconds
3 minutes
1 minute
seconds
Monitor
Ops Mgr
Alert
Check
Service
availability
Query
Related
CIs
Lookup
Scheduled
changes
Create &
populate
service desk
ticket
Update
alert in
Ops Mgr
Restore service
Verify service
availability
Update Ops Mgr alert
Close service desk ticket
Less than 8 minutes total elapsed time

39. Thank You
Any Questions?

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